Elgin Chrysler Dodge Jeep Ram

Great experience friendly people. They are very good to talk to you and listen. Feel like they value you as a customer.

An oil leak was found proactively and taken care of. The Service Dept. does a good job. Have a nice day

Able to take my appointment right away. Quick service for oil change and update to the seat belt issue, didn't take more than 45 minutes.

Frank Willis was very helpful and knowledgeable but not pushy gave us time do decide without pressuring us. Excellent experience would return in the future

We came in last week to test drive and purchase a new car. From the beginning, the salesman could not answer basic questions about the car, its accessories, or comparisons between vehicles. When we went inside to purchase a car we sat for long periods of time for the salesman (Javier Olvera) to finally understand that we were using a green sheet discount and left us waiting for at least 20 minutes. Online they advertized a discount price for the car, little did we know that this price didn't really exist and was a gimmick to get you into the door. After we told the dealer that we would not be paying the full price for the car, he left again to get his manager to come over and negotiate. The manager (Don Smith) also, would not give us the green sheet discount nor the price advertised on their website. He proceeded to call us, their customers, "Crazy" and "Nasty" for refusing to shake his hand after he rudely stood his ground and stacked his papers. Repeatedly called us "crazy" for saying that we wanted the car for the price THAT THEY ADVERTIZED ON THEIR WEBSITE DIRECTLY, after showing it on my smartphone. 4 Hours of our time was lost, but not without the dignity of NOT giving them a penny of our money! We left after that, and went to another dealership that very night and received a better deal with a fully loaded vehicle with exceptional customer service, leaving them in great disbelief that these were their policies and that we were treated so poorly. I DO NOT RECOMMEND this car dealership In Elgin. They had the nerve to call us back a few days later to try and get us to buy a different vehicle!! Absolutely not! No care or respect for customers, and provide false hope to get you in the door prices on their website. Don't waste your time expecting decent customer service or fair, reasonable prices, because all of which are not to be seen here.

the salesman knew the product, helped me find the vehicle I wanted and worked hard to get me the right price.

The Elgin Jeep dealership is very reliable and dependable. I can rest in their expertise when they are taking care of my car.

Rob Widner was the best salesman I've ever had a chance to work with. No surprises, no gimmicks, just wanted to work with me and seemed to care about his work.

Our salesman was very attentive and had a lot of good information and knowledge about the car. He also gave us a tour and made sure we felt right at home.

I have always received fast, friendly and courteous service when I have had the need to bring my Jeep Grand Cherokee in.