Patrick Hyundai of Schaumburg

New 877-468-3028 Dealer Website
Used 877-500-0857 Email Dealer
Service 888-461-3106

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Reviews

Average Ratings

3.7
178 lifetime reviews.
  • Gus in the Service Department is top notch!

    I have never in my life had such a FABULOUS experience with a service department. I was very concerned when I received a major recall for my vehic...

    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been y...


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    I have never in my life had such a FABULOUS experience with a service department. I was very concerned when I received a major recall for my vehicle. I have been shocked of how quickly and professionally it has been handled. Gus is unbelievably helpful, courteous, and superb customer service. Thank you for everything you have done to make this experience go exceptionally smooth!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been your choice! Patrick Hyundai Service department is delighted to have been able to exercise their extensive knowledge, training & dedication to servicing your vehicle--we are striving to address your every concern and need. We are thrilled to have been able assist and look forward to having you back. -Patrick Dealer Group Customer Relations Team customerservice@patrickcars.com


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  • Cathy

    We had made an appointment and Manny was prepared for our visit. The new purchase was a very quick and smooth process.

    Dealer Response

    On behalf of the Patrick Hyundai Sales Team we would like to Thank You for the 5 star review! We are so happy Manny out of his way to provide you ...


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    We had made an appointment and Manny was prepared for our visit. The new purchase was a very quick and smooth process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf of the Patrick Hyundai Sales Team we would like to Thank You for the 5 star review! We are so happy Manny out of his way to provide you with such a good buying experience and made it quick. The Patrick Dealer Group is motivated in gaining your trust and making our customers glad they chose us. We are pleased you were able to experience the "Patrick Promise". --The Patrick Dealer Group Customer Relations Team


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  • Poor experience and false advertising

    Very rude and stubborn dealer, their behavior was like my way or highway.

    Dealer Response

    We are reaching out to apologize for your unpleasant experience with Patrick Hyundai Sales Department! It is disappointing to hear when we are ...


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    Very rude and stubborn dealer, their behavior was like my way or highway.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are reaching out to apologize for your unpleasant experience with Patrick Hyundai Sales Department! It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. Your feedback is appreciated and is being passed along to our management team for review. If you would like to provide your full name, date visit, an email address or best number of contact please feel free to contact our customer service team at customerservice@patrickcars.com we would like to research your experience to see where we went wrong. -The Patrick Dealer Group Customer Relations Team


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  • knowledgeable professionals

    My wife and I purchased our first Hyundai in October of 2015. Our salesmen was Kash Mirza. We were very impressed with his knowledge of the vehicl...

    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Patrick Hyundai Sales Department is pleased to have ...


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    My wife and I purchased our first Hyundai in October of 2015. Our salesmen was Kash Mirza. We were very impressed with his knowledge of the vehicles. April 2016 my daughter was looking for a Hyundai Azera. The one she wanted was at Patrick Hyundai. I called Kash to set an appointment for her. This was my daughters first car buying experience, once again Kash was very helpful in walking us thru the process. He was able to work within my daughters budget to give her a fair and honest deal. She loves the car! Thanks again Kash and Patrick Hyundai.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Patrick Hyundai Sales Department is pleased to have been able to meet you needs and exercise their extensive product knowledge & services. We are proud to have Kash as part of our sales team. With so many fine vehicles and dealerships to chose from we're grateful to have been your choice! We are glad you were able to experience "The Patrick difference"!


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  • Great Dealer-Outstanding Cars

    I usually don't make a big deal about buying a car, it's like paying taxes.. We all have to do it, but no one wants to. Anyway, I've purchased 2 n...

    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Patrick Hyundai Sales Department is pleased to have ...


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    I usually don't make a big deal about buying a car, it's like paying taxes.. We all have to do it, but no one wants to. Anyway, I've purchased 2 new cars from this dealer, a 2014 Santa Fe Ultimate and a 2015 Sonata Sport. The purchase process went smoothly, from selection to price to financing, I really can't complain. Smooth is the best way to describe it. Ask for Manny Diaz. He'll take care of everything. Best sales professional I've ever met. Now that we've had these vehicles for a while, i was hoping to comment on the service department... Other than oil changes, nothing has gone wrong with either car...nothing. But, once again, smooth is the best way to describe the service department at least as far as oil changes go.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Patrick Hyundai Sales Department is pleased to have been able to meet you needs and exercise their extensive product knowledge & services. We are proud to have Manny as part of our team. With so many fine vehicles and dealerships to chose from we're grateful to have been your choice! We are glad you were able to experience "The Patrick difference"!


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  • Great service

    Very happy with the service provided to us. Bought a Hyunday Sonata and everything went so smooth . Kash and Antony "Frank" represent your company...

    Dealer Response

    Patrick Hyundai Sales Department is delighted to have been able to exercise their extensive product knowledge & service and we appreciate the 5 St...


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    Very happy with the service provided to us. Bought a Hyunday Sonata and everything went so smooth . Kash and Antony "Frank" represent your company in a very positive way, their service was top notch. Both very professional and welcoming with great sales skills! We would definitely recommend you to our friends and you will be our first option in the future ¿ Thank you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick Hyundai Sales Department is delighted to have been able to exercise their extensive product knowledge & service and we appreciate the 5 Star review! We are proud to have Kash and Anthony as part of our team. We are glad you were able to experience "The Patrick difference"! -Patrick Dealer Group Customer Relations Team


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  • great service

    I give 5 stars to kash mirza, he help me with the process to buy my kia sorento 2014, he is very professional about the business, im so glad to fi...

    Dealer Response

    Patrick Hyundai Sales Department is delighted to have been able to exercise their extensive product knowledge & service and we appreciate the 5 St...


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    I give 5 stars to kash mirza, he help me with the process to buy my kia sorento 2014, he is very professional about the business, im so glad to find him, i will recommend him 100%.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick Hyundai Sales Department is delighted to have been able to exercise their extensive product knowledge & service and we appreciate the 5 Star review! We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Dealer Group Customer Relations Team


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  • Great Service & The best customer experience

    I recently bought a car from patrick hyundai in schaumburg, I worked with the salesman Kash and was pleasently surprised at his evel of profession...

    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been y...


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    I recently bought a car from patrick hyundai in schaumburg, I worked with the salesman Kash and was pleasently surprised at his evel of professionalism and expertise. he went above and beyond to make my experience as painless and easy as possible.. i recommend Kash and the patrick hyundai to anyone thats looking for a great deal and a genuine salesman.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been your choice! Patrick Hyundai Schaumburg Sales Department is delighted to have been able to exercise their extensive product knowledge & service--we wouldn't want to sell you a vehicle until all concerns had been addressed--while not forgetting to find you a great deal. We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Dealer Group Customer Relations Team customerservice@patrickcars.com


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  • Poor customer service and shady business practice

    I went in to check out a 2009 Volkswagen Passat on a Saturday. The salesperson Kash was nice and not too pushy. After test driving the car, I was ...

    Dealer Response

    Hello, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with...


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    I went in to check out a 2009 Volkswagen Passat on a Saturday. The salesperson Kash was nice and not too pushy. After test driving the car, I was ready to have Kash start the process with the approval. He submitted all of my information and within an hour let me know that I was approved and the terms. I let him know that I wanted to have my husband come out on Monday morning to give the car one final check. He was unable to come with me that day due to a family trip that was already planned. Monday was a holiday and the dealership was open. Once I let Kash know that I wanted to wait until Monday to sign everything this is when the deal turned left really quick. He stormed off and let the Finance Manager know that I wasted his time since I did not want to purchase the vehicle that same day. The Finance Manager then approached me very aggressively and let me know that I wasn't approved after Kash just let me know I was. I asked which one is it? He was obviously not telling the truth because I checked my credit report and the finance company was listed. I also followed up with the finance company and they let me know that I was approved. When I started to question the approval this is when he began to get very loud and derogatory with me. After thinking about it, I guess the finance manager's tactic of letting me know that I wasn't approved was so that I wouldn't go to another dealership to compare offers. I had no intentions on doing that considering this was the car that I wanted. He has no people skills at all and should not be in a customer service oriented position. It was embarrassing and I can guarantee you that if my husband was with me he would not have talked down to me like that. It is very concerning to know that dealerships still try and take advantage of women when they come to a dealership alone. I still have yet to get an apology, however they contacted my husband to apologize. He wasn't even there so you should be contacting me!!!!! I would not recommend anyone spending their money with this dealership. Worst car buying experience I ever had.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with you if it has not already been resolved. Please email me your contact information to customerservice@patrickcars.com and we will get back to you shortly. - Patrick Customer Relations Team


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  • Love my car - HATE THIS PLACE

    I am so disappointed with this dealership. I have never had such rude customer service for a place where I am spending so much money. Don't get me...

    Dealer Response

    Samantha- We apologize for your unpleasant experience with Patrick Hyundai.. I would like to speak to you about what happened. Please email your c...


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    I am so disappointed with this dealership. I have never had such rude customer service for a place where I am spending so much money. Don't get me wrong, I love my car &will always recommend a Hyundai vehicle- HOWEVER DO NOT GO TO THE PATRICK HYUNDAI SCHAUMBURG DEALERSHIP. They are the least helpful and rudest people I have ever met.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Samantha- We apologize for your unpleasant experience with Patrick Hyundai.. I would like to speak to you about what happened. Please email your contact information to customerservice@patrickcars.com so we can discuss this. We would appreciate the opportunity to make this right and compensate you for your lost time and less than stellar experience. -Patrick Customer Relations Team


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