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Great overall experience at NYC Motorcars and great customer service. Sanjay was very helpful and helping me with my decision and i was very satisficed... with my car and I really like it.
We had a regrettable, awful experience with NYC MotorCars. We communicated with a Katherine regarding both coming to see a car as well as about holding... the car. We asked multiple times, what our options were to hold it, can we leave a deposit, how do we avoid it being sold before our visit that weekend? Each time her response was "No NEED to leave a deposit." "You should be fine" "It will be here." Despite our repeated offer to leave a deposit. Of course, the morning of our visit, as we're walking out of the house to head there (from out of state), we get a call that the car was in fact sold. We called their showroom, initially speaking with Katherine, who now informed us (after the fact) that they are not ABLE to take deposits over the phone or in any way other than in person. When asked for a manager, we were transferred to Jose, who is unworthy of his title. He was defensive, combative and sarcastic in his response to our complaint. Fully realizing that we were not getting a car that day, the issue we raised to him was simply that he should have his employees be clear and honest with customers. No need to leave deposit, has a completely different meaning and urgency than, we do NOT take deposits. Jose was not understanding and asked "What do you want me to do, fire the girl?" "What do you want me to do, not sell it", and kept saying "You should have read the disclaimer on the site" (among other comments)....as if we should not rely on employee answers when asked direct questions. Us both being in managerial, sales positions ourselves, we were shocked by such an ignorant response. It's one thing to not have things go your way (not getting the car, it is what it is) it's another to have such an inappropriate, disrespectful response to a potential customer. In the end we dodged a bullet and would never want to give such an incompetent manager our business.
this dealer only finance, the cash price is ridiculously high. The salesperson over there was eating at all times when I talked to him. So bad.
Jason Was Yhe Best Sales Rep I Was Able To Leave The Lot With My Car The Same Day. Thank You To Jason. Nothing But the Best
I came to NYC Motorcars of Freeport and Damien showed the Infiniti Q50 Sport, I wanted to shop around and compare and after days of shopping, I couldn't... find a lower price considering the year, miles and sport package. I came back and drove off in the Q50 that night
I came to NYC Motorcars of Freeport to see a 2017 Chevy Equinox and wanted a 2018, my salesman Damien personally drove to their other location and got... the car for me and worked hard to get me in my new car. Thank You Damien, I recommend NYC Motorcars and See Damien
I came to NYC Motorcars for a BMW and Damien helped me, he had great communication throughout the buying process and made sure I purchased the BMW, thank... you
I came from Boston to purchase a 2019 Ford Transit extended with a high roof, Damien was great and worked with us to help us take the car home. I recommend... NYC Motorcars and see Damien
I came to NYC Motorcars of Freeport and Damien was the best, he helped me so much and I left with my brand new 2017 Honda Accord, I recommend NYC Motorcars... and buy from Damien
I came in to see a 2017 Audi A6 and Damien showed me the entire Audi A6 inventory and I found my baby, a All Black A6 with nice wheels. Thank you Damien... and Thank you Francisco for making my payment work