Wow! From the moment I walked in the door I was greeted by kind people - from the sales team to the service staff. The facilities are beautiful and so... clean! The coffee being hot and fresh was just an added bonus. I felt as though I was treated fairly and with all the respect in the world. I had to do some work while I was waiting for the car buying process so they hooked me up with a little corner table that was quiet and I connected to the WiFi without issue. My favorite part was the personalized service contract experience. You can add and delete pieces that make the most sense and fit your budget. Rocky Mount Toyota knocked it out of the park!
Ken Houke is always welcoming and greets us with a smile. I always feel valued when I get service. Service is always done efficiency. Great service!!
Very friendly staff. Great service. Definitely recommend to friends. Staff is very helpful and willing to answer any questions and make sure customers... are taken care of.
Outstanding service! Mr. Milton worked really hard to ensure I got the best deal after we decided a new vehicle would better satisfy my needs. To quote... him directly.....Ms. Herring, I think you will be very satisfied with what we came up with for you. And he was so right! I am so in love with my 2020 Toyota Rav4 XLE! My experience with this dealership was very pleasant. All the staff that assisted me during the entire buying process were so professional, warm and sincere. We have decided that we will come back to Rocky Mount Toyota to purchase my daughter a new car later this summer. Mr. Milton....we'll see you later this year!
This location always provides Prompt and professional and courteous support and service over the years I have purchased more that 10 vehicles from them.... The recent change to Rocky Mount Toyota is a testament to the commitment to serve this community with high state of the art product and service
They even reset my clock without me asking: nice surprise . Efficient and helpful. It did take longer than expected but very satisfied with results.
Service went smoothly and my service advisor Bridget Mills was very friendly and polite. Will definitely continue to use Rocky Mount Toyota. And recommend... to friends and family.
Everyone who assisted me from the time we arrived we're polite and efficient in getting my vehicle into the service area. The service was not long, but... we were comfortable in the waiting area.
Scheduled service same day with no problems. Comfortable waiting area. Staff kept me updated on progress. Friendly staff. Service completed on time. Very... pleased with the experience.
My car was serviced at the Rocky Mount Toyota Superstore. I talk with Jim and he was very friendly and made recommendations for other services that... were needed Thanks for excellent service and great job. I will return for future repairs . i