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Five Star Subaru of Grapevine

(4,217 reviews)
Visit Five Star Subaru of Grapevine
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:30pm 7:00am–8:00am
Tuesday 8:30am–7:30pm 7:00am–7:00pm
Wednesday 8:30am–7:30pm 7:00am–7:00pm
Thursday 8:30pm–7:30pm 7:00am–7:00pm
Friday 8:30am–7:30pm 7:00am–7:00pm
Saturday 8:30am–7:30pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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New (888) 485-1570 (888) 485-1570
Used (888) 485-1678 (888) 485-1678
Service (817) 500-4916 (817) 500-4916

Inventory

See all 297 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2016.
In summary our mission here at Five Star Subaru of Grapevine is to live up to Sam Pack's longstanding and respected reputation of delivering a truly FIVE STAR EXPERIENCE! We strive to ensure you are given the best in class experience and deliver the greatest customer service to all our valued guests! We are eager and delighted to aid you in a way that matches your every automotive need.
To learn more about the products and services that our team provides we welcome you to visit our showroom at your earliest convenience.

Service center

Phone number (817) 500-4916

Service hours

Monday
7:00am–8:00am
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Casey Pierce headshot
Casey Pierce
Sales Professional
(89 reviews) certified badge
Matthew Branch headshot
Matthew Branch
Service Advisor
(73 reviews) certified badge
Deion Thomas headshot
Deion Thomas
Express Service Advisor
(69 reviews) certified badge
Brandon Fraikes headshot
Brandon Fraikes
Finance Manager
(556 reviews) certified badge
Derek Adams headshot
Derek Adams
Finance Manager
(258 reviews) certified badge
Steve Lennon headshot
Steve Lennon
Used Vehicle Director
(143 reviews) certified badge
Greg Cryer headshot
Greg Cryer
Used Car Manager
(134 reviews) certified badge
John Ward headshot
John Ward
New Vehicle Director
(40 reviews) certified badge
Mike Ohanesian headshot
Mike Ohanesian
Service Advisor
(212 reviews)
Tony Hooman headshot
Tony Hooman
General Manager
(184 reviews)
Cameron Alexander-Munns headshot
Cameron Alexander-Munns
Sales
(164 reviews)
Johnnie Taylor headshot
Johnnie Taylor
Service Advisor
(139 reviews)
Shannon Reust headshot
Shannon Reust
Internet Sales Professional
(115 reviews)
Tobias Awoniyi headshot
Tobias Awoniyi
Sales Professional
(95 reviews)
Jordan Reddish headshot
Jordan Reddish
Internet Sales Professional
(90 reviews)
Hayden Knowles headshot
Hayden Knowles
Sales Professional
(76 reviews)
Shantai Isom headshot
Shantai Isom
Customer Relations Manager
(74 reviews)
Azrael Cavazos headshot
Azrael Cavazos
Internet Sales Professional
(64 reviews)
Ron Singuluri headshot
Ron Singuluri
Sales Professional
(53 reviews)
Jaylon Johnson headshot
Jaylon Johnson
Internet Sales Professional
(51 reviews)
Ron Yon headshot
Ron Yon
Sales
(48 reviews)
Prakash  (EB) Ebburu headshot
Prakash (EB) Ebburu
Sales Professional
(37 reviews)
Jason Womack headshot
Jason Womack
Service Drive Manager
(37 reviews)
Jaime Mijares headshot
Jaime Mijares
Internet Sales Professional
(30 reviews)
Lauren Cano headshot
Lauren Cano
Service Advisor
(29 reviews)
Kenny Gaines headshot
Kenny Gaines
Sales Professional
(28 reviews)
Rex So headshot
Rex So
Service Advisor
(23 reviews)
Joe Tareen headshot
Joe Tareen
Internet Sales Profeesional
(22 reviews)
Luis Hernandez Jr headshot
Luis Hernandez Jr
Sales Executive
(18 reviews)
Jakob Ritter headshot
Jakob Ritter
Service Director
(18 reviews)
David Earnest headshot
David Earnest
Courtesy Driver
(15 reviews)
Jonathan Lanphouthacoul headshot
Jonathan Lanphouthacoul
Service Loaner Administrator
(9 reviews)
Damon English headshot
Damon English
Service Technician
(8 reviews)
Deyton Gidcumb headshot
Deyton Gidcumb
Salesperson
(8 reviews)
Jose (Red) Jimenez headshot
Jose (Red) Jimenez
Salesperson
(7 reviews)
Timothy (Ray) Kirven headshot
Timothy (Ray) Kirven
Salesperson
(7 reviews)
Andrew MacFarlane headshot
Andrew MacFarlane
Salesperson
(6 reviews)
Dylan Patrick headshot
Dylan Patrick
Internet Sales Professional
(6 reviews)
Alejandro Lopez headshot
Alejandro Lopez
Service Technician
(5 reviews)
Anthony Pipkin headshot
Anthony Pipkin
Accessories Technician
(5 reviews)
Elisha Williams headshot
Elisha Williams
Master Service Technician
(5 reviews)
Doug Laymon headshot
Doug Laymon
New Vehicle Director
(398 reviews)
Kenny Wilder headshot
Kenny Wilder
Finance Manager
(343 reviews)
Darrell Cooper headshot
Darrell Cooper
Internet Sales Professional
(199 reviews)
John Mosqueda headshot
John Mosqueda
Internet Sales
(149 reviews)
Bill Klozik headshot
Bill Klozik
Sales
(141 reviews)
Nick Eyster headshot
Nick Eyster
Used Car Buyer / Appraiser
(140 reviews)
BB Belharrat headshot
BB Belharrat
Sales Professional
(124 reviews)
Clay Garrett headshot
Clay Garrett
Sales
(110 reviews)
Jeremy Matthews headshot
Jeremy Matthews
Internet Sales Professional
(102 reviews)
Jose Zambrana headshot
Jose Zambrana
Service Advisor
(71 reviews)
Shane Hacker headshot
Shane Hacker
Finance Director
(64 reviews)
Taylor Greene headshot
Taylor Greene
Sales Professional
(38 reviews)
Jesse Blackmon headshot
Jesse Blackmon
Sales Professional
(28 reviews)
Rikko DePasquale headshot
Rikko DePasquale
Internet Sales Professional
(13 reviews)
Harrison Stables headshot
Harrison Stables
Salesperson
(12 reviews)
Scott Mirbahaeddin headshot
Scott Mirbahaeddin
Used Sales Manager
(161 reviews)
David Cheney headshot
David Cheney
General Sales Manager
(47 reviews)
Darryl Frazier headshot
Darryl Frazier
Sales Professional
(26 reviews)
Anthony Semler headshot
Anthony Semler
Salesperson
(25 reviews)
Nart Abzakh headshot
Nart Abzakh
Internet Sales Professional
(13 reviews)
Dyson Ellis headshot
Dyson Ellis
Service Advisor
(73 reviews)
Tyler Jordan headshot
Tyler Jordan
Service Technician
(12 reviews)
Ron Berman headshot
Ron Berman
Employee Relations Coordinator
(38 reviews)
D'Mitri Manivanh headshot
D'Mitri Manivanh
Service Technician
(6 reviews)
Dustin Cox headshot
Dustin Cox
Internet Director
(111 reviews)
Wing Yip headshot
Wing Yip
Sales Professional
(95 reviews)
Stephen Kroes headshot
Stephen Kroes
Sales Professional
(94 reviews)
Sean Roberts headshot
Sean Roberts
Service Advisor
(88 reviews)
Marcus Procter headshot
Marcus Procter
Service Director
(75 reviews)
Jon Zablosky headshot
Jon Zablosky
Service Manager
(65 reviews)
Taylor Bayles headshot
Taylor Bayles
Community Relations Coordinator
(53 reviews)
Mitchell Hunter headshot
Mitchell Hunter
Internet Sales Professional
(37 reviews)
Myles Ramos headshot
Myles Ramos
Sales Professional
(23 reviews)
Rio Manalo headshot
Rio Manalo
Internet Sales Professional
(19 reviews)
Joe Martinez headshot
Joe Martinez
Sales Professional
(16 reviews)
Tony Lombardo headshot
Tony Lombardo
Sales Professional
(5 reviews)
Doug Burks headshot
Doug Burks
Parts Manager
(4 reviews)
Jonathon Crawford headshot
Jonathon Crawford
Assistant Parts Manager
(4 reviews)
Darren McCord headshot
Darren McCord
Parts Counter
(4 reviews)
Ryan Murray headshot
Ryan Murray
Internal Advisor
(4 reviews)
Stephanie Pham headshot
Stephanie Pham
Receptionist
(4 reviews)
John Pressley headshot
John Pressley
Sales Professional
(4 reviews)
Nicholas Ross headshot
Nicholas Ross
Sales Professional
(4 reviews)
Cameron Paradiso headshot
Cameron Paradiso
Salesperson
(3 reviews)
Stacie Blake headshot
Stacie Blake
P/S Receivables
(2 reviews)
Dustin English headshot
Dustin English
Service Technician
(2 reviews)
Mike Meyer headshot
Mike Meyer
Service Advisor
(2 reviews)
Ivan Sandoval headshot
Ivan Sandoval
Service Technician
(2 reviews)
Sabin Sharon headshot
Sabin Sharon
Master Service Technician
(1 review)
Ana Orozco headshot
Ana Orozco
Receptionist
Danny Pham headshot
Danny Pham
Service Technician
Serina Rodriguez headshot
Serina Rodriguez
Receptionist

Reviews

(4,217 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Subaru of Grapevine from DealerRater.

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My first 6k oil change and tire rotation was very quick.

My first 6k oil change and tire rotation was very quick. Pedro J. keep me up to date on what was happening.

My first 6k oil change and tire rotation was very quick.

My first 6k oil change and tire rotation was very quick. Pedro J. keep me up to date on what was happening.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Five Star Subaru service center, Johnny! Don't hesitate to reach Pedro or me at 817-438-1700. We are here to keep you knowledgeable in a well maintained car. Safe travels and thank you for sharing! Take care, Jakob Ritter, Service Director

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Great dealership.

Great dealership. The purchase process was smooth and fast. One of the best I’ve experienced over my past 40 years of purchasing.

Great dealership.

Great dealership. The purchase process was smooth and fast. One of the best I’ve experienced over my past 40 years of purchasing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Trep, This is fantastic to hear! We're thrilled that your purchase at Five Star Subaru was efficient, and that it stands out as one of the best experiences you've had in 40 years. Thank you for your kind words – we truly appreciate it! Reach Luis and our staff at 817-438-1700 should you have additional questions about yoru Jeep. Enjoy the ride! Take care, David Cheney, General Sales Manager

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I asked Andy a few questions about the Outback and he

I asked Andy a few questions about the Outback and he dropped what he was doing to show me the car and test drive right away. He also explained everything on the car and got me financed right away. I liked the way y'all explained my warranty options. Everything was great!

I asked Andy a few questions about the Outback and he

I asked Andy a few questions about the Outback and he dropped what he was doing to show me the car and test drive right away. He also explained everything on the car and got me financed right away. I liked the way y'all explained my warranty options. Everything was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, CCPARKS17! We are so excited you own a new Outback from Five Star Subaru. Andy and our entire staff welcome your questions at 817-438-1700. Let us know if there are features you would like to revisit. We are focused on your driving journey. Thank you for your business! Take care, David Cheney, General Sales Manager

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Chief was very kind and patient very knowledgeable.

Chief was very kind and patient very knowledgeable. He made us feel comfortable. in all.

Chief was very kind and patient very knowledgeable.

Chief was very kind and patient very knowledgeable. He made us feel comfortable. in all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Winnie.edwards, We're thrilled that Chief provided such a kind and knowledgeable experience at Five Star Subaru. We'll be sure to pass on your fantastic feedback to him! If there is anything else we can do, reach us at 817-438-1700. We are excited to help you enjoy your new car. Congratulations! Best regards, David Cheney, General Sales Manager

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Always an easy process buying cars from Subaru Graoevine.

Always an easy process buying cars from Subaru Graoevine. Cameron is your man! I just purchased my second car from him and my 3rd in total. Highly recommend.

Always an easy process buying cars from Subaru Graoevine.

Always an easy process buying cars from Subaru Graoevine. Cameron is your man! I just purchased my second car from him and my 3rd in total. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

SHANI.HOLMES, We are so grateful you returned to Five Star Subaru! Your loyalty means a lot to us. Thank you for recommending Cameron and our dealership. Call us for vehicle advice any time at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

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We’ve passed this dealership hundreds of times and

We’ve passed this dealership hundreds of times and finally decided to stop in. It was very clean, bright, and every employee we dealt it was extremely friendly and professional.

We’ve passed this dealership hundreds of times and

We’ve passed this dealership hundreds of times and finally decided to stop in. It was very clean, bright, and every employee we dealt it was extremely friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Snuwes3, for shopping at Five Star Subaru! We are excited you finally stopped by!! Congratulations on your new car and please stop by or call 817-438-1700 any time. We are here to help you enjoy your ride. We look forward to seeing you again. Best regards, David Cheney, General Sales Manager

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Very happy with the sales people we dealt with - Kenney,

Very happy with the sales people we dealt with - Kenney, Darryl & Brandon. First 'New Car' buying experience in 23 years!

Very happy with the sales people we dealt with - Kenney,

Very happy with the sales people we dealt with - Kenney, Darryl & Brandon. First 'New Car' buying experience in 23 years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

JONDANS52, We are so excited you are driving a new car from Five Star Subaru! Thank you for recognizing your sales team and if there is anything else you need, please call 817-438-1700. We look forward to helping you enjoy your Subaru. Congratulations and thanks again! Take care, David Cheney, General Sales Manager

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This is my second purchase of a Subaru from this

This is my second purchase of a Subaru from this dealership and highly recommend buying from them. Their prices are good and their customer service has always been excellent.

This is my second purchase of a Subaru from this

This is my second purchase of a Subaru from this dealership and highly recommend buying from them. Their prices are good and their customer service has always been excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, RWH0023, for returning to Five Star Subaru! We really appreciate you and your loyalty. When you need our vehicle advice, don't hesitate to call 817-438-1700. We are dedicated to your driving journey. Congratulations and thanks again, David Cheney, General Sales Manager

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This is my first Subara, but it will not be my last.

This is my first Subara, but it will not be my last. I am so happy with my purchase and Frazier in the Sales Department made the buying experience a delight.

This is my first Subara, but it will not be my last.

This is my first Subara, but it will not be my last. I am so happy with my purchase and Frazier in the Sales Department made the buying experience a delight.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

BEEBEEBROOKS, We are so excited you are driving a new Subaru! Please let us know if you would like to revisit the technology on your car. Stop by Five Star Subaru or call 817-438-1700. We want to make this your best driving experience. Congratulations! Best regards, David Cheney, General Sales Manager

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Amazing service!

Amazing service! Best Subaru dealership in DFW area. I'm from NJ and service here is 10 put of 10, compared to my home dealership.

Amazing service!

Amazing service! Best Subaru dealership in DFW area. I'm from NJ and service here is 10 put of 10, compared to my home dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Besa.Bauta, for choosing Five Star Subaru! Travis and our service staff are focused on your satisfaction, Give us a call at 817-438-1700 any time for advice. Safe travels, Jakob Ritter, Service Director

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