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Five Star Subaru of Grapevine

(4,344 reviews)
Visit Five Star Subaru of Grapevine
Sales hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30pm–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 485-1570 (888) 485-1570
Used (888) 485-1678 (888) 485-1678
Service (817) 500-4916 (817) 500-4916

Reviews

(4,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Subaru of Grapevine from DealerRater.

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Great dealer forever.

Great dealer forever. Very smooth deal Everything reasonable I am highly recommended at this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dannyyean, Congratulations on your new car from Five Star Subaru! We remain available for your questions at 817-438-1700. Don't hesitate to let us know how we can help you enjoy your Subaru. Thank you for your business and review, Doug Laymon, Sales Manager

“Chief” was great…a strong communicator throughout the 5

“Chief” was great…a strong communicator throughout the 5 months it took for my new car to arrive. He was very thorough and exhibited quintessential professionalism and service!

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations tamerah.ringo, on the purchase of your new Subaru. On behalf of Chief and the entire Five Star Subaru sales team, thank you for your endorsement! We appreciate helping you with your automotive needs. Enjoy the ride, Doug Laymon, Sales Manager

Everyone was very friendly and knowledgeable I will

Everyone was very friendly and knowledgeable I will always come back here for all my services. Thank you

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Greg, for taking the time to rate your Five Star Subaru experience. Mike is very knowledgeable, so don't hesitate to call him at 817-438-1700 when you have vehicle concerns. We want you informed about the maintenance of your Lexus. Safe travels, Dylan Hulme, Service Director

Great experience buying a car from Dylan and Jeff.

Great experience buying a car from Dylan and Jeff. I highly recommend and would buy again. No last minute changes or curveballs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Alex, We appreciate knowing working with Dylan and Jeff was a 5-star experience. We are here to help you enjoy your new Subaru, so stop by Five Star Subaru or give us a call at 817-438-1700 any time. Thank you for your review and your trust in our processes. Best Regards, Doug Laymon, Sales Manager

Five star Subaru has extraordinary service.

Five star Subaru has extraordinary service. They went out of their way for me in every way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Casey was terrific from ordering, regular follow-up, to

Casey was terrific from ordering, regular follow-up, to delivery and after the sale. Thanks Casey!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dereck was just awesome, professional, knowledgeable and

Dereck was just awesome, professional, knowledgeable and very easy to deal with will buy from him again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, niallboland26, for taking the time to rate your Five Star Subaru shopping experience. Derek is a very knowledgeable rep and he and I welcome the chance to answer any additional questions about your new car at 817-438-1700. Enjoy your ride and call or stop by any time. Best Regards, Doug Laymon, Sales Manager

5 Star Subaru is great, just picked up my second car that

5 Star Subaru is great, just picked up my second car that I have purchased from them. They make it so easy to go through the whole purchase. Bill, my salesman has been my go to man on both my cars and always makes time to chat when I need something. I highly recommend 5 Star, and would give it 10 stars if I could!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations Kim! Bill and the Five Star Subaru staff want to make owning your new Subaru the best experience. Stop by or call us at 817-438-1700 any time we can offer our vehicle advice. Thank you for shopping with us and please stay in touch. Best Regards, Doug Laymon, Sales Manager

Quality dealership, and staff was so friendly and nice to

Quality dealership, and staff was so friendly and nice to work with. Great experience and nice atmosphere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

ECBLASINGAME, We appreciate knowing you felt the Five Star Subaru sales team was efficient during your purchase. We continue to be available for your new car questions at 817-438-1700. Enjoy your Subaru and stop by or give us a call any time! Thank you for your business and review. Take Care, Doug Laymon, Sales Manager

Mike is an excellent service department member.

Mike is an excellent service department member. We appreciated his attentiveness to us and thorough explanation of the service completed on our car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Jasmin, Thank you for taking the time to acknowledge Mike's efforts to help you care for your Subaru. We welcome all of your vehicle questions at 817-438-1700. Safe travels and stop by Five Star Subaru any time! Take Care, Dylan Hulme, Service Director