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I went in to look at a car that I had seen advertised online, but when I arrived, I saw a car that caught my eye and I had to have it. I spoke with Edward... about my credit and financial situation, and he made it happen! The car buying experience was so painless at Family Certified Motors. Weeks after my purchase, of an older model BMW, I noticed an issue while driving, I called Edward, right away as I know BMWs can be finicky. He took the car right in and had the service department go through the car completely to make sure if there were a problem it was fixed, and nothing was missed. The service department was great, and my car runs like new! Thanks guys!
Very helpful team in general. Awesome buying experience, in particular from Eduard, our sales person, He helped us in every step of the way. Very good... after sales attention.
My husband and I are extremely impressed by Eduard and "Family Certified Motors". We had been searching for a BMW X5 for months, but we were unable to... locate a vehicle with reasonably low mileage, in excellent condition with a clean title. The car buying experience is not something we enjoy and spending every weekend, driving all over New England was getting old very quickly. Eduard and "Family Certified Motors" changed all that for us. We purchased our X5 from Eduard and we are elated, with both the car and our experience at the dealership. Eduard is exceptionally knowledgeable about the vehicles on his lot, he is very helpful and patient, but most importantly, he is honest. A very rare thing to find today. My husband and I can not say enough wonderful things about Eduard or "Family Certified Motors", we feel we made an amazing purchase from a great business. We can not Thank You enough! Kim and Bill
very helpful and worked with me with purchasing options, there was no pressure at all and allowed us to test drive it anywhere we wanted to go.
I had a great experience buying my new car. Very helpful people in the dealership. I would reccomend this car dealership to anyone out ther3.
My husband and I bought a Nissan Murano and it was a very relaxed atmosphere with no pressure at all , it was great meeting and buying a car from family... certified motors
UNSAFE LEMON I WOULD NEVER BUY FROM THEM AGAIN OR RECOMMEND THEM... SAVE YOURSELF COSTLY REPAIRS THEY INSPECTED THE LEMON AND THERE WERE SO MANY ISSUES... I TRUSTED THEM.. WHAT A MISTAKE THAT WAS
We found them to be accommodating as well as friendly and helpful with no pressure from the sales person and we also found it to be an overall good... experience...
Be careful, because this company is claiming that negative reviews are from competitors (instead of customers), which is a huge red flag. I purchased a... 2012 Subaru Impreza from Family Certified Motors in December 2018 at a bargain price. I noticed right away that the lock was faulty (you had to force it open and set off the alarm every time you wanted to open the car). The passenger seat belt was missing plastic covers, and the passenger airbag was off. The car was also missing a sun visor and wires are cut underneath the passenger seat. The car will not pass an inspection. Family Certified Motors agreed to fix these issues under their 90 day bumper to bumper warranty. They agreed to let me drive the car off the lot for work and order the parts. More than 5 weeks later (and 3 outgoing phone calls), they have made excuses and claimed they lost the parts and had to reorder them. It's obvious that they don't want to spend the time or money on already agreed upon repairs when the sale has already been completed. Do not write these people a check until every single repair has been made!
They were very friendly and reasonable. They let you test drive the car and they don't even bother to come with you in the car to keep an eye in you like... most of the dealers do, which is creepy. Very nice guys and I loved my experience there. Probably one of the best dealers I've been to.