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Sold me a car that needed a engine the cars look nice on the outside but these are trashed cars. They pressure you in writing a good review on the day... of the sale. This place is full of crooks . Don’t shop with them. Save yourself a headache of car repairs.
Took forever sitting there waiting on the car after paperwork. Lied about car being flooded, lied About car being in accident. Lied about taking care... of us with a renewed warranty after 3 months, Flat out denied us. After a month and half they didnt want to make anything right. Ultimately my fault cause i fell in love with this emotionally, but ive learned so much since then and i would never recommend this dealership
Very impressed and satisfied with my recent purchase. From my first conversation over the phone I was treated with the utmost respect. My daughter was... purchasing her first car and I had some issues with my credit but the finance manager Adrian T worked hard and got us approved. When other places gave us no hope or tried to put us in vehicles we didn’t want Houston Used Auto had a large selection of very nice cars to choose Alvin , TXfrom. I’m definitely going to continue to purchase my future vehicles from here. Highly reca
Drove 3 hours because the salesman said the car was great. Perfect Did not have matching tires. Broken interior trim. Had burning oil smell after the... test drive. Manager Joey said they could put it on the lift but didn’t have time to look at it???? Really??? I’m pre-approved !!!!! They didn’t want me to know how bad it was. I do NOT recommend this place.
This dealership is all about a sale. They will try their best to sell you a crappy car and assure you that it is top of the line. The owner gets mad at... his employees for being HONEST. There was a piece that was missing in the vehicle that I was interested in. The sales rep stated that he had previously seen the piece. The owner was pissed once he heard and the sales rep became scared to even repeat the statement previously made. They also talk in another language to make sure customers don’t understand what they are saying and I am talking about all perfect English speaking people. On top of all of this, when trying to come up with an offer... the owner judged me I’m guessing based on my looks and told me “we should not even be talking because my credit is probably not right” WOW! I traveled to Houston with my own financing. When I told him that he still didn’t believe me and demanded to see the check. Needless to say I did not purchase a car from here, but I did leave Houston with a MUCH better experience and car from a dealership right down the street. Please stay away!
Went in to look at a used car I saw online and was greeted shortly after arriving and asked to have a seat at an employee’s desk. We had to wait 5-10 minutes... for the keys to test drive the car (which was fine) but while we waited the employee sat behind her desk and scrolled through her phone as if we weren’t even there. She didn’t care to make an effort in making us feel like welcomed and valued customers. After test driving it we asked about possibly negotiating the price( since it needed all new tires and the brakes were bad) and she said she didn’t know anything about that and would have to get another employee to talk to us - who insisted that the car was not overpriced and that by lowering the price he would not make any money off it. He said the pricing was based on the VIN and year, not the condition of the vehicle, but that if I were to trade in my car, they would take the condition into consideration. Also it was a blazing hot day and we were not offered water, even though the employee had a glass for herself. Worst experience I’ve had with a dealership and not what I would ever expect from one.
I was going to buy a car for the company from the same place, but they stole my partners deposit and have the car in their possession.
Customer service is good until you buy the car. My deal was canceled due to me switching jobs. And now I'm having a problem getting my deposit back.
Very good customer service. Everything has been done very quick and clearly. Honesty is also there. I paid with an extra of $1,000.00 And they mailed me... a reimbursement check.
Great customer service and Friendly staff !! Found used car for great price!