Stevens Jersey City Ford

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
25 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 25, 2019

    Do not but a car from here ) !!! General Manager tries to lush and intimidate you into buying. Not professional at all !!!!! Do not buy from here

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 19, 2019

    I spoke to a woman named Jena she was very helpful and professional to me and very friendly she is the best very polite to

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 20, 2019

    Jena is very professional and was very knowledgeable and helpful. I called to schedule an appointment and she was very helpful. Jena is the best.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 19, 2019

    Called to set up a time to come in. Person on phone named Jena was great. She helped me through everything I needed She made it an easy experience. Highly... recommend this place.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    February 18, 2019

    I am happy to announce that the dealership and I have finally called it a day. I worked with Martin. We discussed and settled on reasonable grounds. I... am simply glad that the matter has been resolved, it’s over and now we can put this behind us.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 13, 2019

    Poor communication. A typical experience is you call bc they don’t tell you when your car is done; you get put on hold for 10 mins; then you’re either... told to they don’t have an update but call in a few days and they will, or that the person who knows when your car is ready either just left for the day or isn’t in but is in tomorrow. And based on my 8 calls over 4 weeks, this will happen every single time, and no one will ever call you back.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 31, 2019

    You probably already know about this dealerships inept approach to customer service. Just Google the dealer and you'll learn all about their poor customer... service, poor hiring practices and incompetent management. Welcome to the information age Stevens Ford.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    25 people out of 25 found this review helpful. Did you?
  • 5.0 out of 5
    September 3, 2018

    Routine maintenance was fast and hassle free would come back again for service. However, the sales team could learn a lot from the service team in terms... of professionalism, timeliness and good service. Service Team A+ , Sales Team F-

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    August 30, 2018

    Above standard customer service. Friendly staff, knowledgeable and courteous. Willing to explain and be patient for the people who may not be car savvy.... Wish more people were like that.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    August 18, 2018

    That afternoon I went into the dealership expecting to finance a work van. The selection was great and I was happy with my choice. Then came the paperwork... which went through smoothly. I took possession of the van and have no regret.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 4 found this review helpful. Did you?
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