Mercedes Benz of Portsmouth

Rectangle 48
Sales 11:00 AM - 4:00 PM
Service Closed

Mercedes Benz of Portsmouth Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

11:00 AM - 4:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2016

We always encourage drivers to choose the "right" dealership, and not just any old dealership that's close by. When it c

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omes to Mercedes-Benz vehicles and service, we firmly believe we are the right dealership to meet all of your automotive needs. The Kaplan Auto Group has been around for over 70 years. A dealership lasting for roughly three-quarters of a century does this by focusing on the driver first and the business second. A premium brand like Mercedes-Benz ought to come with a premium-level dealership experience and that's what you'll find here at Mercedes-Benz of Portsmouth. Let us prove it to you! You won't regret it!

"Driven to a Higher Standard"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 12, 2017

    In the market for two new cars, should be an enjoyable experience but was dreading the process. You know how it goes ! However life became so much less... dread and much happier once we stepped into Mercedes of Portsmouth. We are so happy with our two new cars and the whole experience was a dream. We tried the other two german car locations on Route 33 ( you know who they are ) and as always a painful process, but not with Mercedes. Lets face it cars drive the same it is just a badge so as such the customer service was critical in the decision making process. Thanks to Bethany, John, Brittney and Eddy we are so happy and will not shop anywhere else. Thank you so much for making what is normally painful a great experience.

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    Dealer Response

    On behalf of us all at Mercedes-Benz of Portsmouth, we would like to thank you for sharing this amazing review about our dealership! Hearing you had a... great experience is the best thing we could hope for! We couldn't be happier that Bethany Juneau, John McMorrow, Bridget Bejarano and Eddy Allen were able to provide this great experience to you! They are all true assets and we are lucky to have them all on the Mercedes-Benz of Portsmouth team! Thank you again! Please come back and visit us again soon! Sincerely, Mercedes-Benz of Portsmouth

  • 5.0 out of 5
    October 5, 2017

    I recently purchased a new Mercedes and naturally, I wanted the best price. I visited 5 dealerships in the New England area, and the Portsmouth location... was by far the most honest, and had the best price by a couple of thousand, yes thousand, dollars. They were even kind enough to allow me to visit other dealerships, with their offer still on the table. I explained to the other dealerships what they were offering me, and no one could even come close to the Portsmouth location's price. Take it from me, I spent two full days driving around New England in search of the best price, and I can honestly tell people that it was a waste of time. Don't go anywhere else except the Portsmouth location. The salesman John McMorrow and the sales manager Jeremy Copp, were very honest and extremely helpful. Naturally, there was some haggling of the price, as with any dealership, but no where near the haggling time I spent at the other Mercedes locations. They were just very upfront about their pricing. I highly recommend anyone looking to purchase a Mercedes to buy from this location. Just visit one other Mercedes dealership, and you'll instantly recognize the superior service that the Portsmouth location has.

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    Dealer Response

    Hi Andrew, On behalf of all of us here at Mercedes-Benz of Portsmouth, we would like to thank you for sharing this great review about our dealersh...ip! We are thrilled that you enjoyed your experience here! Our team of professionals are dedicated to providing you and everyone else who visits us with only the best there is to offer! We hope that you are enjoying your new vehicle! We look forward to serving you for many years to come! Sincerely, Mercedes-Benz of Portsmouth

  • 5.0 out of 5
    September 21, 2017

    I recently purchased a new MB GLC300 from MB of Portsmouth. I cannot say enough good things about the folks that work at this dealership. Everyone from... my sales person (Mel), to the finance person (Jeremy), to the service folks (Peter and Rich) was amazingly helpful, professional and thoughtful. Without hesitation, I can truly recommend this dealership to friends, family and clients. Well done!

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    Dealer Response

    Hi Thomas! Thank you so much for this amazing review! We are happy to hear that Mel, Jeremy, Peter and Rich were able to provide you with an exc...ellent experience! We look forward to serving you for many years to come! See you soon! Sincerely, Mercedes-Benz of Portsmouth

  • 5.0 out of 5
    August 14, 2017

    With my busy schedule I find it hard to put time away for getting my vehicle serviced... However the service at MB Portsmouth makes it to easy. I book... all of my service with Jeremy the Finance Guy as he sold me the car and still handles service to this day... makes it super easy. As usual my car was washed and I never wondered when I would hear back about the car being finished! A plus!

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    Dealer Response

    Thank you for taking the time to write about your experience! It is wonderful to hear that we can make your servicing experience super easy! We comple...tely understand that it is hard to put time away for getting your vehicle serviced. Did you know that we offer Free Concierge Pick-Up and Drop-Off when your vehicle needs service? Just another way we try to make it super easy to get service done your vehicle! Thanks again! Sincerely, Mercedes-Benz of Portsmouth

  • 5.0 out of 5
    August 14, 2017

    I seldom write reviews, but once in a great while a product or service provided by a business or individual is so exceptional that praise is warranted,... and a written review is essentail. My experience at Mercedes Benz of Portsmouth, with Melanie Kosa as my sales consultant, fulfills such a reviewing requirement. I recently purchases a Certified GLK350 at MB of Portsmouth. Melanie's knowledge of the product, her attention to details and willingness to accurately answer any and all questions qualifies her for the highest praise. I would unhestitaingly recommend MB of Portsmouth for your next automobile. Thanks to Melanie, Bethany, and Jeremy for such a pleasant experience.

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    Dealer Response

    We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone ...else who visits Mercedes-Benz of Portsmouth with only the best there is to offer. It's so nice to hear that Mel, Bethany and Jeremy helped to make your experience such a positive one. Please come back and visit anytime! Sincerely, Mercedes-Benz of Portsmouth

  • 5.0 out of 5
    August 14, 2017

    Found the perfect Aud S5 I have been looking for and never thought I would have such a great experience buying a Used Audi at a Mercedes-Benz dealership!... Katrina Arsenault showed be the vehicle and made sure my daughter's car seat fitted in perfect! Jeremy Copp in finance got the approval and the numbers I was looking for, and made it quick and easy! Thank you again!

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    Dealer Response

    Thank you for taking the time to review us on how your purchasing experience was! We strive for customer experiences like this, and could not be more ...pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Katrina and Jeremy know how pleased you are with their service! Thank you again! Happy and safe driving! Sincerely, Mercedes-Benz of Portsmouth

  • 5.0 out of 5
    July 28, 2017

    Always a positive experience here ! Mel was very easy to work with.

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    Dealer Response

    Thank you so much for your thoughtful review! We appreciate you taking the time to share how positive your experience was here at Mercedes-Benz of Por...tsmouth! We look forward to serving you for years to come! Sincerely, Mercedes-Benz of Portsmouth

  • 5.0 out of 5
    July 25, 2017

    Mel was more than helpful addressing all of our questions and concerns.

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    Dealer Response

    We couldn't be happier that Mel was able to address all of your questions and concerns and provide you with a great experience! We will be sure share ...your feedback with her and let her know how pleased you are! Thank you for taking the time to share this! Sincerely, Mercedes-Benz of Portsmouth

  • 5.0 out of 5
    July 15, 2017

    WE WENT TO MERCEDES BENZ OF PORTSMOUTH AFTER SPEAKING WITH KATRINA AND HAD TO COME LOOK AT THE DEALS... HUGE INVENTORY... KATRINA WAS VERY LAID BACK BUT... WITH GREAT PRODUCT KNOWLEDGE... JEREMY IN FINANCE IS ROCK STAR... WE ENDED UP LEAVING WITH TWO MERCEDES-BENZ... WOULD HIGHLY RECOMMEND THE EXPERIENCE AT MB OF PORTSMOUTH

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    Dealer Response

    Thank you for sharing this great review about Katrina, Jeremy and our dealership! We are thrilled that you enjoyed your experience working with Katrin...a and Jeremy. Congratulation and Enjoy your two new Mercedes-Benz! We look forward to serving you for many years to come! Sincerely, Mercedes-Benz of Portsmouth

  • 5.0 out of 5
    July 14, 2017

    First Benz out of many cars, and could not have asked for a better experience with Katrina... great product knowledge lead to a very smooth sale. Thank... you again.

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    Dealer Response

    Thank you John for this wonderful review of your experience working with Katrina! It is fantastic to hear that she was able to provide you with such a... great experience. Congrats on your purchase! We look forward to seeing you again! Sincerely, Mercedes-Benz of Portsmouth

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