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Fitzgerald Subaru of Gaithersburg

4.2 out of 5 4.2
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Fitzgerald Subaru of Gaithersburg Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since August 2019

The FitzWay is a term developed by Fitzgerald Auto Mall that defines our

...


business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years, both good and bad.
Customers have told us is it's important to treat them with honesty and
respect, and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.

"Transparency you can Trust... That's the Fitzway"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
109 lifetime reviews. Includes reviews of Fitzgerald Subaru of Gaithersburg from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 13, 2020

    I bought a Limited XT Outback from this dealership on July 3rd, 2020 (10 days ago) and took my new car on July 13th, 2020 for a tow hitch installation.... To my surprise, when I came back to get my car, it had the following damages and / or issues: 1. Rear bumper scratches all over the place. Specially in the corners. It was clearly left on the floor without any protection. 2. The Rear bumper under guard cut, was completely miscalculated leaving it not aligned, meaning that the left side is longer that the right one. 3. The hood had three scratches which were not there before. 4. All the doors, especially around the handles were greasy. Fingerprints and even the hands of service technicians were clearly visible. 5. All my personal belonging were thrown in the back seat without any care. I even found a box on top of the rear elbow rest, which the technician did not even had the courtesy to close before placing my items on the rear. 6. My old tags and metal plates were also thrown on top of the rear leather seats without any care. This could have damaged the leather seats. As you may understand, I was surprised and unable to accept the poor job performed on my brand new $40K car. This was my first ever experience with Subaru Gaithersburg Service and it will probably be the last. Besides all this, I would like to mention that I paid almost a thousand dollars for this poor and careless job! I do not have any more confidence in the person/dealership who performed the work, especially in such a delicate job as installing a tow hitch.

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rafael, thank you for taking the time to speak with our Service Director about your concerns, we're delighted to hear that everything was resolved to ...your satisfaction! If there is anything else we can do for you, please do not hesitate to reach out to us again at (301) 258-4496. We look forward to your next visit!


    Worked with:
    Mike Ugolini

    Service Advisor

    NOT RATED

    Chris Turgeon

    Service Manager

    NOT RATED

    Kyle Applegate

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    July 6, 2020

    Edward Bockarie was great to work with. His experience shows as he clearly explains the process. His knowledge of the product shows when he demonstrates... the features of the car. His concern shows as he makes it a priority to answer your questions and works to meet your needs. I couldn't have had a better sales experience or a friendlier salesperson then Ed Bockarie!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Izetta James

    Management

    NOT RATED

  • 4.0 out of 5
    July 3, 2020

    I first came to this dealership in Mid May to begin my car shopping search. I originally met Kenny Kamdoum and he was very patient, friendly and gave space... for me to soak in the information. I recently had returned to the dealership and worked with Evan Fabrish, and again, wasn't disappointed by their friendly, informative and non pushy personality. It was a pleasure working with both and highly recommend them for their professionalism and trust.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 31, 2019

    Johnny F was great to work with. He was patient and knowledgeable. If you are looking for a new Subaru, highly recommend that you stop in and ask for Johnny... F.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to hear that Johnny was able to provide a great service during your visit. He is a great member of our Fitzgerald family. Thank you ...for your kind words!

  • 5.0 out of 5
    August 21, 2019

    The sales people, Monica and Bic were very knowledgeable and helpful to get me into an upgraded Outback. They worked with me to get the right vehicle that... fit my needs. Stu, the finance guy, also very helpful to get me where I needed to be. Thank you all! The other feed back I have is the length of time it takes to buy a car. I have never gone through a car buying experience under 4-5 hours. I would really like to see that improve especially when I (or any customer) have a very high credit score. I do not understand the process but believe there should be a better way. Thank you, Sally Vogel

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Sherrill

    Sales Associate

    NOT RATED

  • 1.0 out of 5
    June 13, 2019

    There's a reason why people hate car shopping...this dealership IS that reason. I was shopping online for a new vehicle and came across a Volvo S40 at... Fitzgerald Subaru of Gaithersburg. It had a stock photo but the description, along with the CarFax, made me want to reach out and set up an appointment to see/test drive it. I reached out this morning (6/10/2019) before the dealership opened up and immediately received an email back from Felipe Teixeira--Felipe did a fantastic job with quickly responding back. He asked me what the preferred method of contact was and I said to have the salesperson reach me via email. Tony Gonzalez followed up at 9:15 am asking me what time I could meet with him. I advised that I could come between 2 and 2:30. He responded to my email saying he'd check the car and then we can make an appointment. At lunchtime I was able to check my voicemails, to which I received two from him--one from early in the morning and the other later in the morning, stating to call him back (nothing more). I then received an email at 12:00 with an appointment confirmation. I confirmed the appointment thinking everything was good to go. I leave work early in order to avoid the evening rush hour as I live an hour away from the dealership. I get there and Tony begins to tell me that of the two vehicles inquired about one is not available. I told him that I only inquired about one. He then tried to explain to me that he attempted to call me to tell me the condition of the car that I inquired about. Apparently it just arrived and they were waiting on Maryland inspection for the vehicle. I told him that he should have told me that and his response was "I tried to call you and left two voicemails." I told him that I advised Felipe that my main method of contact was email not phone calls. I told him he should have told me the situation over email. He then goes to get a manager who proceeds to tell me that the vehicle arrived a few days ago but that its sitting in the body shop because there is a hole in the bumper. I told the manager that Tony should have told me this via email as he and I went back and forth a few times all morning over email. All he could say was that the car would be ready in 1 to 2 weeks and that he "did what he could." Really?!?! You did what you could? Tony just wanted to get me in to the dealership. He knew what he was doing by getting me into the dealership because the very first sentence out of his mouth was that I inquired about two cars. In his mind he already went over a contingency plan rather than letting me know upfront what the situation was. I HIGHLY recommend staying away from this dealership and their shady practices--ESPECIALLY Tony Gonzalez!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Dear Mr. Missun,I apologize for your recent experience at Fitzgerald Hyundai Subaru of Gaithersburg. We do our best to communicate adequately and eff...ectively with our customers to provide up to date information. Unfortunately, we were not able to reach you through the numbers we had on record, and the information that the vehicle was not ready did not make it to you. I would like to personally stay in touch with you and give you status updates on the vehicle of interest.Please feel free to contact me at (301) 670-4800 with any additional questions or concerns. I look forward to speaking with you soon.Felipe TeixeiraGeneral Sales Manager

  • 5.0 out of 5
    May 28, 2019

    Our salesman Marcus Reid was very helpful in finding us the right car that we wanted. He was very efficient and seemed to read our minds in terms of timing,... budget and quality of the car. Our need for the car was very immediate and we spend a short amount of time at the dealer and left very satisfied. I highly recommend to reach Marcus for help if anyone wants to buy a car at Gaithersburg dealership. Even though we did not buy a car on Fitzegerald Gaithersburg, he found us a car that we bought in the other Fitzgerald location in Germantown.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful feedback. We are pleased to hear that Marcus delivered quality customer service and met your buying needs. We look forward... to working with you in the future and we are glad that you think Marcus is as amazing as we think he is! On behalf of Marcus and the rest of our sales team we hope you enjoy your new vehicle.

  • 5.0 out of 5
    April 25, 2019

    Have used both service and sales (two new cars). Top tier all around. Honest, fast work at very good prices. No extra work added. Insights shared to... prevent problems down the road. Willingness to go the extra mile. No haggle pricing but willing to match any real price. Great finance too. Simple process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 25, 2019

    Have had 3 cars serviced at this dealer...and am quite aware of options in the area. The car is treated well, get's new factory parts in all cases, is... fixed quickly, and if an issue arises I get told (part is on back order for the whole USA, so we could only get one in two days not a day....normal wait being a week at the time...they get stuff done. Waiting area is nice. Wifi, coffee, soda, and on time repairs. Great service manager. I have a factory extended warranty....and part of the reason I was happy to get it is that I get to go to this dealer service department. Bought two new cars at this dealer. Sales is great too. I got a customized car via sales twice and shipping, delivery and price were great. Financing there was easy. They are honest, care, and just do a good job. The cars are awesome too...drive amazingly well. Very well made. AWD is just safer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the Stellar review. From sales to service we are so happy that you have had such great experiences. We look forward to seeing you agai...n in the future.


    Worked with:
    Mike Ugolini

    Service Advisor

    NOT RATED

    Chris Turgeon

    Service Manager

    NOT RATED

    Izetta James

    Management

    NOT RATED

    Andrew Huon

    Sales Associate

    NOT RATED

    Erol Mutlu

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    April 6, 2019

    Great dealer and good service for my subaru cars .i am so happy working with fitz subaru and i am so glad for their understanding to solve any issue .thank... you

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know about our sales and service teams!


    Worked with:
    Kyle Applegate

    Service Advisor

    NOT RATED

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