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Fitzgerald Subaru of Gaithersburg

(199 reviews)
Visit Fitzgerald Subaru of Gaithersburg
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–6:00pm Closed
2025 consumer dealer award
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2025 consumer dealer award

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New (888) 309-7137 (888) 309-7137
Used (888) 316-7197 (888) 316-7197
Service (301) 917-3920 (301) 917-3920

Inventory

See all 243 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since August 2019.
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith.
Transparency you can Trust... That's the Fitzway

Service center

Phone number (301) 917-3920

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Subaru of Gaithersburg from DealerRater.

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I was very happy with Matt my sales person.

I was very happy with Matt my sales person. We bought a Forester. We shopped very thoroughly and feel we received an excellent deal.

I was very happy with Matt my sales person.

I was very happy with Matt my sales person. We bought a Forester. We shopped very thoroughly and feel we received an excellent deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Matt went above and beyond.

Matt went above and beyond. I am very happy with his service. He was patient, attentive, willing to help, and good with time management. Thanks, Matt! Kimberly was also amazing!! She was kind and compassionate and helped me learn how to work the car. She was very patient with me. I love my Subaru!

Matt went above and beyond.

Matt went above and beyond. I am very happy with his service. He was patient, attentive, willing to help, and good with time management. Thanks, Matt! Kimberly was also amazing!! She was kind and compassionate and helped me learn how to work the car. She was very patient with me. I love my Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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It is okay dealership.

It is okay dealership. Salesman was nice but prices were not great. All cars seem to come with many addons and prices are nothing to write home about.

It is okay dealership.

It is okay dealership. Salesman was nice but prices were not great. All cars seem to come with many addons and prices are nothing to write home about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Bryan was very helpful and courteous.

Bryan was very helpful and courteous. He answered all my questions and the buying process went smoothly and efficiently.

Bryan was very helpful and courteous.

Bryan was very helpful and courteous. He answered all my questions and the buying process went smoothly and efficiently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Service with smile packed with patience- that's Raj.

Service with smile packed with patience- that's Raj. He treats me like I'm his only customer - even though he knows I won't be buying again anytime soon. Haha- famous last words. I bought a new '23 Forester in 8/23 and traded up in 11/24. I just can't stay away from the service and the value. Thanks Raj!

Service with smile packed with patience- that's Raj.

Service with smile packed with patience- that's Raj. He treats me like I'm his only customer - even though he knows I won't be buying again anytime soon. Haha- famous last words. I bought a new '23 Forester in 8/23 and traded up in 11/24. I just can't stay away from the service and the value. Thanks Raj!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Bryan was extremely patient and helpful!

Bryan was extremely patient and helpful! We went through a few options and then after that we were able to seal the deal on the car of my dreams!

Bryan was extremely patient and helpful!

Bryan was extremely patient and helpful! We went through a few options and then after that we were able to seal the deal on the car of my dreams!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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This is the sixth Subaru we’ve owned and the fourth

This is the sixth Subaru we’ve owned and the fourth dealership. We knew what we wanted. What I appreciated about Bryan is how it wasn’t the hard sell. When I said contact me by email, that was respected. We didn’t have our phone blowing up with the usual annoying questions like how prepared are you to buy this car today. Questions I asked were answered thoroughly, there was no sugar coating. He understands the cars and is very familiar with the trim lines. He was understated and knowledgeable. He got that we just wanted to buy the car and go.

This is the sixth Subaru we’ve owned and the fourth

This is the sixth Subaru we’ve owned and the fourth dealership. We knew what we wanted. What I appreciated about Bryan is how it wasn’t the hard sell. When I said contact me by email, that was respected. We didn’t have our phone blowing up with the usual annoying questions like how prepared are you to buy this car today. Questions I asked were answered thoroughly, there was no sugar coating. He understands the cars and is very familiar with the trim lines. He was understated and knowledgeable. He got that we just wanted to buy the car and go.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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This review is long overdue, I purchased a car 8 months

This review is long overdue, I purchased a car 8 months ago and it has been great. The best part has been the customer service at Fitzgerald. Bryan said to me that once someone buys a car from Fitzgerald they have a friend in the auto industry for a lifetime and he has been a good example of that statement, from helping me with scheduling service appointmets to answering questions i've had even on his days out of the store. I recommend speaking with him if you're a consumer like me that gauges a purchase through reviews.

This review is long overdue, I purchased a car 8 months

This review is long overdue, I purchased a car 8 months ago and it has been great. The best part has been the customer service at Fitzgerald. Bryan said to me that once someone buys a car from Fitzgerald they have a friend in the auto industry for a lifetime and he has been a good example of that statement, from helping me with scheduling service appointmets to answering questions i've had even on his days out of the store. I recommend speaking with him if you're a consumer like me that gauges a purchase through reviews.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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He was very knowledgeable and extremely helpful to me in

He was very knowledgeable and extremely helpful to me in making sure all of my concerns were addressed and all of my needs met. Highly recommend him to anyone!

He was very knowledgeable and extremely helpful to me in

He was very knowledgeable and extremely helpful to me in making sure all of my concerns were addressed and all of my needs met. Highly recommend him to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with our service. We look forward to serving you again in the future!

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The process of closing was very efficient.

The process of closing was very efficient. Enjoyed the all electronic signing process very much.

The process of closing was very efficient.

The process of closing was very efficient. Enjoyed the all electronic signing process very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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