Prime Volvo Cars South Shore

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 7, 2020

    They were amazing from the get go, very professional, a loaner was given to me while my car was been repaired. I only have good things to say about my... experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Jean, for trusting Volvo South Shore to get the job done. We are pleased to hear that our service department made the right impression duri...ng your visit. Hope to see you next time!

  • 4.0 out of 5
    July 7, 2020

    Very pleasant sales and service in an attractive showroom! Water was even brought to my dog and a bag if cheese popcorn while we waited.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wendy, thank you for the review! It was our pleasure to work with you here at Volvo South Shore, and we would be more than happy to see you and your d...og here again sometime!

  • March 13, 2018

    As a long-time Volvo driver, I cannot recommend Prime Volvo on the South Shore enough. When I went in last month to upgrade my current car, they went out... of their way to get me what I was looking for and I was in my new vehicle by the end of that day! The sales and service staff is very nice and most importantly, very helpful. Since switching to Prime Volvo I've been very happy and extremely satisfied. And of course the cars are great!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    June 25, 2020

    Great overall experience purchasing used Volvo V60. GM Boulos and Business Manager Justin very helpful answering all questions. We never felt rushed. Detailing... on the car when we took delivery was terrific.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the review! We couldn't be happier to hear that you had a great experience working with Justin and our team at Volvo South Shore. Enjoy ...your Volvo V60!

  • 5.0 out of 5
    June 13, 2020

    Pleasant experience, from Sales to paperwork to Pick up, Werak N, , Justin B Both a pleasure to work with everything promised was done , I would... suggest giving them a try

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Jim - Thank you for taking the time to recommend us! We love to hear that you had a five-star car-buying experience. Safe driving from all of us at... Volvo South Shore!

  • 1.0 out of 5
    August 28, 2019

    I saw a van I liked for $13,900 obo. So I set up an appt with Jeremy for the next day. I called him before and he informed me that because they had a... lot of interest in the van that they were going to ask $17,000 instead. Talk about a shady outfit. Posted one day for one price and changed it the next day. Who does that?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Debbie - We strive to be straightforward about our prices which is why Jeremy let you know about the price change prior to your appointment. I do unde...rstand your frustration and am very sorry for any inconvenience this caused. If you would be willing to give us another chance, I would be happy to assist with your car search. I hope you consider giving me a call. Thank you, Brian Cho - General Manager - 781-927-3554

  • 5.0 out of 5
    April 26, 2019

    I would like to comment on the excellent customer service that I received from Harrison at Prime Volvo. I recently purchased an XC60 and I could not be... happier with my new vehicle! He found the exact car that I was looking for and bent over backwards to take care of all of my requests. Harrison was very knowledgeable, understanding and so very courteous. I could not have asked for a better car buying experience. I will definitely recommend Prime to all my family and friends!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Diane - It means so much to us that you took the time to commend our team! We are delighted that Harrison delivered professional and courteous service.... We especially love that he walked you through the features of your new 2019 Volvo XC60 so that you'll be confident out on the road. Thank you so much for recommending Volvo South Shore! We hope you have a wonderful weekend.

  • 5.0 out of 5
    November 25, 2018

    Excellent Purchase Experience. Working with Cecil was a breeze and stress free. No hanging price in the whole process, i first email the dealership and... Cecil reach out back and helped me identify my needs. From there he was very upfront with a very competitive offer and transparent with all the fees. Justin the sales manager was also very attentive and explained line by line the number of my lease terms. Overall very happy from car selection, traded and purchase. I leased a brand new XC60 T5 R-Design in two days hassle free purchase . It was well worth drive 30 miles from Boston

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Harison - Thank you so much for visiting us at Volvo South Shore! We are delighted that Cecil and Justin made your trip from Boston worth it and that ...you are happy with your new Volvo XC60. We really appreciate your business and your review!

  • 5.0 out of 5
    September 12, 2018

    This was my first service experience. The professionalism of all staff and the appropriate frequency of updates, made this the experience I’ve had with... any dealership. I must note that Prime Volvo is not my closest dealership, yet this experience and my buying experience has made them my dealer of choice. I would specially like to thank Lary in the service department for his ability to connect with a customer and know exactly what to say and when to say it.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for being willing to go out of your way to visit us and service your vehicle at Volvo South Shore! We appreciate the feedback on ou...r team. See you next time!

  • 5.0 out of 5
    June 18, 2018

    Used the TrueCar app. Found vehicle at Prime. They were super helpful and responsive in setting an appointment. Test drove car and bought the exact... car we had picked. No sales pitch. No bait and switch. No conversation to get us to switch to another vehicle. The experience could not have been simpler.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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