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Kellen was excellent I would rate him a 4.5 stars. However I was promised the check engine light would be fixed. First trip to service department no one... knew what I was talking about. 2nd trip to the service department... Wrong parts were ordered and the field door wasn't painted. making my third trip down on Saturday to the service department, fingers crossed. The service department doesn't like to return calls so I'm hoping everything's ready to go.
Had my oil changed by Ken Garff Hyundai and they crossed threaded filter all oil leaked out of motor driving 70mph for 12miles and they want me to except... my vehicle this way?? Not exceptable need some guarantee?
Ken Garff Hyundai Southtowne is very comfortable with their own dishonesty, which should be very concerning to anyone thinking of purchasing a vehicle... from them. My wife and I went to Ken Garff Hyundai Southtowne to look at trading in one of vehicles on a new Hyundai hybrid. The salesperson with whom we dealt was pleasant and knowledgeable; once the deal involved one of the "Sales Managers" the situation began to remind me of dealing with a sleazy side street used car dealer. Our time was wasted with "well this is really the best we can do," and "you shouldn't bother going to get a quote on the value of your trade elsewhere, because, we know how the other dealers operate and they are just trying to make money". Then, just like you would expect out of a sleazy side street used car dealer, once we left, they started offering market value on our trade. This on its own is fine, they are sleazy, and they act like it; for me to leave a bad review on that alone would be like being angry at a bee for having a stinger. It was over the next few days that Ken Garff Hyundai Southtowne's willingness to disregard honor and integrity really began to show. After the "Sales Manager" (apparently from his you tube video he is the sales manager of sales managers at that dealership) emailed me about my experience, I replied with how we felt about being treated like naive school children by his staff. He didn’t have the internal fortitude to email me back himslef, but I did start receiving text messages from his staff stating "Oh, it looks like I missed a call from you this morning". This was obviously an attempt for the "Sales Manager" to make someone else solve his problem....which is fine.....some people are simply weak....hopefully he owns it. My main concern with his resolution tactic is that at its heart, it is a lie.... Even if I had pocket dialed the dealership it would show up in my call log....which it does not, however, if Ken Garff would like to respond to this message with the time at which I contacted them I would be happy to listen. Be warned, if Ken Garff Hyundai Southtowne is comfortable with dishonesty, then, they are comfortable with dishonesty. For those of you out there who like the car buying experience to be a battle with a dishonest foe, or an interrogation with a liar....then you will love your experience there. However, if you are counting on Ken Garff Hyundai Southtowne to provide you with honest answers and numbers, I would suggest you make sure to be well researched and take multiple days to review the information they tell you. A liar will always be a liar, and you can count on them to do only one thing.....to lie for their own benefit.
Freddy was great to work with from start to finish. No high pressure but did check in with me to see how things were going
Awful dont go here they will rip you off just like they ripped me off. Horrible service and rude managers don't give these people a dime of your money
Freddy made it a great experience, would recommend to friends and family. If you shop here find Freddy. We love our new car. Three thumbs up.
They worked with my upside down finance predicament and had great customer service, even though the process took longer than I hoped. The GM even pitched... in to get the car detailed and gassed up for us. Our salesperson was new but worked well for us! Thanks!
Freddy was great, he knew he stuff and did a fantastic job. Best car buying experience I've ever had and by far the quickest I've ever been in and out... of a dealership.
Jason did an awsome job in helping us get into the car we wanted.
Thank you for the review! Enjoy your car!