[{"id":616195,"firstName":"Govaia","lastName":"Larcher","titleText":"Business Manager","emailTxt":"govaialarcher@lexusorangecounty.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/d9d9310f64f7.jpg","drDealerId":113925,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":535794,"personPtyId":53619804,"firstName":"John","lastName":"Roscino","titleText":"Product Specialist","shortBioText":"Hi i\u001am John I\u001ave been in auto industry for 25 years mostly handling finance and sales","emailTxt":"jroscino@driveprestige.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/4daa6d9d1064.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"730944000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":492040,"personPtyId":38773577,"firstName":"Melissa","lastName":"Horan","titleText":"Product Specialist","shortBioText":"Hi! My name is Melissa. I am from Northern NJ. I started sales in the fall of 2017. I enjoy the countryside of Orange County NY. My family loves to apple pick in the various orchards in Orange County. I love to hike and visit historical places in the area. You'd be amazed of all the history that Orange County has to offer! I'm a dog lover! I have two labs, Bailey and Guinness. They join us on our hikes. Guinness loves to find any puddle and lay in it... I also love to cook when I have time. My five year old niece loves to cook with me. I am kid friendly! Lol I used to be a nanny for 14 years. Watching kids grow and become their own person was very rewarding to me. I always have toys in my desk to help entertain them so it makes your car buying experience less of a hassle.","emailTxt":"mhoran@driveprestige.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":71,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/1b7c1acffab9.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":616194,"firstName":"Stephen","lastName":"Berkowitz","titleText":"Sales Manager","emailTxt":"stephenberkowitz@lexusorangecounty.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/727b16079af9.jpg","drDealerId":113925,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":498311,"firstName":"Aracelis","lastName":"Mendez","titleText":"Service Receptionist","emailTxt":"amendez@driveprestige.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/8b604edcd399.jpg","drDealerId":113925,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":535795,"firstName":"Chris","lastName":"Nenning","titleText":"Service Advisor","emailTxt":"cnenning@driveprestige.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/73daae23aae5.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1028160000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":608166,"firstName":"Michael","lastName":"Fischetti","titleText":"Product Specialist","emailTxt":"mfischetti@lexusorangecounty.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/e8c0ab700ea9.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":498303,"personPtyId":39941691,"firstName":"Rebecca","lastName":"Cohen","titleText":"Motor Vehicle Clerk","emailTxt":"rcohen@driveprestige.com","combinedEmpAvgRatingNbr":3.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/08a402f6a2f0.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":616191,"firstName":"Ryan","lastName":"Dolan","titleText":"Service Advisor","emailTxt":"rdolan@lexusorangecounty.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/29d2d598f246.jpg","drDealerId":113925,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":616185,"firstName":"Leida","lastName":"Rodriguez","titleText":"Product Specialist","shortBioText":"Avid outdoorswoman, mother to a wonderful son, and I simply love cars. I love learning about cars, driving them, and teaching others about them. I enjoy making new friends with each person I meet in and out of the dealership. Helping others has always been a passion of mine. My family and I help others in the community. Also I love constantly learning about everything the world has to offer.","emailTxt":"leidarodriguez@lexusorangecounty.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/cd5a73399ef6.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1541030400","industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":498313,"personPtyId":39887304,"firstName":"Robert","lastName":"Stillman","titleText":"Parts Manager","emailTxt":"rstillman@driveprestige.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/b6a9392cb7a6.jpg","drDealerId":113925,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":616183,"firstName":"Alfred","lastName":"Marrero Sr","titleText":"Product Specialist","shortBioText":"US Army Veteran!","emailTxt":"AlfredMarreroSr@driveprestige.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/c93027db4a40.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1559347200","industryStartDtUtc":"1393632000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":616198,"firstName":"Barry","lastName":"Fleischman","titleText":"Service Manager","emailTxt":"barryfleischman@lexusorangecounty.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/f86124cd0d5c.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1561939200","industryStartDtUtc":"97372800","certifiedEmployee":false,"deptDscrp":"Service"}]

Lexus of Orange County

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Lexus of Orange County Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 AM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2018

We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see h

...

ow we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Come in to test drive a new or pre-owned vehicle, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come experience the Prestige Lexus of Middletown difference.

"Experience Amazing with the newest member of the Prestige Family of Fine Cars"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
452 lifetime reviews. Includes reviews of Lexus of Orange County from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 5, 2019

    This is my my 2nd vehicle I've purchased from Lexus of Orange County and once again they provided 10/10 service and John R and Stephen B were great to... work with and made the process go fast and smooth. I will definitely be returning back for my next purchase

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive feedback, we really appreciate it! We're happy to hear that John and Stephen went above and beyond to make your experience ...great. We look forward to seeing you again in the future!


    Worked with:
    John Roscino

    Product Specialist

    (4.9) 45 reviews

    Melissa Horan

    Product Specialist

    (5.0) 71 reviews

    Stephen Berkowitz

    Sales Manager

    (5.0) 7 reviews

  • 5.0 out of 5
    December 3, 2019

    Service done expeditiously!! Chris was a pleasure to deal with!!! I have no complaints!! My 10 year old Lexus RX runs like new!! Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us! We appreciate your positive feedback and we look forward to seeing you again in the near future.


    Worked with:
    Chris Nenning

    Service Advisor

    (4.8) 68 reviews

  • 5.0 out of 5
    November 26, 2019

    I recently purchased a pre-owned vehicle and the experience was great. The facility is grand and clean. Client advisor Melissa was extremely helpful.... Thanks you!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your positive experience with us. We appreciate your positive feedback and we look forward to seeing you again ...in the near future.


    Worked with:
    Melissa Horan

    Product Specialist

    (5.0) 71 reviews

  • 5.0 out of 5
    November 20, 2019

    Long story short with just the main course - bought a car at this dealership but needed an out of state registration FAST as I was going far on business.... Spoke to Steven and he said he would personally take care of it. He called and texted me on every step of his persistent effort with the DMV. Got my registration REALLY fast. Steven was professional, attentive and accommodating. Every dealer sells cars. The customer service is the critical difference. Steven amplifies this and is a catalyst to this dealers high customer service rating.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your positive experience with us! We appreciate your feedback and we look forward to seeing you again soon.


    Worked with:
    Stephen Berkowitz

    Sales Manager

    (5.0) 7 reviews

  • 4.0 out of 5
    November 19, 2019

    Everything was great just the process was long. She was a great experience and she take care of you. Also the people working at the Lexus are very nice

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great rating! We appreciate your feedback and we hope to see you again in the near future.


    Worked with:
    Melissa Horan

    Product Specialist

    (5.0) 71 reviews

  • 5.0 out of 5
    November 13, 2019

    I would like to thank Jason Cohen, Corey Hayes, and Stephen Berkowitz for helping me find truly a wonderful vehicle!!! I needed a car and they came to... my rescue. The process was speedy and professional. Melissa Horan and Govaia Larcher in Finance were amazing! From informing me about warranties for the future to helping me with my temporary registration. Thank you from the bottom of my heart guys!!! You put me in the perfect car for me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us! We appreciate your positive feedback and we hope to see you again in the near future.


    Worked with:
    Govaia Larcher

    Business Manager

    (5.0) 12 reviews

    Melissa Horan

    Product Specialist

    (5.0) 71 reviews

    Stephen Berkowitz

    Sales Manager

    (5.0) 7 reviews

  • 5.0 out of 5
    November 11, 2019

    This was my second visit to this dealership for maintenance and each time has bee phenomenal. The best service I have had at any dealership. I no longer... cringe at the fact that they have solutions to fix certain problems on my vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us. We are happy to hear about your five-star experience and we hope to see you again soon.


    Worked with:
    Chris Nenning

    Service Advisor

    (4.8) 68 reviews

    Ryan Dolan

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    November 11, 2019

    We loved leasing my NX300 from this dealer! The service and hospitality was top notch and everybody was warm and friendly. Would definitely recommend this... dealership to friends and family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five-star review! We appreciate your positive feedback and we hope to see you again in the near future.


    Worked with:
    Govaia Larcher

    Business Manager

    (5.0) 12 reviews

    Michael Fischetti

    Product Specialist

    (4.8) 6 reviews

  • 5.0 out of 5
    November 7, 2019

    Malik was wonderful in ensuring I received a car with all of my requirements. He always took my multiple calls, text messages, and frequent visits to the... dealership. My daughter absolutely loves her car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us! We are happy to hear about your positive car buying experience and we hope to see you again in the near fu...ture.


    Worked with:
    Govaia Larcher

    Business Manager

    (5.0) 12 reviews

  • 5.0 out of 5
    November 5, 2019

    I was very pleased with my experience at Middletown Lexus. I was beyond pleased with the assistance provided to me by Michael. Micheal who tread you very... friendly and make felt truth and comfortable. and also they are very friendly with you. Thank Prestige for courteous, professional staff. Thank you Govaia, Leida and Michael the whole staff was nice and professional it was appreciated.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Govaia Larcher

    Business Manager

    (5.0) 12 reviews

    Michael Fischetti

    Product Specialist

    (4.8) 6 reviews

    Leida Rodriguez

    Product Specialist

    NOT RATED

View More Reviews