[{"id":492040,"personPtyId":38773577,"firstName":"Melissa","lastName":"Horan","titleText":"Sales Consultant","shortBioText":"Hi! My name is Melissa. I am from Northern NJ. I started sales in the fall of 2017. I enjoy the countryside of Orange County NY. My family loves to apple pick in the various orchards in Orange County. I love to hike and visit historical places in the area. You'd be amazed of all the history that Orange County has to offer! I'm a dog lover! I have two labs, Bailey and Guinness. They join us on our hikes. Guinness loves to find any puddle and lay in it... I also love to cook when I have time. My five year old niece loves to cook with me. I am kid friendly! Lol I used to be a nanny for 14 years. Watching kids grow and become their own person was very rewarding to me. I always have toys in my desk to help entertain them so it makes your car buying experience less of a hassle.","emailTxt":"mhoran@driveprestige.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":64,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/871e37f2a196.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":535794,"personPtyId":53619804,"firstName":"John","lastName":"Roscino","titleText":"Sales & Finance Consultant","shortBioText":"Hi i\u001am John I\u001ave been in auto industry for 25 years mostly handling finance and sales","emailTxt":"jroscino@driveprestige.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/4daa6d9d1064.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"730944000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":498311,"firstName":"Aracelis","lastName":"Mendez","titleText":"Service Receptionist","emailTxt":"amendez@driveprestige.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/8b604edcd399.jpg","drDealerId":113925,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":535795,"firstName":"Chris","lastName":"Nenning","titleText":"Service Advisor","emailTxt":"cnenning@driveprestige.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/e3cdd33a5032.jpg","drDealerId":113925,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":498301,"personPtyId":53144116,"firstName":"Coryn","lastName":"Gowans","titleText":"Consultant","emailTxt":"cgowans@driveprestige.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/4b1dc39ff0a9.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":498303,"personPtyId":39941691,"firstName":"Rebecca","lastName":"Cohen","titleText":"Motor Vehicle Clerk","emailTxt":"rcohen@driveprestige.com","combinedEmpAvgRatingNbr":3.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/08a402f6a2f0.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":608166,"firstName":"Michael","lastName":"Fischetti","titleText":"Sales Consultant","emailTxt":"mfischetti@driveprestige.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/e111ee8c36c8.jpg","drDealerId":113925,"dealerEmpStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":498313,"personPtyId":39887304,"firstName":"Robert","lastName":"Stillman","titleText":"Parts Manager","emailTxt":"rstillman@driveprestige.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/113925/employees/b6a9392cb7a6.jpg","drDealerId":113925,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":521294,"personPtyId":43013317,"firstName":"DJ","lastName":"Buckley","titleText":"Marketing Coordinator","emailTxt":"dbuckley@driveprestige.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113925,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Lexus of Orange County

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 AM

Lexus of Orange County Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 AM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2018

We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see h

...

ow we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Come in to test drive a new or pre-owned vehicle, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come experience the Prestige Lexus of Middletown difference.

"Experience Amazing with the newest member of the Prestige Family of Fine Cars"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
427 lifetime reviews. Includes reviews of Lexus of Orange County from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 10, 2019

    A no pressure sales experience, combined with a competent and knowledgeable sales person, plus competitive pricing.equaled a very positive buying experience.... All commitments were honored without hedging.

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We are glad to hear that you had such a wonderful experience while visiting us. We hope to see you again soon!

  • 5.0 out of 5
    October 7, 2019

    The staff were very friendly, courteous and professional. They took the time to explain the necessary services needed on my vehicle in a way that I would... understand.

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We are glad to hear that you had such a wonderful experience while visiting us. We hope to see you again soon!


    Worked with:
    Chris Nenning

    Service Advisor

    (4.7) 62 reviews

  • 5.0 out of 5
    October 4, 2019

    Everyone was friendly, and pleasant to deal with. The service area allowed me to get some work done while waiting for my car. I almost forgot where... I was. Great experience

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you agai...n!


    Worked with:
    Chris Nenning

    Service Advisor

    (4.7) 62 reviews

    Coryn Gowans

    Consultant

    (4.6) 16 reviews

  • 5.0 out of 5
    October 4, 2019

    Excellent friendly Sales Team and Customer Service. Knowledgeable and informative team related to the Nexus vehicles. Very nice show room and friendly... attentive diligent staff.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you agai...n!

  • 5.0 out of 5
    October 4, 2019

    In general, I had a very pleasant car buying experience. Melissa, John and Michael did their best to move the purchase along efficiently and professionally.

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you agai...n!


    Worked with:
    Melissa Horan

    Sales Consultant

    (5.0) 64 reviews

    John Roscino

    Sales & Finance Consultant

    (4.9) 37 reviews

    Michael Fischetti

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 3, 2019

    The minute I walked in I was greeted by the most wonderful staff and made me feel at home. My buying process was stress free and I would recommend anyone... to visit them so they can witness and feel the same way I did. Thanks to Prestige Lexus of middletown and all the staff that took care of me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you agai...n!


    Worked with:
    Melissa Horan

    Sales Consultant

    (5.0) 64 reviews

    John Roscino

    Sales & Finance Consultant

    (4.9) 37 reviews

    Chris Nenning

    Service Advisor

    (4.7) 62 reviews

    Coryn Gowans

    Consultant

    (4.6) 16 reviews

    Rebecca Cohen

    Motor Vehicle Clerk

    (3.9) 8 reviews

    Michael Fischetti

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 3, 2019

    My service advisor Ryan was extremely accommodating and made my service appointment effortless. Ryan made my car his number one priority and had an answer... to all my questions. I was in a loaner and back on the road in minutes, and when my vehicle was ready they went above and beyond to work with my schedule. Well worth the hour drive for the service. 10 of 10.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you agai...n!

  • 5.0 out of 5
    October 2, 2019

    We arrived at the dealership not knowing anybody and John, a veteran, introduced himself. From then on my wife, who is a vet, and I were very impressed... and happy that we had chosen Prestige of Middletown. John made it simple and we are happily driving a 20019 Lexus and have most of our questions answered. We would highly recommend John and Prestige. David Brinkerhoff

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you agai...n!


    Worked with:
    John Roscino

    Sales & Finance Consultant

    (4.9) 37 reviews

  • 3.0 out of 5
    September 20, 2019

    The advertised internet price was 'incorrect' according to the general manager and the customer should feel 'lucky' that the price is being honored. There's... better ways to do business and guarantee future business.

    2.0 out of 5
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    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mr Payne for your feedback. We do appreciate your business and are sorry to hear that you were not completely satisfied. As you are aware ...there was a typographical error and we were advertising the price for lower than what we owned the vehicle for, even though it was a vehicle that we just acquired days earlier. With that being said we did keep our word and agree to sell it to you for that price. I assure you there was no intention of making you feel less than valued. We were simply explaining why we could not negotiate further when you kept asking us to. We hope that you have many years of enjoyment with your new vehicle. Thank you again for your business, and thank you again for your service to the country.


    Worked with:
    Michael Fischetti

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 18, 2019

    One thing I can always be assured of is that my experience at Prestige Lexus is phenomenal. The consistent friendly and professional atmosphere and attitude... can be found all over the dealership. Thank you again for an easy visit!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you agai...n!


    Worked with:
    Aracelis Mendez

    Service Receptionist

    (4.9) 20 reviews

    Chris Nenning

    Service Advisor

    (4.7) 62 reviews

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