MINI OF CLEVELAND

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 13, 2018

    Made an appointment to test drive a low mileage used car. Arrived at the dealership, found the car and met the sketchy dealer whom I'd spoken to on the... phone. Went to test drive the car only to find out that the low fuel warning light was on. The car was literally running on fumes and I had to stop and put a gallon of gas in it...AFTER MAKING AN APPOINTMENT AND TALKING TO THE DEALER OVER AN HOUR BEFORE I ARRIVED! Car was fine, I've never run a car dealership but it might be a good idea to remove all of the paperwork from the glove box that has the previous owners name and address all over it. Unkempt sales guy thinks it's OK to cuss in casual conversation and can't wait to tell you all of the negative things about the other two car models you are considering. 1976 called buddy, they want their shady used car Salesman back!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2017

    We had a fantastic experience at this Mini Cooper dealership. Super sales team *** #ryanmoore ^^^extremely helpful finding the exact car we wanted. Pricing... was on the level and very reasonable. If you are looking for a fabulously HIP car^^^this is the dealership to visit.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 11, 2018

    JoshLauderback was courteous and highly professional. He's very knowledgeable and explained everything well. He handled the paperwork quickly and got... me on the road the same day. I heartily recommend him!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 5, 2017

    I am so proud and happy to now be part of the MINI family. Many thanks to Chris Giermann as he was terrific and throughout my test driving and decision... making process. He's very informative and helpful.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are proud to have you as part of the MINI OF CLEVELAND Family. Thank you for your kind review, we appreciate it.

  • 5.0 out of 5
    November 21, 2017

    I had been driving Saabs for over 30 years-and since they don't make them anymore and I needed a new car, I decided that Mini was going to be my next car... due to it's unique look and attitude. I stopped in, and Ryan showed me around, took a test drive, and we made a great deal!! --Thanks Ryan

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mini of Cleveland appreciates your business and we look forwarded to seeing you for any of your service needs.

  • 5.0 out of 5
    March 16, 2017

    Emily was my salesperson and she was great! Not high pressure and easy to speak with. Everyone at this dealership made my first Mini purchase easy and... delightful!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words. The whole team looks forward to seeing you for service.

  • 5.0 out of 5
    March 11, 2017

    Saw the Mini we wanted online and Emily responded right away. Great communications and very easy to work with! Tom in finance processing was also very... easy to work with and knows his stuff.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and the kind review. Enjoy your Mini! Chris Lombardo, General Manager

  • 5.0 out of 5
    March 10, 2017

    My husband and I sent in a request for info and we were fortunate enough to have Emily call us back. We made an appointment for that day and drove off... the lot with our new '17 Mini Cooper convertible that evening!! She was knowledgeable, fun and easy to work with, and full of spunk! She kept what is by nature a lengthy process both entertaining and exciting. Even though it was a busy day - lots of shoppers showing up from the auto show - we felt the benefit of her full attention. She made our buying process feel special and made sure we were well taken care of the whole time. If you're looking for a pressure-free shopping experience with someone who both knows her stuff and cares about her customers, then Emily's your girl!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are happy that Emily could make your shopping experience easy and enjoyable. Thank you for your kind review. We appreciate your business. Chris Lom...bardo, General Manager

  • 5.0 out of 5
    March 9, 2017

    Had a wonderful and smooth experience finding and customizing my 2017 Countyman. Emily was fantastic to work with, very accommodating and easy to talk... to. I highly recommend this Mini dealership. The General manager Chris, the Finance Manager Tom, and Emily who facilitated the sale were great!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Leigh, we are so pleased that you enjoyed your experience and appreciate your kind review. Enjoy your 2017 Countryman! Thank you for your business. Ch...ris Lombardo, General Manager