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I swapped my car.
I swapped my car..so that process was very smooth...but I received a car that needed bearings....there was a very loud noise coming from the new car!!! Why would you give someone a car that needed repairs right away!???? I like the car but I hope I have no more issues for quite a while!!!
Love the easy process no complaints about it, customer
Love the easy process no complaints about it, customer service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car.
Wasn’t sure about process but everything went smoothly.
Wasn’t sure about process but everything went smoothly. Car is great and was reasonably priced. Much easier than visiting multiple dealerships if you know exactly what you want
A bit disappointed with the service.
A bit disappointed with the service. My pick up date kept getting pushed back 3x
The price was great on both ends of the transaction.
The price was great on both ends of the transaction. Most of the process went quite well. There were a couple of hiccups in the paperwork that delayed getting the car. In the end the car came as promised. I love the security of the 100 day warranty.
Was happy with the delivery process and the selection.
Was happy with the delivery process and the selection. Disappointed that the car I purchased had damage that wasn’t disclosed on the website and they wouldn’t work with me to get it repaired. Instead, the only option provided was to deal with all of the hassle of returning or exchanging it
Thank you for taking the time to reach out regarding your recent Carvana experience. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In order to be as transparent as possible, we list the original window sticker and provide a 360-degree tour of the vehicle. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee because we would never want a customer to keep a vehicle they do not love. We are very sorry for letting you down and appreciate any and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assist.
Vehicle was listed with 2 sets of keys.
Vehicle was listed with 2 sets of keys. Dealership forgot to include the vehicle’s floor mats and second key fob. It was like pulling teeth to get Carvana to get these items to me. The replacement mats are generic and don’t fit the car very well. Interior of vehicle was gross, there was stains on the carpeting and spilled coffee or something ground into the cup holder in the back seat. Super disappointing.
It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. Thank you for your feedback.
website very user friendly.
website very user friendly..thought down payment on most vehicles were pretty excessive but found one affordable and the financing process was pretty straight forward (especially when i am rebuilding my credit ) had my vehicle delivered by very professional and friendly carvana staff...i thought the text messaging was /is very helpful keeping me updated in the process...thank you
Really bad experience.
Really bad experience. I would never buy another car here. As awful as the car buying process is at a dealership, the Carvana experience is worse. It's just stretched from a typical 2-3 hour car buying misery into a 6 week long misery. It sounded like a great idea at the time but their communication systems and processes are a mess. After all the time it took, they delivered a $70,000 Porsche 911 with front tires that are 11 years old and back tires that dont fit the rim. They sent me to their approved tire company for an opinion; who said the tires are dangerous and should be replaced. They still refused. This company is a disorganized mess. Will never buy a car here again. Its no wonder they are failing as a business.
Thank you for your honest feedback. It saddens us to hear that you encountered some roadblocks during the purchase/delivery process which created a less than exceptional experience. At Carvana, we recognize that everyone’s situation is different and apologize if our purchase/delivery process lacked timeliness and clear communication. Our goal is to use your feedback to continue to improve our purchase/delivery process. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle.
Lack of Signage made "Dealership" hard to find.
Lack of Signage made "Dealership" hard to find. Staff was professional & helpful. Layout (old car dealership) was sparce & empty - not very confidence building.