Car Factory Direct is far from your typical sort of car dealership. At Car Factory Direct, our job is to make buying a c
ar affordable and easy. You can take care of the entire car buying process right online, and when you buy from us, you will know that you got a good price. All of our vehicles are priced at wholesale prices. There are no negotiations necessary because the sticker on the window is already the best price. We price these vehicles to move, and if they don't move within 30 days, then we send them off to auction. So if you see something that you like, then you had better act fast.
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The service is the worst, we bought a 2016 Mercedes Benz , this car has transmission leaks , old filters bad windshield wipers, after driving 300 miles... the dash board light up light it was a Christmas tree. I brought it back to the store to get repaired . The response was the warranty doesn’t cover the hoses do to wear. Lol by who was my question . This place is a junk yard , although they the wash and shine the cars . But they sell junk . And treatment towards the customer is ridicules . I had to go to DMV to get results for a car we spent 30k on.
Jessie, Our sincerest apologies for the issues with the vehicle. We did fix the leaky transmission lines and the windshield wipers and addressed the i...ssues at hand. A vehicle can sometimes malfunction and we are truly sorry. We thank you for your purchase and hope we can be of service in the future.
I recently purchased a unbelievably clean Mercedes Gl450 from the car factory. Our salesman Greg made our experience very pleasurable with no pressure... to purchase just helpful information on making a decision. The management team was very professional and courteous. Would highly recommend this dealership. Thank you guys,
I said I didn't want to spend too much, and Gregg helped me get a great car for less than $6500! I'll definitely go there again!
I Bought my Mercedes convertible here, and I would like to share my experiences for those who would consider buying vehicle in the future. To simply describe... the reason for one star rating: It is since this place is UNRELIABLE and DISHONEST, and here are the stories that leads up to this conclusion. The Pre-purchase experience was actually smooth and costumer friendly. And after negotiating the pricing of the car, the sales representative Ron has made a guarantee on minor repairs as a part of their service, and hence then I decided to purchase the vehicle right away. BUT following this, the after sales experiences turned to be a nightmare - 1. The center consul of the car was been promised to be replaced and repaired, and was first given the estimate waiting time(to be fixed) one to two weeks (was said before the purchase). And One week after buying the car according to he salesman Ron, that estimated time was never guaranteed, and turns out we waited two entire month to do a minor part replacement. 2. During the test drive process, there was noise coming out from the mechanical parts, and for whichever parts that are causing the noise, the salesman and manager said that it would be checked and take care of, and eventually when the mechanical parts (some loose screws within door panel) was fixed(two month after purchase), I was been told by the car repair shop to be responsible for the fees for repair (150$). And when given this information to Ron the salesman, he said that this is a used car therefore any parts could go wrong at any time and said the car does not have warranty so they are not going to cover it, leading me no other choices but to pay for the bills which was charged without my permission. ADVICE: if you do see a great priced vehicle that you really like, you should fully consider the services that they promise to perform and if possible to ask a written consent from the company.
After finding a vehicle listed online, I sent in a reuqest for a call back and more information. Immediately got a response saying someone would be in... touch the next business day. Well, 3 days went by, I finally received another email which looked to be automated asking me if I was still in the market and how was my experience...Experience? I sent another reply to the rep that was listed on the email, finally getting a response almost a week and half later saying that someone just left a deposit?? It was available over a week ago but there horrible customer service cost me the vehicle. You would think this day and age when someone sends a request they would atleast get back to you...
If you are looking for a dealer that doesn’t pressure you or forces you to decide this is the place. Our salesman Ron is amazing! No pressure, very knowledgeable,... friendly and no pressure. Ray the Manager is a very low key manager who wants the customer to be happy with everything to do with the car buying process. I would definitely recommend this dealer to anyone looking for a car.
Hey Andy, We appreciate the kind words. We are very glad to hear your experience here at Car Factory Direct was amazing. Enjoy your new vehicle.
Ellis Reyes and Karl Belamour were absolutely amazing with helping me find a vehicle personally suited to my needs, the buying process was incredibly smooth... and streamlined, and the facility was top-notch. I'm definitely going to be recommending car factory direct to any of my friends or family looking for a dealership where they can really trust the employees to have the customers best interests at heart.
Hey Eric, we appreciate the kind words and we are thrilled to hear that your experience here was amazing. Thank you for your recommendations and thank... you for your business.
Very attentive service. We felt welcomed and are now satisfied with the service that was provided. We appreciate that the dealership spoke Spanish and... were able to provide help in our language.
Hello Ines, we are glad that you had a good experience here at Car Factory Direct. Congratulations on your new GMC and thank you for your business.
Very professional excellent selection the best pricing was able to drive car home the same day.Well worth the drive over 2 hours away but will drive it... again when my wife needs a car.
Hello Mr. Cowan, we appreciate you coming from far and choosing Car Factory Direct. We hope to see you and your wife again. Thank you for your busines...s.
My experience here was excellent. The service was quick and efficient. My sales rep Ellis was knowledgeable and did an excellent job walking myself and... my girlfriend through the process. I highly recommend their team. Great job by all!!!!
Hello Alan, we appreciate the kind words and we are glad that you had an excellent experience. Enjoy your new lincoln and thank you for your business.