Reviews

4.0 out of 5 4.0
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 6, 2018

    Our salesman was very friendly and helpful. We had a great experience at Gilroy GMC.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gilroy Buick GMC. If you ever need anything else ...from us, please feel free to give us a call or stop by. Have an awesome day!

  • 4.0 out of 5
    October 22, 2018

    Went to have smog and VIN verification on purchased vehicle. Took 4+ hours to complete these tasks and not sure if VIN verification was completed

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, thank you; we appreciate your feedback. If you have any questions or concerns about your recent visit, please give us a call. We're alw...ays happy to help!

  • October 12, 2017

    First time leasing process was smooth and understandable. Great customer service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for choosing us to lease your vehicle, Diana! If you have any further questions, please give us a call. We're always happy to help!

  • 1.0 out of 5
    September 10, 2018

    I drove from Watsonville on Friday to test drive a used GMC Arcadia and the SUV was not even on the Lot! The person that was going to show it to me... was not even ready for me I had to wait 25 min before a so called manager can help me, but didn't , he was interrupted by his staff 4 times while he was trying to help me! That's so RUDE and un profectional! I will NEVER RECOMMENT THIS DEALERSHIP!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 23, 2018

    Went in without a down payment they worked with me and overall was only there for short amountnof time. I Would buy another car here soon.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop b...y. Have an awesome day!

  • 1.0 out of 5
    April 13, 2018

    I called about a car being advertised, spoke to Jessica. She promised to call me in 5 to 10 minutes with pricing; 2 days later no response. Called back... next day, was told she would call; no response. Called back next day, spoke to internet manager, said she would call; no response. Called today and asked for General Manager, said they would call me shortly; 10 hours later, no response! Do they want to sell cars???? Worst customer service ever!!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (408) 600-2489 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    February 23, 2018

    Took my car in for it's first oil change and have the car coated. There services excellent. They were so nice and went beyond there customer service. Dallas... was fantastic & his service guy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gloria, we're so glad that Dallas and the team were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's... anything more we can do for you!

  • 5.0 out of 5
    January 10, 2018

    Fast and efficient deal. Knew what I wanted and what I wanted to pay. Deal could not have gone smoother.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2017

    Dallas. Is. The. MAN! Got my oil changed a whole day early! Dropped it off for "early bird" a little early (appointment was the next day at 11.) Dallas... got my car back to me in just over an hour!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Eli, we are very happy to have provided you with such a positive experience! It's great to hear that Dallas provided you such quick and efficient s...ervice. We're looking forward to your next visit with us!

  • 5.0 out of 5
    September 4, 2017

    the facility needs a major upgrade. bob rocks...and Dallas the service dept. Customer service one of the best

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving your honest feedback, Jose. We're very pleased to hear that you find our customer service to be the best! If you have any further q...uestions or concerns, please don't hesitate to reach out.

View More Reviews