Mercedes-Benz of West Houston

3.8 out of 5 3.8
Rectangle 48
Sales 8:00 AM - 7:30 PM
Service 7:30 AM - 7:00 PM

Mercedes-Benz of West Houston Hours

Sales

Monday

8:00 AM - 7:30 PM

Tuesday

8:00 AM - 7:30 PM

Wednesday

8:00 AM - 7:30 PM

Thursday

8:00 AM - 7:30 PM

Friday

8:00 AM - 7:30 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

Mercedes-Benz is driven by their quest to be the best. This goal may be simple, but achieving it is anything but. And ye

...

t, year after year, they have lived up to that promise. In fact, it sounds a lot like Sewell's commitment. For 106 years, we too have been driven by an obsessive desire to be the best. It's a match made in heaven. Located at the corner of I-10 and Highway 6, our new facility comes with all the elegance you expect from a world-class Mercedes-Benz dealership and the superb customer care that only Sewell can provide. In addition to our 18-vehicle showroom and indoor display area, we are proud to offer an AMG Performance Center.

"Obsessed with service since 1911."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 6, 2020

    rs ago Do not believe what you see on their website .they priced a car at $50 991 I spoke to Mathew at 9am in the morning regarding the car and asked... so many questions .He was to send me pictures and we would take it from there .Mind you that price was on their page and cars.com as well .Matthew told me the car is priced low due to it being on special and current pandemic which is true cars are being lowered price .to my surprise 10 minutes later he said his manager Ian told him the car is now $60 991 that’s is $10000 difference .I sent him proof that on your page it’s still $50 991 and why would I buy at high price when your page has a different price he said it was a mistake they input the prices manually and error .My response to him was ok but why is the $50 991 still on both websites and if it’s an error why have thy price been advertised for 2 days and no changes made ?If I am buying the car today why would I not buy with the price listed ?That is false advertising and should honor the price every customer is viewing .The manger gave me a call and still insisted in me Paying $60 991 and not look at the pricing I am seeing on the website but buy with the word of mouth price he is saying is actual price .False advertising and the manager Ian would not even agree to them being wrong and accepting why they have not changed to the new price if that’s true .be careful when buying make sure the price you see is the actual price they will sell you the car for .no transparency at all .

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your frustrations with us, Anne. We value all feedback at Sewell, and your satisfaction is our highest priority. I would welcome... the opportunity to discuss this experience with you and gain additional feedback. It is feedback like yours that allows us the opportunity to improve our operations. At your convenience, please call me at 281-492-5744 or email me at lmahoney@sewell.com. Thank you again, and I look forward to speaking with you. Sincerely, Luke Mahoney General Sales Manager Mercedes-Benz of West Houston

  • 1.0 out of 5
    November 6, 2019

    My current lease was ending and I needed to downgrade. I was interested in the GLC but had to get a GLA due to what I could afford. It was a long long... process of stopping in, looking, considering a completely different brand all together, etc. So finally after many many text messages of going back and forth and also giving up all together in Mercedes, they offered a deal that was great. I leased a GLA 2019 with over 5K miles on it for $330/mo, $1000 down, and 12K miles yr. I was very busy right at the time this offer came to me. My work schedule did not allow me to make it there during business hours. I had seen a GLA in person but not this particular one. I could've come on Saturday and calmly signed everything but the salesman (Alex) sent me multiple texts asking when can I come in, I need to get this submitted, etc. Put A LOT of pressure on me. So I stopped in before work and had a very limited amount of time. As I was signing everything I stated, "I don't even know what I'm signing" and Alex said, "don't worry, your brother read everything." When I confirmed, that was not the case. My brother thought I had already read everything so he just signed where he was told to. Then I was taken to see my car. At first glance it was cute. But as I drove to work, the interior color pattern bothered me a lot. I messaged the salesman about 10 minutes after driving off and explained that I am not liking the interior and I would like to see the black one they had. He told me over and over it's a done deal, you cannot switch, something about a certificate already being processed and how it's VIN specific, cannot switch no matter what, it's not possible. So I asked to speak with the manager (Ian). He actually told me I could switch but the catch is I would be paying $60 more monthly for the car I was asking for. HERE'S THE CATCH....the car has less miles, exactly the same options as the one I had AND is listed at a cheaper price!!! Less miles, same options, cheaper total price yet I'll have to more each month for it. Does that make sense to any of you?? Sounds like a bunch of b.s. to me. So basically, if you want to deal with an bunch of b.s. and back and forth b.s. about the numbers...GO TO SEWELL MERCEDES of West Houston. So the salesman lied about the contract being read. He lied about the option to switch cars. The manager, Ian, actually said you have 5 days. I called the day I signed the lease. I do not trust anyone at that location now and this is my first time dealing with Sewell. Unfortunately they have ruined the reputation of the brand for me.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Mrs. Jennifer, Thank you for taking the time to make us aware of your experience. I would appreciate the opportunity to speak with you about your veh...icle purchase, please call me at 281-492-5800 or email me at lbaker@sewell.com. Thank you again, and I look forward to speaking with you. Sincerely, Lance Baker General Manager Mercedes-Benz of West Houston

  • 1.0 out of 5
    October 11, 2019

    I was about to buy AMG GT for over 100K After 2 weeks of negotiation, Lauren send me proposal I agreed on. She txt me 1 h later, that they sold car in... mean time. Then never pick up call or call me back. Seems like they do not know what they doing there. They should not represent Mercedes name. Very poor customer service. Do not waist your time.

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with me regarding your concerns. I appreciate the valuable feedback that you provided. It is fe...edback like yours that allows us the opportunity to improve our operations. Please contact me directly if I may be of assistance in the future. Sincerely, Scott Hays Sales Manager Mercedes-Benz of West Houston

  • 5.0 out of 5
    May 9, 2019

    Richard Martinez was my service concierge and he was awesome. My car was towed improperly and my car wouldn’t move. I was here from Dallas and needed transportation... and most importantly my car fixed. He got my car checked in, got me a loaner and i was on my way. My car was ready the next day and I couldn’t be happier!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Mscavalier. We will pass along the positive feedback to Richard Martinez and the team at Mercedes-Benz of West ...Houston. Thank you for choosing Sewell, we look forward to serving you again.

  • 5.0 out of 5
    April 10, 2019

    We are delighted to write this five stars reviews about the gentleman name Patrick he’s awesome and very professional we are happy for the service they... provided us

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the compliment, Mr. Turki! We will pass the kudos along to Patrick Knight and the rest of the team at Mercedes-Benz of West Houston. Tha...nk you for choosing Sewell, we look forward to serving you again.

  • 5.0 out of 5
    February 26, 2019

    This is truly a fantastic dealership to do business with. Moriah Pratt was our saleslady and she was just wonderful. Moriah Pratt was very pleasant, professional... and a great person to deal with. She made our car buying experience a very pleasant one. If anyone is in the market for a vehicle they should visit this dealership.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Mr. Perez. We are glad you had a good experience with Moriah Pratt and the team at Mercedes-Benz of West Houston. We hope you enjoy your ne...w vehicle, and we look forward to serving you again.

  • 5.0 out of 5
    February 10, 2019

    Paul was polite and courteous. He did his best to negotiate a deal on my behalf despite my tight teacher budget. Even though it didn’t work out, I really... appreciate Paul’s efforts as many other dealerships weren’t as helpful nor gracious with their time.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Longhorn Fan, Thank you very much for the great feedback. We appreciate you taking the time to share your experience, and we hope to see you agai...n soon.

  • 5.0 out of 5
    October 5, 2018

    I went here to buy a car after work. Not only I found the car that i like. It was in great condition at the best price I found. The dealership made sure... that my car was perfect cause I have an for the smallest detail. But none of this wouldn’t be possible if it wasn’t for my salesman Pierre Russell. He went to extremes to make my experience the best. I would by the next 10 cars from him and I will recommen to anybody

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Mr. Pickens. We are glad you had a good experience with Pierre Russell. We hope you enjoy your new vehicle, and we look forward to serving ...you again.

  • 5.0 out of 5
    June 2, 2018

    We were shopping for a new vehicle and our sales guy "Shawn Mays" was a great person to work with. He was very knowledgeable and professional. The overall... experience was very enjoyable even though we didn't end up buying a car. I know I will be going back there again when I want a Mercedes.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Moe. We will pass along the positive feedback to Shawn Mays and the team at Mercedes-Benz of West Houston. Than...k you for choosing Sewell, we look forward to serving you again.

  • 5.0 out of 5
    May 31, 2018

    I recently purchased a 2017 C 300 MB at your dealership and instead of being an stressful experience,i can say it was fun,the whole process was easy and... quick even though it was a saturday,customer service and attention were outstanding, thank you for your awesome professionalism.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Mr. Manzano. We will pass along the positive feedback to the team at Mercedes-Benz of West Houston. Thank you f...or choosing Sewell. We look forward to serving you again.

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