Mercedes-Benz of West Houston

Rectangle 48
Sales 8:00 AM - 7:30 PM
Service 7:30 AM - 7:00 PM

Mercedes-Benz of West Houston Hours

Sales

Monday

8:00 AM - 7:30 PM

Tuesday

8:00 AM - 7:30 PM

Wednesday

8:00 AM - 7:30 PM

Thursday

8:00 AM - 7:30 PM

Friday

8:00 AM - 7:30 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

Mercedes-Benz is driven by their quest to be the best. This goal may be simple, but achieving it is anything but. And ye

...

t, year after year, they have lived up to that promise. In fact, it sounds a lot like Sewell's commitment. For 106 years, we too have been driven by an obsessive desire to be the best. It's a match made in heaven. Located at the corner of I-10 and Highway 6, our new facility comes with all the elegance you expect from a world-class Mercedes-Benz dealership and the superb customer care that only Sewell can provide. In addition to our 18-vehicle showroom and indoor display area, we are proud to offer an AMG Performance Center.

"Obsessed with service since 1911."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.0 out of 5 4.0
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 5, 2018

    I went here to buy a car after work. Not only I found the car that i like. It was in great condition at the best price I found. The dealership made sure... that my car was perfect cause I have an for the smallest detail. But none of this wouldn’t be possible if it wasn’t for my salesman Pierre Russell. He went to extremes to make my experience the best. I would by the next 10 cars from him and I will recommen to anybody

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Mr. Pickens. We are glad you had a good experience with Pierre Russell. We hope you enjoy your new vehicle, and we look forward to serving ...you again.

  • 5.0 out of 5
    June 2, 2018

    We were shopping for a new vehicle and our sales guy "Shawn Mays" was a great person to work with. He was very knowledgeable and professional.... The overall experience was very enjoyable even though we didn't end up buying a car. I know I will be going back there again when I want a Mercedes.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Moe. We will pass along the positive feedback to Shawn Mays and the team at Mercedes-Benz of West Houston. Than...k you for choosing Sewell, we look forward to serving you again.

  • 5.0 out of 5
    May 31, 2018

    I recently purchased a 2017 C 300 MB at your dealership and instead of being an stressful experience,i can say it was fun,the whole process was easy and... quick even though it was a saturday,customer service and attention were outstanding, thank you for your awesome professionalism.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Mr. Manzano. We will pass along the positive feedback to the team at Mercedes-Benz of West Houston. Thank you f...or choosing Sewell. We look forward to serving you again.

  • 5.0 out of 5
    May 30, 2018

    I had a great experience and the attention provided by the sales associate Brenton was excellent! It was pleasurable experience, informative and best... of all, someone listened to my needs and sold me what I wanted. I recommend to all my friends.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, NJ. We are glad you had a good experience with Brenton Finan. We hope you enjoy your new vehicle, and we look forward to serving you again.

  • 5.0 out of 5
    May 30, 2018

    We recently purchased a car and we are very pleased. Our sales representative, Moriah Pratt, was exceptional. She was very knowledgeable, pleasant and... helpful. She kept us abreast of everything throughout the process which put our minds at ease.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Ms. Palmer. We are glad you had a good experience working with Moriah Pratt. We hope you enjoy your new vehicle, and we look forward to ser...ving you again.

  • 1.0 out of 5
    May 20, 2018

    The 2011 blue BMW X5, Stk#5018184 (VIN-5UXZV4C59BL416927) is not in stock but is still advertised for sale today, May 23rd. I was told via email that... it was sold several weeks ago. My original inquiry regarding the BMW's availability was responded to on April 23, 2018. Here is the response that I received: "Thank you once again for contacting us about an BMW X5. I wanted to check in and let you know I'm looking forward to assisting in any way I can. Unfortunately that X5 has sold. I do have this one available. https://www.sewell.com/VehicleSearchResults?stockOrVIN=5014986A Let me know what you think. I and everyone at Mercedes Benz of West Houston are ready to go the extra mile for you. Just let me know how I can help. Best Regards, Shawn Jiwani " Since the same BMW was still listed on Cars.com on May 16th, I emailed a request for test drive. I thought it wasn't there but wanted to find out how they would respond. I received this response on May 17th. "Thank you once again for contacting us about an BMW X5. I wanted to check in and let you know I'm looking forward to assisting in any way I can. I know you have many choices on where to buy your next vehicle, but there are a few things that set Mercedes Benz of West Houston apart. Should you choose to let me help you, here are a few benefits you will enjoy: Complimentary Roadside Assistance Available pick-up and delivery to your home or office for all services Family tradition of award winning service for over 100 years Complimentary, on demand car wash the entire time you own your vehicle provided by any of our 17 locations (in Houston, Dallas, Fort Worth, Plano, Grapevine, and San Antonio). I and everyone at Mercedes Benz of West Houston are ready to go the extra mile for you. Just let me know how I can help." Best Regards, Aaron Sheng" Obviously Aaron Sheng knew that I had contacted them before about this car. He did not acknowledge my test drive request or even mention the car that I inquired about had been sold almost a month ago. Continuing to advertise this car for sale is dishonest and unethical. Anyone who has had the same experience should write a review here and anywhere else that M-B West advertises. It should also be reported the Better Business Bureau and the Attorney General of Texas. Mercedes-Benz West Houston continues to list this sold vehicle on this website thought it was sold a month ago. Even if there is month delay (doubtful )in having the ad removed, why the evasive, dishonest response from Mr. Sheng? This question is rhetorical; so, no canned "this is an unfortunate, isolated incident" response, please. The reasons are obvious.

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Mrs. Paige, Thank you for reaching out to us. It is always our intention to serve our customers to the best of our abilities and I sincerely ap...ologize that we fell short during your recent experience. I would appreciate the opportunity to speak with you. At your convenience, please respond to my e-mail or call me directly at (281) 492-5849. Thank you again, and I look forward to hearing from you. Sincerely, Scott Hays Sales Director

  • 5.0 out of 5
    May 12, 2018

    Although we did not end up buying a car from this dealership, Shawn Mays and Mitch Loftis provided exceptional customer service. We went there to test... drive a 2014 E350, but after driving it and really liking it, the car fax showed that the car had a minor damage that was NOT related to an accident. Although the car was reasonably priced, I just hesitated to buy this particular car as I had concerns about it's resale value. Shawn then spent hours with us test driving other E350s, but we could not find one that is within our budget so we did not buy a car here. The reason I'm writing the review is because I was really impressed by the customer care Shawn provided us. He was never pushy and always had a positive attitude despite the fact that we did not buy the car. Next time I want to buy a MB, I will be looking for Shawn, he is highly recommended.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dear Mr. Rabadi, Thank you very much for the great feedback. We will pass the kudos along to Shawn Mays and Mitch Loftis. We appreciate you taking the... time to share your experience.

  • 5.0 out of 5
    January 20, 2018

    Dylan Cosper was awesome! He was professional, courteous and a very attentive. The service we received was not the reason we did not make the purchase.... The numbers just didn't line up for us. I know where to go when we're in the market again.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Ms. Coverson. We will pass along the positive feedback to Dylan Cosper and the Mercedes-Benz of West Houston te...am. Thank you for choosing Sewell.

  • 1.0 out of 5
    November 18, 2017

    Left my car at 9AM. Not ready until 4:30, just in time for Houston rush hour. Had to harrange service people to get car by then. But to make matters even... worse, ALL the settings from my radio, temperature to the steering wheel were changed! I was furious. Will never return.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Dear Monty, Thank you for sharing your frustrations with us, and I sincerely apologize that you did not receive the service we are dedicated to provid...ing. I appreciated the opportunity to speak with Ms. Jones, and should I be able to be of further assistance please do not hesitate to reach out to me directly to discuss your experience at (281)492-5865 or at dulak@sewell.com. Thank you again. Sincerely, Darrell Sulak, Service Director

  • 5.0 out of 5
    September 13, 2017

    Ian was wonderful!!! The dealership is determined that customers are satisfied with their experience from start to finish! We've never been treated better!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Janie. We will pass your kind words along to Ian and the Mercedes-Benz of West Houston team. Thank you for being a Sewell customer.

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