Lithia Chrysler Dodge Jeep Ram of Portland

I have purchased to vehicles from this dealership and I wish I would have never have done so. With my second vehicle, it blew the engine, piston out the side of the block on March 6, 2023. Once I realized I was covered under the purchased warranty, I got it to them April 2nd, 2023. In that time, its November 28th 2023 now, the communication between them and I has been extremely lacking. The excuses for the lack of repair has been back ordered parts to the UAW strike. Now, they won't even return my calls, emails or texts. And all I am looking for is an update on the repair/inventory status. I do not recommend this dealership for anything, at all. Highly unprofessional.

Nightmare experience. There's no accountability, communication, and responsibility between this dealership and Driveway.com. I bought my car from Driveway.com and picked it up at this location in August. The first bad thing was being on hold for 15 minutes trying to confirm what my cashier's checked needed to be. Then, when I get to the dealership, Nicole Bramlett didn't have my paperwork ready, so that took about 45 minutes. She then screwed up my auto loan by submitting a loan of $7000 when the minimum is $7500 because I was able to save money on DMV fees; she should've issued a refund. Two weeks later, I get a call stating my bank rejected the auto loan because it's below the minimum, so the entire contract had to be redone. It then took about 6 weeks for Skylar Hibsch to get my refund on the DMV fees. Now onto warranty work. Joshua Steinbichler is by far the worst employee I've dealt with. He has ghosted me and doesn't want to help. Overall, I've spent about 6 weeks trying to get warranty work done under Driveway's 60-day warranty. One of the claims were approved on Nov 3, so I scheduled service at Sunwest Mazda. He then texts me two days ago saying the dealership sold out, and I had to find another Lithia dealership to have this claim processed, and to let them know it's authorized. So I call a Lithia dealership in Eugene and they have no record of this. Joshua didn't respond to any of my texts or phone calls, so I got ahold of Jimmy Schaberg, Fixed Operations Manager. He told me everything should be good when I take my car to Sunwest Mazda on Nov 16. When I get to Sunwest today, the first thing they tell me is they don't have authorization to perform work under warranty. I then call Jimmy, Joshua, and Driveway.com, and all they did was transfer my claim to a different dealership. This was embarrassing at the dealership, and made me more frustrated. I will never buy a car from Lithia, Driveway.com, or anything affiliated. This has been a nightmare experience after buying a car I wanted so bad.

Found a "good deal" on the SUV my wife has been looking for...At first everything went smooth although a bit slower than it should be but that's the game right? After haggling my interest rate for a couple hours in a "no haggling store" I finally got the deal I wanted...then came the "compliance manager/finance manager" nice at first then condescending as we refused the gap and extended warranty..the truck has 37k with a certified pre owned warranty covering the drive train for 100k. And my wife drives very little. I'm a mechanic so can handle the rest myself..regardless he treated us like we were stupid for not buying them....the next morning calls my wife and says the certified pre owned warranty is void because the truck came from Canada and they misquoted us...our option was to take truck as is, buy their warranty or return it. Credit ran too many times...wife's birthday and she loved the truck...so another $3k for thier warranty that makes my wife comfortable but won't be honored, missing wheel lock key, one key fob "because they are too expensive" and an empty windshield reservoir on delivery...I know the last one seems minor..but, all safety aspects matter in an inspection...empty reservoir means fluid wasn't confirmed to spray and clear windshield.....mud on windshield on highway wipers smear it...safety concern!! I informed the compliance manager who in my opinion wasn't concerned past getting the papers signed..This isn't the first issues with Lithia we or our friends and family have had...don't let the driveway ads fool you...If you agree and sign...take the originals home..if they try the oops we false advertised on accident trick..take your papers to court..save a few thousand...or better yet stay clear of driveway lithia.

This place sucks. I had to beg for them to do a service that I already paid for. It was hands down the worst experience at a dealership I ever had.

I was quoted $235 to service my 2017 grand caravan transmission by dropping & cleaning the pan to replace the filter. I was told it would take 1.5 to 2 hours. I arrived on time & Jesus told me it actually would cost over $400 dollars and take 4 hours & attempted to up sell me brake and power streering fluid changes as well for nearly $1,000. I refused the additional work. I kept an eye on my car and noticed they never lifted it off the ground and I was informed that they were having trouble locating fittings to hook it up to a machine. When they claimed the work was done and having not seen it lifted I asked to see my old transmission filter. They could not produce it claiming it was already disposed of. It’s obvious that they did NOT drop and clean the transmission pan and change the filter as I asked, they simply flushed the transmission against my wishes. Transmission flushing can damage your transmission. They did give me a senior discount which helped, but full change was double the quote, it took twice as long, they didn’t do what I requested and couldn’t even show me the old parts they charged me to replace. Would you call that good and would you recommend Driveway Chrysler?

Brayden was a pleasure to work with! He assisted me through the sales process and explained it all! He understood what I needed at the end of the day and we both worked to achieve it. I would definitely recommend based on my experience!

7/27 update Jimmy (service manager) and Josh (service advisor) have both been helpful and willing to negotiate toward a satisfactory outcome, but require a consistent effort to communicate. They have fixed the ABS issue labor-free and are working on fixing the paint scratches (despite disputes on who's actually at fault since there's no clear evidence) even though they weren't required to, so that is very much appreciated. Upped to two-stars 03/23-7/23 Nightmare experience. Bought a 2019 Mopar-certified used jeep with only 28k miles in 2022. After 1k miles, complete ABS failure because of control module sensor issues, which took over 4 months to resolve. After the diagnostics check for the ABS, they gave my jeep back without the air intake reinstalled and informed me a week later, blaming my indecision on the incident and offering a free car wash coupon. Once they fixed the ABS, I got it back with deep new scratches in the paint at multiple locations. Scratches with serrated edges, I assume, from metal tools carving into the paint. Apparently, there's no quality assurance that happens before handing a vehicle back to the owner. As part of the deal at the time of purchase, a non-painted fender was to be painted from their end. Poor communication led this to go on for months. The first attempt to paint the fender, they knowingly painted over the existing textured fender leaving a rippled paint job and rough edges and passed it back to me. Once confronted, they agreed to order the correct fender and paint it. Got it back today with a new scratch near the fender. Natalia, the salesperson, when confronted, quit responding. She was supposed to inform me when they received the correct paint and didn't even inform me that they closed their body shop until I questioned her about it. She was also supposed to check on a spare key for the vehicle with no follow up. The service manager takes weeks to respond despite calling multiple times. I've had to ask for the general manager/president's contact information as an effort to get people to follow up with me. Absolutely abysmal communication from everyone. They mistyped my phone number in their system, which led to many communication delays and still haven't corrected my information in their system after early discussions, leading to more issues. The worst part is they hand back my vehicle saying it looks good, this was done perfectly, we even washed your vehicle, etc. Then I get home and realize there's a big scratch that they either didn't review their technicians' quality of work or were just trying to hide their poor quality of work. Just own up to a mistake and fix it but lying, hiding, or passing off blame is childish and has been a frequent excuse with this dealership.

Very unprofessional, no communication. I took my car in for an inspection and the dealership held it for 2 weeks charging around $2,000 to repair A/C. After a week I was continuously told I could 'pick up the car tomorrow' but there kept being "unforeseen issues".

Unprofessional, poor communication. Scheduled a test drive, and after talking with them often for a few days about the deal, they sold the car a day before the test drive and didn’t inform me (and I drove 3 hr for the test drive). Salesperson Natalia seemed to not know who I was or what truck I was scheduled to test drive when I arrived.

Absolutely my worst experience so far with a dealership. I test drove this truck and noticed the AC didn't work and made sure they knew about it before I purchased it. I told them I would only buy the truck if they completely fixed my AC. One week later from buying this truck, my AC stops working again and my truck breaks down. This truck has been at this dealerships service center since then with little to no updates. They didn't offer to fix it for free or anything. I offered them my extended warranty to try and use and they have still not done anything about it. The worst part about this is that I'm paying for a truck that I'm not driving! I am borrowing cars from people and I'm sick of it. Ive tried multiple times to get ahold of their service center and a manager and still have nothing after 5 weeks in their shop!!! Stay away from this dealership at all costs! Update: 6/26 still very little communication between them and me. Been 6 weeks without a vehicle now and they have not offered a loaner or rental car for me. Just pathetic.