Hello and welcome to Royal Motorcars Inc! Family owned and operated for over 15 years. We strive for 100% customer satis
faction! Bad Credit, No Credit, Good Credit NO PROBLEM!!! Our banks and lenders work with you to get you approved for the vehicle of your choice.Dealer Disclaimer; Prices listed indicate the cash or finance amount, we do not up-charge our price for finance! Our listed price does not include the following additional charges; motor vehicle registration fees, sales tax, dealer fee of one thousand nine hundred ninety five dollars, acquisition fee, documentation fees, and any bank fees resulting from a customer's credit status.
"100% Customer Satisfaction is our Goal! Come see us today!"
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These people are The worst . I financed a car from them which I downpaid 10k dollars. The baught the car from the auction and gave it to me . The same... day I drove the car home the the headlight switch started falling off etc least of my problems . 1 week later I started noticeing that the car was burning a lot of oil . But I didn’t pay it no mind . I didn’t think it was serious I mean why would they sell me a car that was bad mechanically . That’s what I was thinking atleast . Considering how “nice” they perceived to be . So this is 2011 bmw m3 . I had the same car before this one . I was getting another was due to my last one being totaled by a drunk driver . That being said I went I changed the exhaust on the car to make it sound a little better . I mean it’s a sports car . Long story short the car was burning 9 quarts of oil a WEEK! and I never drover the car comfortably since I got it and I’ve been giving it back to them every week and they kept delaying on it so the 90 day period ends so that they don’t have to fix anything . We came to an agreement that I don’t want the car because the motor was bad , or whatever and they would auction back the car and workout how I can get all my money back or atleast some . I don’t mind I didn’t mind loosing on this because I’m a good straight up person . They call me a month and a half later saying they have to talk to me . Their not giving me back any of my money and how it’s my fault that the car is burning oil . All because I changed a exhaust . How ridiculous is this . Im a car guy and no way can an exhaust be the fault of a car burning that much oil in a week . That being said . I walked out of their dealership . They took advantage of me on every level possible . I lost the 10k I put down and the car . So they pretty much robbed me blind . Hope no one has to go thru this . It’s hard when yu loos your hard earned money that you’ve been saving so long to get something you realy want
Ermias, you seem to have us confused with another Dealership since we have never sold a car like this. Call us at 516-414-2889 and we will help you fi...gure out who you actually bought this vehicle from. In the meantime we are requesting that you remove this review until we can help you figure this out. It is unfair that you left a review like this to the wrong Dealership.
Great dealership, Ray and Ron were great I’ll definitely will be purchasing my next vans from there! Check them out you won’t regret it! Thank you royal... Motorcars
Thank you for the review Milton! We aim to give our customers a great experience and are happy to hear about your experience. Enjoy your Ford Transit!
We live in Maryland and bought the car in NY. The salesmen were pleasant and incredibly accommodating. They even took ius to a local mechanic so we could... look under the car.
Thank you Shickin, hope you and your husband enjoy the vehicle!
THIS DEALER IS A SCAMMER, THEY LIST A PRICE ONLINE AND WHEN YOU GET THERE THEY CHANGE THE PRICE AND TELL YOU YOU HAVE TO FINANCE THE CAR. DON'T WASTE YOUR... TIME
John, we do not change prices on customers, all our prices and charges are clearly disclosed on our website. Maybe you misunderstood the situation...y...ou offered us almost $4k below what the car was going to cost with all the taxes and charges and we cannot give such a substantial discount, therefore we told you that you can Finance the car for the difference. We did not say that you "have to finance" but only that we cannot give you the car at the price you were offering cause we were too far apart. To give us a 1 star on "Customer Service", "Quality of Repair", and "Overall Facilities" when you only had an issue in the "Buying process" category is absurd. You show no respect for an establishment who prides themselves on the quality of their cars and especially maintaining a nice presentable facility. Good luck on your car search.
The customer service was polite and sociable. I was able to test drive and look over the vehicle with no hassling. Sales staff was quite helpful over the... phone, through email, and in person. The vehicle was as advertised and was purchased with no drama.
Thank you for your review, 100% customer satisfaction is our goal and we love to hear about another satisfied customer.
Easy buying experience. Fair pricing and very friendly staff. Did most of the application online and the car was exactly like the pictures. I would recommend... them. Thank you for everything.
Natali, thank you for taking the time to review your experience. We are happy to hear you enjoyed your experience and would recommend us. Enjoy the ca...r and think of us for any future purchase!
As to previous review what a total lie. I have text stating car could be taken same day, as per fees the car was listed at $15900 with a $2000 dealer fee... but instead of writing fee on paper they just tacked up the price to $17900, than had the nerve to say dont look at it as a fee but yet the price of the car highly illegal and false advertising and which is why i have reported them to nys dmv. Have all written proof text and recorded audio. Can't lie about whats on paper total scam artist.
Mike, we fully disclose our pricing and are sorry if you were unhappy with your experience. Good luck on your car search and hopefully you return one ...day to get a different car from us.
I bought a Ram ProMaster from Royal Motors was such an easy experience and I never felt pressured at all. Leo was very easy to deal with as well as his... dad. After we decided on a price they wouldn't let me take it home until their mechanic made sure everything was working properly. The last thing that I appreciated was about a week after picking up the van Leo called me to let me know the auction dealer delivered an extra set of keys. Overall I felt they were looking for a lifelong customer rather than just making a one time sale.
Thank you Steve for those kind words and enjoy your new Ram Promaster. We treat each customer like family and 100% customer satifaction is our goal. D...rive safely and we will see you soon!
Bought my second car from them today! Alex and isaac were very helpful. Would highly recommend! Thanks again
Thank you Aziz and enjoy your second car from us. Always a pleasure assisting you. I guess we did something right the first time and sure you will be ...just as happy with the second vehicle. Enjoy and drive safely!
I purchased a used Mercedes Benz Sprinter from Royal Motors. They were a pleasure to work with and made the process super easy. The only reason I did... not give 5 stars is they quoted a price of $14,000 but then the purchase price on the invoice was $14,694. They said they put a dealers fee on which I would have thought should be part of the price quoted. It could very well just be my ignorance of the process. Just make sure to ask about the fee when shopping
Nancy, Thank you for the review, we aim to make the process easy and comfortable for our customers and are glad you felt this way. We are sorry that ...you were dissatisfied with our acquisition fee, even though you were informed of it prior to leaving us with a deposit. It helps us ensure that we are providing our customers with excellent service both before and after we sell a vehicle. Enjoy the Sprinter and we hope it helps you with your sailing needs.