Moore Cadillac

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 3.0 out of 5
    January 17, 2019

    Excellent Customer Service from Mr. Gary Wilcox!!!! Just that my car still has the same issue that I originally took it in for. However, Gary is still... working on getting it straight.

    5.0 out of 5
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    3.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dwayne, thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know i...f you have any concerns about your vehicle. Sincerely, Billy Theodorakos; GSM; (804) 346-4000; billyt@amoorecadillac.com

  • 5.0 out of 5
    January 7, 2019

    It started out as a simple inspection, putting new wiper blades on the car. Upon further inspection, the inspector found some burned-out bulbs. As they... put one bulb in, another one was found dead. So instead of being an estimated 30 minute stay, it took about 2 hours to get all of the bulbs replaced for the car to pass inspection.

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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your great review, Robert. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent custom...er service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Billy Theodorakos; GSM; (804) 346-4000; billyt@amoorecadillac.com

  • 5.0 out of 5
    December 26, 2018

    The staff at Moore Cadillac are always helpful and friendly. My car was ready on time and repairs completed as expected.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    December 18, 2018

    Easy & efficient process to buy leased vehicle. Everyone is considerate and professional.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    December 8, 2018

    They did a great job on repair but very expensive.

    4.0 out of 5
    Customer Service
    4.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 9, 2018

    Very professional greeting and actions taken on getting my car serviced and ready for turnover to me. Service Rep is very professional and makes you feel... comfortable with whatever the service needed is.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is an...ything we can assist you with in the future, please let us know. Best, Moore Cadillac of Richmond

  • 5.0 out of 5
    July 9, 2018

    Wonderful experience. Very professional. Look forward to next visit

    5.0 out of 5
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    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service an...d I'm glad that our team made such a great impression on you. Best, Moore Cadillac of Richmond

  • 5.0 out of 5
    May 2, 2018

    Took car in since air conditioning unit failed just before 50,000 miles. They replaced the unit. Excellent experience. However, the unit failed after 5... days.....on a Saturday with no service available.

    5.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to give us this feedback! We are happy to hear the service was excellent. However, we are sorry to hear that your A/C fa...iled again and we understand that this is a frustrating experience. Please call us at your earliest convenience so we can get to the bottom of this situation. Sincerely, Moore Cadillac Team

  • 1.0 out of 5
    April 20, 2018

    This is hands down the worst car buying and servicing experience in the Richmond market.i ha e owned 5 Cadillac vehicles over the last twenty years and... have literally never had a good experience in this dealership. I have enjoyed all of the cars, but until there is another dealer in town or I move out of the Richmond area I will never own another. It just not worth it to be treated this poorly!

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at your... earliest convenience. Sincerely, Moore Cadillac of Richmond Team

  • 1.0 out of 5
    April 20, 2018

    Dealership does everything within their power to avoid warranty work claims.

    1.0 out of 5
    Customer Service
    4.0 out of 5
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    4.0 out of 5
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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Moore Cadillac of Richm...ond Team

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