Reviews

4.4 out of 5 4.4
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    December 8, 2018

    They did a great job on repair but very expensive.

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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 9, 2018

    Very professional greeting and actions taken on getting my car serviced and ready for turnover to me. Service Rep is very professional and makes you feel... comfortable with whatever the service needed is.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is an...ything we can assist you with in the future, please let us know. Best, Moore Cadillac of Richmond

  • 5.0 out of 5
    July 9, 2018

    Wonderful experience. Very professional. Look forward to next visit

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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service an...d I'm glad that our team made such a great impression on you. Best, Moore Cadillac of Richmond

  • 5.0 out of 5
    May 2, 2018

    Took car in since air conditioning unit failed just before 50,000 miles. They replaced the unit. Excellent experience. However, the unit failed after 5... days.....on a Saturday with no service available.

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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to give us this feedback! We are happy to hear the service was excellent. However, we are sorry to hear that your A/C fa...iled again and we understand that this is a frustrating experience. Please call us at your earliest convenience so we can get to the bottom of this situation. Sincerely, Moore Cadillac Team

  • 1.0 out of 5
    April 20, 2018

    This is hands down the worst car buying and servicing experience in the Richmond market.i ha e owned 5 Cadillac vehicles over the last twenty years and... have literally never had a good experience in this dealership. I have enjoyed all of the cars, but until there is another dealer in town or I move out of the Richmond area I will never own another. It just not worth it to be treated this poorly!

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at your... earliest convenience. Sincerely, Moore Cadillac of Richmond Team

  • 1.0 out of 5
    April 20, 2018

    Dealership does everything within their power to avoid warranty work claims.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Moore Cadillac of Richm...ond Team

  • 5.0 out of 5
    March 9, 2018

    Had to have my cue replace for the 2nd time they did a great job. Not happy with the cue system.

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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review, Eric! We're glad that we could provide you with a positive experience. If you ever need anything in the future, pleas...e don't hesitate to let us know. Take care! Sincerely, Moore Cadillac of Richmond Team

  • 5.0 out of 5
    February 17, 2018

    Excellent and timely complete service .Tires received on time. Aligned and smooth ride.

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    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angela, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know h...ow your experience was and for choosing Moore Cadillac of Richmond. Sincerely, Moore Cadillac of Richmond Team

  • 5.0 out of 5
    December 12, 2017

    My wife and I purchased two Cadillac's from Moore Cadillac of Richmond in the past two weeks! My wife purchased a 2017 Escalade (Premium Luxury) and I... purchased a 2017 CT6. Penny Johnson was excellent to work with and her knowledge of both vehicles was outstanding!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 5, 2017

    Penny was extremely knowledgeable about every aspect of our new Cadillac Escalade. We did not feel any pressure, which was a refreshing change from other... dealerships we have worked with in the past. I will buy all of my vehicles from Moore Cadillac of Richmond.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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Moore Cadillac

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