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Not a great place
Placed a deposit for a truck to be held until I could return to dealer to complete paperwork. The night I placed the deposit the truck was then sold due to a “cash buyer”. Guess deposits don’t buy you an honest shot anymore and a salesman’s words are not facts. Oh, it’s been over a week and still not received my refund. Thanks guys!!!
Thank you so much, I love my new vehicle I will
Thank you so much, I love my new vehicle I will definitely come back to service my vehicle here. Thanks Jeff and Mo
I had such a great experience purchasing my vehicle, thank you to all the staff. I will definitely recommend my family and friends to come here for their next purchase.
Marissa and Abishai (finance director) were great.
Marissa and Abishai (finance director) were great. Excellent customer service. Very nice and polite, not abrasive. They didn’t force anything on us or speak in that annoying, patronizing manner (I.e., Im trying to help you) that car salesmen normally use. The whole transaction, from start to end, was smooth. Ask for those two when you go buy your car/truck. They’re the best!
Don't Buy USED!!!
I bought a used 2016 Porsche Cayenne from them that they assured me was in great working order. Test drive went well and they had it detailed very clean. Upon purchase on my drive home the car began overheating with several lights coming the dash with an oil overfill warning. The engine temperature was so hot (at max) that I had to pull over several times just to cool it down. I took it to a Porsche dealer and they found $3k worth of things needed for the car to operate normally. I've been getting the run around from Alfa Romeo FW asking them to help with the cost to no avail. My advice to others who are considering a used car from Alfa Romeo FW is to have proof in writing that the car was inspected by a dealer of the make (i.e. Porsche) and repairs were done if needed. Not only did I have to shell out unexpected money, but I was without my car for 2 weeks. It's disappointing that this dealer won't help after purchase. BUYER BEWARE!
Ella Was Awesome
Ella’s was great from the time I arrived at the dealership throughout the whole process. I told her that I was looking for a specific vehicle and she quickly grabbed the keys so I could look it over then we went on a test drive. Down to earth and great sense of humor. She was definitely on her “A Game”. No time wasted as she was very professional and knowledgeable. Other staff members were awesome as well making this experience one to remember. If your looking for a vehicle go see Ella.
the price was not as on the website by an additional
the price was not as on the website by an additional 2400.00. noone got in a hurry not once to call me back, i called them at 8:00 a.m. and the day went by till around 2:00 pm that i heard back from them. First they didnt have the title, then they did. One manager was nice one was really rude. flew in and asked about a ride from airport and was told to uber but then Mikel did pick us up. on and on and on with problems with the price and payment. we did not finance the car and i dont think this dealership knows how to operate off their normal pace of sending you through the system the only way they know how, and that is through the finance department. they were so confused. I truly love the car and glad i have it, but wont do business with them in the future.
Ella was great!
Ella was great! Very transparent and quick process. I highly recommend going to see her and her team over at Alfa Romeo of Fort Worth
I am a retired, disabled veteran who saved his money for
I am a retired, disabled veteran who saved his money for a few years so that I could buy an Alfa Romeo. While searching online for a dealer, I came across an advertisement for the #1 Nation dealer for Alfa Romeo located in Ft. Worth TX. Since we lived out of town, I gave them a call and spoke to Ella, who did work hard to find a car that would suit our needs, which was a 2021 Alfa Romeo Guilia Ti Sport. It was a so-called "Certified used vehicle". We purchased our car on May 14th, 2022. We got the car home and eventually found multiple hail dents on the vehicle. We called the dealership on May 21, 2022, spoke to Ella, and told her about the damage, and she said she would let her sales manager know, and get him to call me back. On May 23, 2022, after not hearing back from the dealership, called them back to speak to someone regarding the hail damage, I spoke to Basil, who after explaining to him about the damage, called us "liars", and that since the car was "certified", that there couldn't have been hail damage because it was checked. He then stated that it was us that did the damage by driving in hail. We live in an area where there has been a drought for almost a year, so there was no way we could have been in a hailstorm, and in 7 days had not been anywhere near a hailstorm, much less rain. As soon as we got the new car home, we parked it in our garage, and it has only been out a few times since then. By the way, we did not get a walkaround with the salesman to discuss the features of our new purchase, otherwise I am sure the dents would have been noticed. After repeated calls to the dealership to try to speak to someone regarding the damage (Apparently whoever is in charge there spends all day in meetings), we have given up and are trading the car in. We do not want any part of that dealership anymore. It seems the dealership is all about the money, and not about customer service. I will tell my veteran buddies not to waste their money on this dealership.
Jovonne and Jason are an awesome team!
Jovonne and Jason are an awesome team! Jovonne really cares about you as the customer. He listens and pays attention detail. Jason's assistance in finance is the icing on the cake.