Classic Chrysler Dodge Jeep Ram Fiat

If you can’t take your Jeep to a Jeep dealer to get an inspection and repair…..Where CAN you take your Jeep? It’s been a week $1900 and an offer to pick up my car with….. no charge yesterday bc they started repairs….and now it won’t run and they don’t know how to fix it????

The lack of communication from our service advisor, Shane Holcomb, left much to be desired. There were so many unanswered phone calls and texts. There were so many voicemails left unanswered. There were so many times we were told our vehicle would be ready "today". Never happened. Our vehicle was there for FIFTEEN days with little to no communication from our service advisor unless we hounded him. When we finally did pick up our vehicle the price we paid was $600 more than we were quoted and I am still waiting for an itemized receipt instead of the estimate I was handed when I picked it up. If we need service done in the future we will go to a different dealership.

This dealership is terrible. They claimed there was no fix or parts for the 10B recall (faulty pinch bolt) for the Jeep Grand Cherokee, and said they would call us as soon as there was a fix and parts available. We checked with another dealer and there was a fix and parts available and were repairing vehicles on the recall on a daily basis. We had our vehicle fixed by another dealer, but still have never heard from Classic. They will not return phone calls for anything other than trying to sell you a car. When I took my Ram pickup in for an oil change, I got it back with five unreported miles on it with all indications it had been taken for a hard test drive running the Hemi to the limits. Everything in the covered bed was up against the tailgate, and apparently the center glove box had come open for papers that had been in it were on the passenger seat and floorboard. This was all reported to the Service Advisor, Service Manager, and the dealership. There has been no response.

This dealership will not respond to phone, text, or website messages regarding service problems. About two weeks ago I had my 2012 Dodge Ram R/T w/ 395 hp Hemi in for an oil change. Invoice mileage in/out had 65132/65132. Actual mileage out was 65136. The seat was left all the way down and back with papers in the floor and on the seat, one of which was a receipt that had be in center glove box. Info center on dash was left blank. Had to reset to previous setting. The avg MPG in was 18.6, avg at receipt from service was 7 MPG. Everything in the bed that was up against the cab had slid back against the tailgate (hard cover over bed). Everything in the upper center console box was piled to the rear. Someone in Service took it for a hard acceleration four mile test drive, in other words hot rodded. Reported this to the Service Advisor, Service Manager, and through dealership website with no response. I have had it with this dealership

This dealership made it easy for me, without the back and forth. They gave me their best deal and you really felt taken care of. Sara Douglas give you that personal touch!

Tomorrow will be a month they have a had my jeep. Yours calls go to voice mail and they don't return your calls. I have been up there 4 times and still giving me the run around. This is the worst service I have ever had. I do not recommend this dealership to no one.

Its a shame that Classic has turned into just another sleazy car dealership. I recently inquired about a truck they had advertised and I ended up not what I wanted. The salesman(Ricky?) CONTACTED ME the next day with a different truck. He sent me a video and his price quote was $69k +Tt&l, decided to make him an offer and he sent over a price quote for $84k!!!! I told him, “I’m not playing his games” to “never contact me again.” This is where it gets ridiculous….. He calls, I hang up on him. He calls again, I tell him to “xxxx off” and hang up on him again. Then his Manager “Cody” started in and sends me a xx message that thy sent one the wrong truck…..xx!!! I tell him to go jump in a lake that he is “full of crap and I am not playing his games.” He keeps sending me message after message trying give me more and more xx. He was acting like a little girl that needs everyone to like him. My advice……. RUN FROM THIS PLACE!! There to many car dealers it there that won’t play games.

Its a shame that Classic has turned into just another sleazy car dealership. I recently inquired about a truck they had advertised and I ended up not what I wanted. The salesman(Ricky?) CONTACTED ME the next day with a different truck. He sent me a video and his price quote was $69k +Tt&l, decided to make him an offer and he sent over a price quote for $84k!!!! I told him, “I’m not playing his games” to “never contact me again.” This is where it gets ridiculous….. He calls, I hang up on him. He calls again, I tell him to “xxxx off” and hang up on him again. Then his Manager “Cody” started in and sends me a xx message that thy sent one the wrong truck…..xx!!! I tell him to go jump in a lake that he is “full of crap and I am not playing his games.” He keeps sending me message after message trying give me more and more xx. He was acting like a little girl that needs everyone to like him. My advice……. RUN FROM THIS PLACE!! There to many car dealers it there that won’t play games.

I brought my car for an engine line on, about 2 weeks ago, you did some repairs, but the light came back on , so it turns out, that it is something else, well thats according to you.. the thing is now im out llike $950 for your missdiagnosse....you just charged me $440 last week, for doing nothiing.. now im out another $560.. for your incompetence.. people needs to know.this, I will make sure they know.. the least your could have done, is not to charge me for your mistake.. but you chosse not to...

Very incompetent! Submitted incorrect information and started demanding thousands of additional money weeks after purchase.