Shottenkirk Ford of Indianola

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM

Shottenkirk Ford of Indianola Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2017

Shottenkirk Chevrolet has been in the Waukee area now for 15 years but as an organization has been in business over 50 y

...

ears. The way we have been successful and continue to grow is by doing business the same way- straight forward and honest, giving true savings and a great experience. Why buy from us? At Shottenkirk we'll save you more money, we'll give you more for your trade, AND you'll even enjoy the buying experience. Ask about our new and pre-owned power priced vehicles and any used specials by calling today! Call 515-987-8575 and ask for the Internet Sales Department! Thanks and we look forward to earning your business!

"Exceptional People. Exceptional Experience."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
70 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 31, 2020

    The team at Shottenkirk Ford in Indianola was the best! They really worked hard to earn our business and made sure we were happy with our new Ford Escape.... Would highly recommend buying a new vehicle there.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 16, 2019

    Our 2019 Ford Explorer is everything we wanted. The main reason for purchasing this is for the adjustable foot pedals. The additional features are a... nice bonus.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 15, 2019

    Be careful of their financial department they absolutely destroyed my credit selling me a used pick up it was totally unnecessary I had financing preapproval... when I walked in their facility they totally lied to me over a used truck

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (515) 96...1-8151 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 1.0 out of 5
    March 27, 2019

    Horrible customer service. Once the papers are signed the service is done. I do not recommend this dealership and will never purchase from them again.... I'd rather spend more money at another place then to have to deal with their lies and promises.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am very sorry to hear this, Sir. I can reassure you that we absolutely won't ever lie to sell something. I would like to speak with you about your ...experience. Please email me at ddeyarman@shottenkirkia.com or call me at 5151-987-8575. -Doug DeYarman, Managing Partner

  • 4.0 out of 5
    February 21, 2019

    I purchased a F-250 from Elizabeth and the process was super easy and quick. The financing experience was very enjoyable as well. We had a issue with... some of the features of the truck but with working with the staff got a solution that was agreeable to everybody.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review; we are happy Elizabeth could make your experience a positive one! If you ever need anything else from us, please feel free ...to give us a call or stop by. Have an awesome day!

  • 1.0 out of 5
    February 19, 2019

    Just not a good idea to purchase even a used car from this dealership. Sales person belittled customer after not completing a survey. 2 months after buying... a certificate pre-owned car it breaks down and they have to contact the maker to get the part replaced. Just an overall disappoint in a car buying experience!!

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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am so sorry to hear you did not have a good experience with us. I am unaware of the issues with your vehicle, but feel free to contact me and I wil...l do my best to help in any way I can. -Doug DeYarman, Managing Partner 515-987-8575 or ddeyarman@shottenkirkia.com

  • 1.0 out of 5
    January 28, 2019

    I purchased a used F250 here, while looking over the truck, I noticed it had the mechanical 4x4 lever on the floor, I asked my sales woman if the front... locked in automatically or if I would have to get out and manually change them. I told the saleswoman if it was manual i would look at a different truck. She admitted right away that she didn't know and we went inside to talk with a sales manger. After 2 sales managers and a service manager told me that they were automatic i went through with buying the truck. Fast forward to the first snowfall of the year. I engaged the switch for the 4x4 and the front wheels didn't engage. I had to get out and switch them myself. I went back down to let them know my disappointment with this. The general manager came out and talked to me. He said he would do some research and get back to me. I told them if they could make them automatic, that is what i was looking for. He emailed me back and said I could leave the wheels locked in all the time and it wouldn't hurt the truck. The only thing it would affect is my gas mileage. I sent him back an email say while that was sort of a "fix" it was not satisfactory to me. I waited to hear back and got nothing. I sent an email back and asked if he had a response, again nothing. I called an left a message and again heard nothing back. My saleswomen was very apologetic and felt bad about the situation. She was the only one that seemed to care. The general manger did nothing but what he felt got them off the hook for lying to me. I my mind if you buy something and its not what they tell you it is, they should at least attempt to make it better. There was none of this. After reading other reviews, a similar situation happen to some one else. I originally thought is was just a mistake and they just didn't know but it makes me wonder. I will never shop at this or another Shottenkirk location again or recommend them. I will take my service to another dealer closer to where I live.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we fai...led to provide you with the quality service you deserve. We take our customers? comments seriously so we hope that you?ll give us another chance and give us a call at (515) 961-8151 so we can do our best to try and resolve this matter to the best of our ability.

  • 1.0 out of 5
    December 28, 2018

    Avoid after purchasing you will receive call after call. Purchased two vehicles years ago was contacted about buying them back. Explained I no longer gave... them and asked to be removed from call list. I still receive calls and emails. Stop!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described and we sincerely apologize for any inconvenience! Please c...all us at 515-987-8575 with your contact information and we will remove you from the call/email list immediately! Thank you!

  • 1.0 out of 5
    November 20, 2018

    recieved pre approved letter in mail to go pick out one of the "250 new or used cars". Even taking my wife which doubled my income we could not deal. Wasted... 2 days of my time with these guys.Ran my credit with numerous companies which I am sure dropped my points.3 years of never late payments with Santander did not make difference although in the letter they sent me praised my continual steady payments.Never again will I go to this place.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us. We wo...uld like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (515) 961-8151 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • 1.0 out of 5
    March 26, 2018

    Called Scott (Used Car Manager) & explained to him my son suddenly died and I would really like to have his car. He said come out & he would help me. Boy... was I a fool to think, just maybe, he was sympathetic and was truly going to work with me. All he wanted was to sell another car and could care less about the situation this whole process was a joke and they did 7 inquiries on my credit report. I will never go back and have no idea what has happened to my son's car.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
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