Kerry Hyundai

Left an unfavorable review (see above)(but completely warranted) regarding the service department on February 5, 2019. I scheduled an appointment for... February 7, 2019 to have them looked at my AC for the FIFTH time - received a voicemail from Joel (who was very nice and helpful) February 6 on behalf of the Operations Manager indicating "I was not welcome" at Hyundia Florence. Yes, that really happened. I bet in two weeks they call me...again... to buy another car! In summary, it seems like the "Operations Manager" is just as poor as the service department. BEWARE.

Anthony was awesome and very helpful. Would steer clear of KYle- he was very abrasive and rude and would not have bought a car if the general manager would... not have apologized to us. Everyone else was very nice but Kyle needs to work on his social skills.

Was in a spot with a vehicle that could not be repaired...not from this dealer...from Chris to Walt and Don they did a super job working to trade in my... truck and get me in a reliable proven truck...thanks so much!!

Update to the following review: Chris Williams at Kerry Nissan has agreed to an acceptable solution and we are satisfied with the resolution at this point.... My son was so excited to get his first car, a 2010 Nissan Altima, from Kerry Nissan on September 12th, 2018. He received his license on October 15, and after having put only 351 miles on the vehicle since we purchased it, during his FIRST solo drive to Chipotle (about a mile from our home), the transmission went out. According to the service person my husband spoke to initially, we are only 2k miles outside the factory transmission warranty so they were going to try to get it replaced under warranty. I guess that didn't work and we are currently trying to work things out with the dealership. I had previously purchased a used vehicle from a "reputable dealer" that had a number of undisclosed issues and had to be replaced at a huge loss to myself. Given this experience, I shared my concerns and they reassured me during the purchase process that if anything major happened shortly after getting it they would stand behind their product. Reminding me they are "Kerry Nissan", a reputable dealer with a name and a brand to uphold. Currently, we have not received an acceptable resolution, however, I'm still hoping they can figure out how to make this right!!

A good experience at the Kerry Nissan. are salesman Brent Adams was very knowledgeable and helpful on the Choice of our new vehicle. After two days... of driving i did not likes the 19 " tires and the dealership changed them to 18" no questions asked.

My wife and I are in the market for a new SUV. I have owned an Armada and would be looking to purchase another, but the service at Kerry Nissan has not... been impressive. Instead it has turned me off of looking at Nissan cars. Most recently my Armada hatch lift has not been working. I took my car in to Kerry Nissan to be fixed, although the issue was never fixed. I have now been back three times and today I had enough. Assistant Chris Leip was rude, ignored me as another customer walked up and called me a liar when I referred to commitments other service managers made. This is not good customer service. I would hope the leadership at Kerry Nissan would want to know how their service is impacting their reputation and future business.

Professional from greeting through the sales process to departure, our fourth (4th) vehicle from this dealership; each time the quality and professionalism... increases; we recommend this dealership

Our car buying experience was a very positive experience at Kerry Nissan Florence, Ky. Regina Berry was our sales lady. No pressure sales tactic and very... knowledgeable. Please stop by and ask for Regina!

Joel Epperson did a fantastic job helping me with the purchase of my used car from Kerry. I am very impressed with this young man he was very knowledgeable... about the car and of the process. You don't buy a car every day so it is not something that you get used to. Joel made it a simple/painless process. He is a very kind person will go a long way. I would recommend him to all of my friends.

Really amazing experience! I worked with Angel who is super sweet, personable, and made me feel like a good friend. I was most appreciative of her dedication... to helping me stay within my budget while facilitating the purchase of a car I absolutely love. Angel cares about her customers and is a pleasure to talk with. My first car buying experience was everything I hoped it would be - Thanks to Kerry Nissan & Angel!