[{"id":588410,"firstName":"Michael","lastName":"Grace","titleText":"Internet Sales","emailTxt":"mgrace@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14518,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":460504,"personPtyId":40383842,"firstName":"Brian","lastName":"Tessitore","titleText":"Service Consultant","emailTxt":"btessitore@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":117,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/95859e5b5abc.jpg","drDealerId":14518,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":454685,"personPtyId":40389325,"firstName":"Mary","lastName":"Mattingly","titleText":"Sales and Lease Consultant","emailTxt":"mmattingly@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":141,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/15d34858e52a.jpg","drDealerId":14518,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":588904,"firstName":"Blenard","lastName":"Disha","titleText":"Sales and Lease Consultant","emailTxt":"bdisha@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/fcf8c0309959.jpg","drDealerId":14518,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":558418,"personPtyId":53613719,"firstName":"George","lastName":"Guirguis","titleText":"Sales Consultant","emailTxt":"gguirguis@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/af52d2caa730.jpg","drDealerId":14518,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"1538352000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":454682,"personPtyId":40374987,"firstName":"Derrick","lastName":"Smith","titleText":"Sales Manager","emailTxt":"desmith@crowncars.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":114,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/4120cf8e3fcb.jpg","drDealerId":14518,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":413713,"personPtyId":40382151,"firstName":"Ken","lastName":"Feck","titleText":"General Manager","emailTxt":"kfeck@crowncars.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":59,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/ffe46bdf768d.jpg","drDealerId":14518,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":404914,"personPtyId":40370177,"firstName":"Josh","lastName":"Tator","titleText":"Internet Sales Director","emailTxt":"jatator@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/1c539d3d5701.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":533323,"personPtyId":46367729,"firstName":"James","lastName":"Cumming III","titleText":"Sales and Lease Consultant","emailTxt":"jcumming@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/668ba3b0bc1b.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454686,"firstName":"Samantha","lastName":"Scollo","titleText":"Service Consultant","emailTxt":"sscoolo@crowncars.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/6f70c45dfc84.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":130481,"firstName":"Deborah","lastName":"Hammann","titleText":"Service Manager","shortBioText":"Deborah joined Volvo in 1979, in those 30 years, her commitment for excellence hasn't changed. Our award winning service department has achieved a Platinum rating 3 years in a row. The team is made up of experts in all areas of automotive care, all of which, are focused on providing solutions to your needs. Let us show you the difference our experts can make when caring for your Volvo. \"Customer for Life\" thats our goal!","emailTxt":"service@crowncars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/9a0372520e49.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":418724,"personPtyId":40382328,"firstName":"Hume","lastName":"Spear","titleText":"Sales and Lease Consultant","emailTxt":"hspear@crowncars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/c336be2267d9.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":616415,"firstName":"Fred","lastName":"Woods","titleText":"Finance Manager","emailTxt":"fwoods@crowncars.com","combinedRecentReviewCnt":3,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/e4e49ac64130.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":578141,"firstName":"Nickolas","lastName":"Breidenstein","titleText":"Sales and Lease Consultant","emailTxt":"nbreidenstein@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/0930d55906c5.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":520764,"personPtyId":43054420,"firstName":"Cary","lastName":"Laughridge","titleText":"Sales and Lease Consultant","emailTxt":"claughridge@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/7844587221bd.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":616196,"firstName":"Bryan","lastName":"Conley","titleText":"Service Advisor","emailTxt":"bconley@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/8733c66ddfc9.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":614499,"firstName":"Gareth","lastName":"Holmes","titleText":"Sales and Lease Consultant","emailTxt":"gholmes@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/5c07fd47d982.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":614500,"firstName":"Zachary","lastName":"Koester","titleText":"Sales and Lease Consultant","emailTxt":"zkoester@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14518/employees/3d41c55f169c.jpg","drDealerId":14518,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Crown Volvo Cars

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:30 PM
Service 7:30 AM - 6:00 PM

Crown Volvo Cars Hours

Sales

Monday

9:00 AM - 7:30 PM

Tuesday

9:00 AM - 7:30 PM

Wednesday

9:00 AM - 7:30 PM

Thursday

9:00 AM - 7:30 PM

Friday

9:00 AM - 7:30 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2017

Reviews

4.9 out of 5 4.9
573 lifetime reviews. Includes reviews of Crown Volvo Cars from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 16, 2019

    I just visited Crown Volvo and Michael Grace was my Sales Consultant. Michael has so much knowledge about Volvos!! He truly made my mom and I so comfortable... and we learned so much from him. Heather

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Grace

    Internet Sales

    (5.0) 28 reviews

  • 5.0 out of 5
    November 16, 2019

    We landed at Crown Volvo by chance, hoping to test drive an XC90. We were lucky enough to run into Michael Grace as a sales person. He was knowledgeable,... low key, and interested in what we really wanted. We test drove widely and decided on the XC90. The entire process was rapid, smooth, and painless. We arrived at a fair price quickly and easily and were not badgered to purchase the after market gear and extended warranties that we indicated we were not interested in. I would highly recommend Michael Grace.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Grace

    Internet Sales

    (5.0) 28 reviews

  • March 1, 2018

    Salesman and his manager listened to my needs and wants and were able to assist me in matching them to the model best for me. I love my new Volvo!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 15, 2019

    Greate service department. All stars to service manager Brian Tessitore. For sure you can hand over your car to him and everything will be done to highest... satisfaction.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your 5-star review, Karl! Brian certainly is an all-star, and we are thrilled to know that he has your confidence! Please don't ...hesitate to let us know how he and the team may serve you again.


    Worked with:
    Brian Tessitore

    Service Consultant

    (5.0) 117 reviews

  • 5.0 out of 5
    November 14, 2019

    Did a great job. Very helpful and went way out of his way to make it a great experience. Everything was honest and impeccable. Couldn't be happier

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your positive review! We couldn't be more pleased to hear of your satisfaction, and to have been able to provide you with the qu...ality experience that you so much deserve. We are so appreciative of the opportunity to serve you, and we look forward to working with you again the next time your vehicle is ready for service.


    Worked with:
    Brian Tessitore

    Service Consultant

    (5.0) 117 reviews

    Mary Mattingly

    Sales and Lease Consultant

    (5.0) 141 reviews

    Derrick Smith

    Sales Manager

    (4.9) 114 reviews

    Fred Woods

    Finance Manager

    NOT RATED

  • 5.0 out of 5
    November 9, 2019

    Brian and my 2012 Volvo are like old friends! Brian has been servicing this car for years. He knows all about it and gives me the pros and cons of any... repair issues. He is also a perfect gentleman. So glad the dealership is moving closer to my house. And when the day comes that I am ready for a new car I will go to this dealership because of Brian.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ann,Thank you so much for leaving Brian this amazing review and recommendation! We agree that he is an exceptional worker and gentleman, and it is won...derful to know how confident you are in his efforts! He will be thrilled to hear of your very kind words, and we are certain that he will offer you nothing less than top-quality service in the years to come.


    Worked with:
    Brian Tessitore

    Service Consultant

    (5.0) 117 reviews

  • 5.0 out of 5
    November 8, 2019

    The maintenance team is probably one of the best in the nation. Service manager Brian Tessitore (sp) is extremely professional. He gets the right maintenance... team member on an issue and gets it resolved very quickly. I am in awe of the professionals in the maintenance department. When I get my car back I know it is 'fit as a fiddle' and is always cleaner than when I gave it to them. Kudos to Debra Hammann. She knows how to supervise. No one person outshines another at this service department. Everyone has a can and will do the right thing all the time. Again, they are the nation's best.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for leaving our service team this incredible review! We couldn't be more honored to have your confidence and proud to know that the ...quality and efficiency of our work always meets your satisfaction. We greatly appreciate the opportunity to serve you, and we will be sure to continue providing you and your vehicle with our best care in the future.


    Worked with:
    Brian Tessitore

    Service Consultant

    (5.0) 117 reviews

    Deborah Hammann

    Service Manager

    (4.8) 61 reviews

  • 5.0 out of 5
    November 4, 2019

    It is refreshing to walk into a car dealership and not feel harassed. Throughout the transaction Michael Grace was fair, pleasant, more than accommodating... and professional. He has remained helpful after the sale demonstrating that he truly understands "high end" customer service. Michael has been a joy to work with. (His surname defines who he truly is). I would not hesitate to refer him to any one of my friends or acquaintances!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Grace

    Internet Sales

    (5.0) 28 reviews

    Fred Woods

    Finance Manager

    NOT RATED

  • 5.0 out of 5
    October 26, 2019

    When arriving here in St. Pete as snowbirds for the winter we were wanting to purchase an SUV. After researching for what I was looking for it came down... to one vehicle and one vehicle only VOLVO XC 90. My last car was a Volvo S60 that I purchased in 2006. When our daughters car broke down and was not worth fixing I flew to NY where the Volvo is stored for the winter and drove it down to Orlando to give it to her knowing that my Volvo despite the age would be a secure car for her to have. That was four years ago and she loves it. Just recently I decided it was time to pick up a car we could use for travel to and from NY and FL each year that would be comfortable for our dog....yep! I said DOG. When looking at an SUV the importance of the interior not only had circulating air all the way from the front to the very back which is does. Second was that the interior was completely light in color and that the seats all fold completely flat. What we found was that this exact vehicle was NOT available and is very difficult to find. When Blenard Disha our salesperson who assisted us could not find exactly what we were looking for he reached out and received help from his manager Derrick Smith. Both were extremely helpful and worked very hard to find the next best XC90. Which of course they did. This honestly was the easiest, most comfortable purchase I have been through in my entire life. Our experience was so amazing that as we were leaving a couple pulled up in an SUV Infinity looking at our XC90. I spoke with the wife and husband informing them what a wonderful experience we had, and that we are in love with our new purchase. Gladly letting them know that the staff was knowledgable, friendly and willing to do what t takes to find a perfect car. Thank you for the wonderful experience and in a couple of years when we are ready for our new one we will be sure to come back! Bless and Best, Lynne Macy Schultz PS Derrick.... still wanting a Volvo hat lol

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lynne,Congratulations on your new Volvo XC90! We are so glad that our team could be of valuable assistance to you and ultimately get you into the perf...ect vehicle. We can't wait for your family and your dog to enjoy your new ride, and we wish you all the safest of travels until we meet again! Thank you for taking the time to leave us this incredible review.


    Worked with:
    Blenard Disha

    Sales and Lease Consultant

    (5.0) 19 reviews

    Derrick Smith

    Sales Manager

    (4.9) 114 reviews

    Fred Woods

    Finance Manager

    NOT RATED

  • 5.0 out of 5
    October 23, 2019

    Michael was an absolute pleasure to work with from the very beginning! He is extremely knowledgeable and made the entire car-buying experience easy and... hassle free. My husband and I were in the market for a larger car for our growing family and Michael made fantastic recommendations and guided us along the way with zero-pressure. We visited the dealership on our due date and the entire team was so kind, helpful and accommodating. We are extremely happy with our XC40 and excited to join the Volvo family. We will be recommending Michael and the Crown Volvo team to all of our friends and family! He's simply the best!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heather, Thank you so much- to you and your husband- for choosing Crown Volvo and taking the time to share these very kind words! We are so honored to... have been able to work with you and to provide you with the best car-buying experience that you have ever had! We greatly appreciate your wonderful recommendation, and we congratulate you on your new Volvo XC40- on behalf of the entire team! Please drive safely, and be sure to let us know if there is anything more that we may help you with in the future.


    Worked with:
    Michael Grace

    Internet Sales

    (5.0) 28 reviews

    Derrick Smith

    Sales Manager

    (4.9) 114 reviews

    Ken Feck

    General Manager

    (4.7) 59 reviews

View More Reviews