Universal Auto Repair and Sales Hours
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Andrey was extremely helpful and knowledgeable. He was very patient as I test drove a couple of cars to find the right fit. I had an event that I needed... to get to and they were able to get me in and out quickly. They didn't use any high pressure sales tactics or "keep them here all day" games. I would highly recommend them if you are in the market for a used vehicle.Thanks a lot!!! A
I had the best car buying experience here. Andrey was great,no pushy salespeople there.I love my M3,great vehicle in mint condition! Thank you Universal,my... next car will be with you.5
I have owned a host of vehicles - Mercedes, BMW, Jeep, Toyota - and my family is big into cars. This, this Jeep is the most comfortable vehicle to drive.... Hands down. I would take this over my parents Chayenne S. My brothers Range Rover, my German sedans. I feel safe in this car. I feel comfortable. And talk about quiet! I can drive down the interstate at 90 mph and still hear a whisper. And a note on gas, when I drive calmly (not slow, still 90mph at cruising) I get 20 mpg. For a 7,000lb v8, that is good. Oh and I can use E85 if I care about hugging a tree :)
When you are buying a car, your experience at the dealership matters a lot. Universal Autos offered me not only great price, great car but they have treated... me like their family. Nick and Andrey kindly answered my countless questions through emails, phone calls and they were very courteous and honest when I've met them in person. I could not be happier with my experience at Universal Autos. If you are looking for used cars or need repair done, they will take care of you. I highly recommend this place. Thanks Nick and Andrey!
I was helping a friend look for a car and and came across a Universal Auto website every other place that we were looking at was very fairly priced but... these prices were better so we came down 2 Universal Auto in Ashland and the salesman Andrey was great when we asked about the vehicle, he was very knowledgeable about the make and model and even told us a few things we didnt know about it bottom line it was at a great price so my friend bought it.It's a great BMW 550!!!
Andrey and his staff were so friendly...professional... our transaction and sale was so easy and smooth. We will return in the future! Our 3 hour trip... to the dealership was well worth it!
We purchased a 2008 Audi Q7 from Andrey and the crew at Universal Auto. We live in South Dakota, so had to make the purchase without inspecting the car... physically. I was nervous to do this, as I've always inspected and test drove cars prior to purchasing them. We went ahead with the transaction (which Andrey handled very well and was very responsive throughout the whole process). We had to have the vehicle shipped to Denver, where we picked it up. Unfortunately, when we picked the car up there was an issue with the adaptive air suspension. The suspension wasn't working and there was a flashing yellow light on the dash (which means a suspension malfunction). Upon getting back home to SD, we had the car looked at by a trusted local mechanic. Turns out the air compressor and relay for the suspension system were shot and needed to be replaced, which would cost $1700. Pretty much a nightmare scenario for a new car purchase. We had the repair done and paid the bill, and notified Andrey at Universal about the issue. They said that the suspension worked prior to shipping, and I believe they are being honest about that as I don't think they would have sent it to us in that state. I think this was just an unfortunate situation, and that the compressor was probably about to fail when the car was shipped and did fail during shipping. I explained this to Andrey and he said he would do what he could to make it right. Universal Auto sent us a check to cover the repair cost! I'm still a bit in disbelief, as I haven't had the best of experiences with dealers in the past. These guys are top-notch, and can be trusted to look out for their customers. You can't always expect not to have issues when buying a used car, but having a dealership that stands by their products makes all the difference. I would highly recommend Universal Auto to anyone considering purchasing a car from them. They are among the last bastion of honest dealerships and conduct their business with integrity.
We are very happy with our buying experience and are very happy with the 2001 toyota four runner we purchased. A very professional and top notch business.
Most reviews of Universal Auto are 5 stars or above. A year ago I would have listed the same. I purchased a 2007 Subaru Impreza from Universal Auto about... a year and a half ago. The car was the perfect fit: all wheel drive, silver, and as the dealer called it "sporty". The people working there were exceptionally friendly and mentioned that they specialize in "re-doing" Subarus. Within the first six months, the CV boots in the car were busted. That was the first issue of many. Then came the replacement of the timing belt, serpentine belt, both oil sensors, and the radiator had a crack in it. The power steering was replaced shortly after. This past week my CEL came on as well as the cruise control light (blinking). The car shook when I slowed or sped up. I took it to the best mechanic I could find and he had to replace the EGR Valve as well as the gasket. Long story short, everything that would make the car run for years was busted and I was responsible for "re-doing" my already "re-done" car.
Natalia we are very sorry you were having so many problems with your 2007 Subaru. We wish you called us or brought the car to us for service as we alw...ays take care our customers especially the ones that buy cars from us. We understand this vehicle has let you down but you have to understand we bring the vehicle up to good running condition at the time of the sale. Whatever happens afterwards is not in our control BUT we are more than happy to help you repair it. We wish we knew you are having these issues and done something to help you. I dont understand how you can rate our business with 1 star just because a vehicle has wear and tear items failing. We did not sell this car with theses issues. We do specialize in Subaru's and we do a lot of work on them and yes we are very friendly here. Also the timing belt along with other work was performed prior to the sale so looks like someone took advantage of you. We have the receipt for the work. If you have any questions please call us.
I don't normally write reviews but I can't skip this one. I bought a used Van from Universal auto repair and sales and I absolutely had a great experience... with them. I flew from California all the way to Massachusetts and met Andrey and his colleagues. They are nothing but honest, professionals and great to work with. I was skeptical to fly all the way there but it was truly worth it. I got a great deal on this van. They gave me all the information I needed before hand and it was easy and fast to complete the purchase. These guys are really there to help and provide honest information to their customers. We hardly get this kind of help from any dealer. I highly recommend them and look forward to do business again with them. Thank you guys for being awesome and trustworthy!!