Faith's Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
60 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 8, 2020

    Large pickup trucks are hard to come by. We were thinking new Ford or Dodge and searched around with no luck. But Faith Ford happened to have just what... I was looking in a used Ram 3500 they had taken in on trade just a few days before.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 3, 2020

    I purchased a 2017 Ford F-150 from faith a couple of weeks ago, they made the whole process extremely easy and had me driving out the door in no time!... Scott was especially helpful, made sure to make time for me when I arrived, and was conscientious about time as I was not coming from locally and he had me taken care of right away!! I'll be buying from Faith again!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Alan, our Staff works hard to go the extra-mile for our valued guests! Thank you for taking the time to notice those efforts and for leaving such an a...wesome review! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 1.0 out of 5
    March 3, 2020

    This was a miserable experience from beginning to end. I spoke to Bethany via email to set up an appointment to view one specific vehicle. I was travelling... for two hours for this vehicle, as I did research and found this vehicle to be the best fit for me. Three hours before my appointment, I received an email from Bethany confirming I was still coming, which I was. When I got there, I was told my appointment is not in the system, no big deal. Then I said I wanted to look at the vehicle and was informed that the vehicle was in the garage being repaired. So the vehicle I traveled two hours for, I could not properly look at. I was told that I could go in the garage and look at it if I wanted. Decided to do so at the urge of my wife who was with me. Was then given conflicting reports by the sales rep and the sales manager about the issues with the vehicle, with the manager stating the rep was new and was lying to me as he did not know. My father in law, who also tagged along as he knows vehicles better than myself, looked the vehicle over and said it was fine. The vehicle was on the lift as the serpentine belt needed to be replaced. After discussions with my wife, decided to move forward with the process. Then as we were hashing out the deal, a $3,000 reconditioning fee was added to the price. The manager tried to sell it as a normal thing but as someone who works with sales tax and sees hundreds of dealer bill of sales, this is false, it was just a scam the dealership does to show a lower price on line than other dealerships to draw people in. At the behest of my wife and against my better judgment as this place seemed to be exactly every negative connotation you would apply to dealers, we still went through with it. The vehicle was set to be delivered the following Monday. When the vehicle arrived on Monday night, they arrived without the temporary tag. I threatened to rip the contract on the spot if I could not drive the vehicle so they left the dealer plate. The next day when the sun was up, I noticed there was a crack in the windshield that I could not see before as it was on the lift at the dealership and dark when they dropped it off. After much delay and back and forth with the dealership, here we are three weeks later and they finally had the windshield replaced. However, I still am not done dealing with this place as they waited 10 days before they sent my registration papers and sales tax to my DMV and now I am 5 days away from having the temporary tag expire and being without a vehicle as it takes three weeks or more (admitted by the sales manager I have dealt with) for the DMV to process the check and apply everything in their system. This whole experience has been nothing short of a month long headache and I would not ever in my life recommend this place to anyone.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Greg, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a s...tellar sales experience here at Faith's Ford. We would like the opportunity to try and regain your trust in our business, if we still can. Please give us a call at (802) 258-2400 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • 1.0 out of 5
    July 14, 2019

    had cash, Jim was so rude we went to competition and bought a 2019 explorer outright don't waste your time or money here Rude rude rude grossly condescending... and rude

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello, we regret to hear that you are disappointed with your experience at Faith's Ford. Our goal is to learn from your feedback, so we would apprecia...te it if you'd contact us at (802) 258-2400 to provide a few more details about your visit. We hope to hear from you soon.

  • 5.0 out of 5
    July 12, 2019

    we had been using a ford dealership a bit farther away but larger and finally were fed up with a roadblock at every turn: difficulty with booking appts... in a timely fashion, often parts on backorder, dealership/service dropping the ball. Faith's Ford Dealership in Brattle was a delight from the get-go....first contact telephone....explanation of my perception of a problem, then getting an appointment in the same week and promises that work would be completed. It was! Everyone i met or spoke with was courteous, and knowledgeable. A special shout-out on Chris Sullivan.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Cyndee, thank you for your great comments about the quality of service our staff provides! We're glad Chris could help you out, and we are alway...s more than happy to assist you if anything else comes up. Thanks again for your business!

  • 5.0 out of 5
    October 26, 2018

    Dropped my car off for service. Service was completed and my vehicle ready on time. Great overall experience for this service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Debra, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist ...you! Safe travels!

  • 5.0 out of 5
    September 13, 2018

    My Ford Edge needed an oil change and new brake pads on the front and rear. Faith's Ford called me while the car was there to let me know it needed other... work, I said fix it . I want to commend Michael Borio in the service department for keeping me informed on what was needed and the cost. All went good and I am very happy!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Susan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued custo...mers, we want to sincerely thank you for your business and we hope to see you here again down the road!

  • 5.0 out of 5
    September 13, 2018

    My Ford Edge needed an oil change and new brake pads. The service department called me during the day to let me know it needed other work. I said fix... it, they did and all went smooth. It is a very good dealership that I would go back to for any other work necessary.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Susan, your satisfaction means a lot to us, and we truly appreciate you choosing Faith's Ford for all of your automotive needs. Please don't hesitate ...to call if you'd like further assistance.

  • 5.0 out of 5
    September 3, 2018

    Stopped in for a state inspection. Quick pleasant service where I was assisted by Michael B who was very helpful. Extremely pleased.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kenneth, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thanks again for your business! Take care!

  • 5.0 out of 5
    August 7, 2018

    Friendly and efficient. Knowledgeable staff. Comfortable waiting area.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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