Faith's Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
57 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 14, 2019

    had cash, Jim was so rude we went to competition and bought a 2019 explorer outright don't waste your time or money here Rude rude rude grossly condescending... and rude

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello, we regret to hear that you are disappointed with your experience at Faith's Ford. Our goal is to learn from your feedback, so we would apprecia...te it if you'd contact us at (802) 258-2400 to provide a few more details about your visit. We hope to hear from you soon.

  • 5.0 out of 5
    July 12, 2019

    we had been using a ford dealership a bit farther away but larger and finally were fed up with a roadblock at every turn: difficulty with booking appts... in a timely fashion, often parts on backorder, dealership/service dropping the ball. Faith's Ford Dealership in Brattle was a delight from the get-go....first contact telephone....explanation of my perception of a problem, then getting an appointment in the same week and promises that work would be completed. It was! Everyone i met or spoke with was courteous, and knowledgeable. A special shout-out on Chris Sullivan.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Cyndee, thank you for your great comments about the quality of service our staff provides! We're glad Chris could help you out, and we are alway...s more than happy to assist you if anything else comes up. Thanks again for your business!

  • 5.0 out of 5
    October 26, 2018

    Dropped my car off for service. Service was completed and my vehicle ready on time. Great overall experience for this service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Debra, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist ...you! Safe travels!

  • 5.0 out of 5
    September 13, 2018

    My Ford Edge needed an oil change and new brake pads on the front and rear. Faith's Ford called me while the car was there to let me know it needed other... work, I said fix it . I want to commend Michael Borio in the service department for keeping me informed on what was needed and the cost. All went good and I am very happy!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Susan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued custo...mers, we want to sincerely thank you for your business and we hope to see you here again down the road!

  • 5.0 out of 5
    September 13, 2018

    My Ford Edge needed an oil change and new brake pads. The service department called me during the day to let me know it needed other work. I said fix... it, they did and all went smooth. It is a very good dealership that I would go back to for any other work necessary.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Susan, your satisfaction means a lot to us, and we truly appreciate you choosing Faith's Ford for all of your automotive needs. Please don't hesitate ...to call if you'd like further assistance.

  • 5.0 out of 5
    September 3, 2018

    Stopped in for a state inspection. Quick pleasant service where I was assisted by Michael B who was very helpful. Extremely pleased.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kenneth, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thanks again for your business! Take care!

  • 5.0 out of 5
    August 7, 2018

    Friendly and efficient. Knowledgeable staff. Comfortable waiting area.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    July 23, 2018

    Michael at the service counter is extremely helpful and goes above and beyond. Thank you

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Darlene, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again! Take care!

  • 1.0 out of 5
    July 16, 2018

    F150 running well when brought in for routine service but not so well after, parts falling off bottom ending up with 3 trips back and forth. Terrible business... plan.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    David, we are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll give us ...a call at (802) 258-2400 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 5.0 out of 5
    July 14, 2018

    Maurice Pushee (sales agent) straight forward, honest, and extremely helpful. Service Department great!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bruce, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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