Jim Butler Maserati Alfa Romeo

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
47 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 13, 2020

    Jim and Ken did a fantastic job. They were patient and answered all my questions. They made me feel like the entire dealership was open to me. They... introduced me to the service manager. The car is incredible, better than my BMW X5.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 9, 2020

    Purchased a new 2019 Levante from Jim Butler Maserati. Dealer told me they would match Bank Of American’s rate with 2.99 percent from a local bank. Realized... when I received paperwork the rate was 3.49. Was also told first 3 month payments were being waived, not true either. None of these were large issues as we normally pay our cars off in the first year so I ignored them as I was excited to get the vehicle. The big issue is the vehicle started having trouble 3 days into owning it. It would lose power in the mornings, within the first 60 seconds of driving it. The power lose was so quick and severe it would cause us to fly forward in our seats. We have a 10 month old, this is not a safe worry to have with a new vehicle and a new baby. Then the check engine light came on. We were told to take the car to the local Maserati service center. We did, the first day it was there the original dealer’s manager Jim tried to tell us this: “I have become aware of your vehicle having an “Evap” situation. MOST Commonly caused by putting gas in the vehicle while running or the gas cap being left loose.” A desperate hope on their end as neither of those things were true. The service center told us the “evap value” was replaced and that could have caused the issue. I drove the vehicle home and got up the next morning to test it after sitting all night, same jerking motion and to top it off the check engine light came back on and now the vehicle idles rough. I’ve asked the dealer to allow the Levante to be returned for full purchase price. Time to and from the dealer to drop car off: 3 hours Time to and from the dealer to pick car up: 3 hours Number of days car has been driver able 11 days out of 20. Times in repair shop in 20 days: 2

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • April 6, 2017

    Heath Goodrich is extremely knowledgeable and friendly. He was able to find the Levante I was looking for and had it ready for pickup much quicker than... I thought possible. I highly recommend Heath and Jim Butler Maserati.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 17, 2020

    I worked with Scott and Jim, both very friendly and easy to communicate with. Got to the dealership and didn’t spend more than 30 minutes there. Very smooth... and pain free process!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 4, 2019

    After looking for 2 years for an Alfa Romeo 4C, I found a new one on the internet at Jim Butler Alfa Romeo that was close enough to what I wanted and... a good price. I called and talked to a salesman about it until closing time and said I would call back in the morning. Then I got a text from the sales manager about that call, that turned into phone calls. Though a series of texts and phone calls that lasted until 3 hours after closing time I agreed to pay asking price for the car. The sales manager said he would call me in the morning to take of everything. The next day, no phone call. I sent a text, then phone calls and left messages with no response. I tried calling the original salesman, the finance department, no one would talk to me. Later that day I looked on their website and they raised the price of the car $2000. That was the day after I had agreed to buy it at asking price. 2 Days after the sales manager was supposed to call me I finally got ahold of him. He said something was wrong with the car and it could not be sold. He told me that story for 2 1/2 weeks. So after many lies from the sales manager I finally I got ahold of the general manager and he told me the car was gone. So they sold me a car for asking price, realized they could get more, sold it to someone else and lied to me about it for 2 1/2 weeks.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    March 13, 2019

    Kyle was a pleasure to work with. He understood what I wanted and worked with me to make sure I got the right car. I highly recommend finding Kyle and... working with him with purchasing your next car. I will be going back to him when we look for a car for my hisband

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 4, 2019

    Kyle was extremely helpful and patient during my search for the perfect Alfa Romeo. Jim over in finance did a great job at getting me into the car for... a fair price as well. Overall a great experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 4, 2019

    Kyle Luttrull was very professional and helpful! Leased a 2019 Guila. The buying experience was pleasant. Kyle was knowledgeable and very easy to work... with!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 1, 2019

    IT HAS BEEN SOME TIME SINCE I HAVE PURCHASED A NEW VEHICLE AND WAS DREADING THE "DEALER INTERACTION" FROM TIMES PAST. KYLE MADE THE PROCESS EASY AND PAIN... FREE. IT WAS DONE IN A VERY BUSINESSLIKE FASHION WITH ZERO SHENANIGANS... HIGHLY RECOMMEND KYLE AND DEALER. A QV PURCHASE AS IT SHOULD BE.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 5, 2019

    I just purchased a Giulia from this dealer. Kyle was my sales rep. He did a fantastic job with my order and was quick to answer via email. The finance... guy did not gouge on options and made the process easy. He also didn't hide numbers and made everything transparent. He even found me a better rate than I had found on my own. I was in and out in an hour once we decided on the car. They have a beautiful showroom and treated me like a king. I would highly recommend checking them out.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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