Ford Lincoln of Columbia Hours
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I bought a used 2018 Focus recently. They need to inspect vehicles better and be more honest about condition. Tires were bald, tail light broken, and... the vehicle was modified. The only damage I was told about during my numerous calls and emails they said they had fixed in the body shop. The paint literally came off in the car wash a few days later. The service manager stated "well its a used car and we don't check everything." The GM claimed that the service dept inspects all vehicles. Obviously they didn't look at the tires, tail light, or wiper fluid level (warning light on dash). I bought the car regardless of the fact that it needed new tires, a tail light, and we could tell that the bumper repair was done poorly. They knocked $400 off the asking price due to those issues. I asked the GM to have the bald front tires put in the back and he said "your going to have to pay for that". I should have walked out there and then but the car was unique and i drove 6 hours to get it. I wasn't aware of the modification until I got home and found the box for the part and found out that it was in fact installed. In fairness to the dealer it would have been easy to overlook. The modification done doesn't really affect the car from a safety or a performance standpoint but the service manager confirmed that Ford could deny claims on the factory warranty that remains. I know that a problem is unlikely to occur but having the warranty factors into the value of the car and would have been nice to know about before hand. I wasn't happy with the experience or the difference in vehicle condition but I had no intentions of saying anything to them or on here until I found out about the warranty and their response to it. So maybe this will help someone else with their purchasing decision when deciding to buy used from this dealer.
Very professional and knowledgeable staff. Great experience all the way around. Highly recommend Barry Duke as a salesman. Great to work with. Recommend... to anyone in the market for a new vehicle.
We have dealt with this dealership for 10 years, before the ownership change. It is still the same excellent service.
I bought a used Fusion Titanium. I absolutely love the car! Terry was wonderful to work with. He stayed after hours to help me. My only complaint is the... car could have been cleaner before I drove it off the lot.
Could not work with my extended warranty and be within my deductible. Was going to cost me way more than what I should have to pay.. Very dissatisfied.
PURCHASED NEW F150 . BARRY AND SAM WERE FRIENDLY .NOT PUSHY AND TO THE POINT. BARRY KNEW THE PRODUCT AND THEY BOTH STAYED AFYER TO COMPLETE THE DEAL
I was in the market for a car. I found a used Lincoln MKX in their website. I called the dealer to see if the car was still available. It was! The... salesman, Barry Duke, took my credit application, and called me to tell me to come pick up the car. When my husband and I got to the dealership, all the paperwork was ready! All required was a test drive if the car and signatures! Everyone was friendly and very knowledgeable! Their customer service is outstanding! I highly recommend Ford Lincoln of Columbia, TN to anyone in the market for a new or used car!
Twice in past three months I went to start my new car in the morning my battery was completely dead called roadside assistance to jump my car. Service... department said the battery tested good and did not find any problem with the car. When I first looked at the car I could not take the car out but the battery was dead, I guess there was a message there. Not a warm feeling there.
was initially surprised by new ownership but discovered that the new owners and staff were very friendly, professional and knowledgeable. thanks for having... such good people to sell and service a product I have driven for many years in many forms.
Best experience buying a car. Fast, honest, direct. I told the salesman what I was looking for and I was out the door with my new vehicle in two hours.... They gave me a fair trade in value for my vehicle. Will be back to buy my next vehicle.