Tried to purchase a vehicle however never received calls back from dealer . Was never told how much they were going to give for trade and had a pre approval... letter that dealer obviously did not want to honor . Wost expierence ever trying to purchase vehicle . Would not recommend anyone to purchase vehicle at clinton Billion auto
Melinda, I am sorry about your experience with us, and we really want to know more about your experience! We try to promote the best business practi...ces and offer exceptional value when shopping our dealership. Since we do not have any more information than your first name, we would like to request that you contact our customer care department at 888-995-3910 ASAP! We are here to help.
I found a truck I wanted to test drive on the internet so I called to schedule a test drive. Talked to a salesman on the phone and scheduled a time, as... I pulled into the dealership another salesmen pretty much ran next to my car as I found a place to park, as I got out he ask me if he could help and I told him I had an appointment with someone already and he directed me towards him. Took the truck on a test drive and got back to the dealership to go over the numbers and, being pre-approved from my bank, I basically wanted to know the price so we could start the negotiations lol. This is where it got bad, they would never tell me a number just wanted to run my credit, then I told them that, being a smart husband, I wasn’t gonna buy til I talked it over with my wife first and thats when the salesman told me too buythe truck then ask for forgiveness later from my wife. This is where I started to get suspicious so I told them that my babysitter was leaving soon and I had to get going meanwhile I kept asking “what’s the number?” Would never tell me, he would always get up and go to the sales managers desk. Finally I just got up and walked out and as I was backing my car out, he ran out and told me what my monthly payment would be. I said again that I’m pre-approved and didn’t want to what my payment would be. Overall, very pushing sales tactics and very slimy salesmen
Should have known I would not be treated with respect @billionclinton @billionauto, since their BBB rating is a big, fat F. Their poor sales tactics exemplify... the stigma that women continue to face at car dealerships. We drove over 3 hours to purchase a vehicle and put a deposit down over the phone before we left. Once we arrived, the car had been sold, my credit had been run, and sales manager Clint was not empathic at all. Also found out they don't take deposits on trades, but we were not told that until after we had driven over 3 hours and told there was no vehicle for us to buy.
Rick Brown takes very good care of me when I bring my truck in for service! He is very professional and friendly! Their service department is highly recommended!
My family over the course of the last nearly ten years had purchased 3 vehicles personally and extended family a couple cars as well from this dealership.... This was when it was run by John and Drew McEleney, the prices were always fair and service was exceptional. John and Drew took great care of customers and were always willing to make it right. Sadly this is not the mode of operation at Billion Automotive. This past fall my family was considering trading in our theee year old GMC, as usual we contacted our soon to be retired sales professional to complete one final deal. A price for the new one was agreed upon, then came time for the trade... A three year old, low mileage (24K) Yukon in exceptional shape. The trade was six thousand dollars less than a competing dealer. Not six hundred but six thousand dollars less. We were in disbelief, the sale which was a slam dunk provided the trade was fair didn’t happen. Our friend retired and told us to buy from the competition as an always honest advisor. We did just that, I will never recommend someone deal with a dealer who couldn’t come anywhere close to the market rate on a car trade. As far as I am concerned they are now basically thieves and don’t deserve anyone’s business. I wish I could say this wasn’t a true story but I always make sure to tell people about what a pathetic and dishonest outfit Billion Automotive in Clinton is. I will never be back, you turned away a loyal customer for good.
Great people, great service and great waiting room where I can drink my complimentary coffee.
Pat, Very happy to hear you enjoyed your visit to Billion Automotive. Thank you so much for your recommendation!
Billion Auto in Clinton, Iowa, always take care of all my needs. There service advisors are great to work with. Definitely recommend.
Randy, Thanks for sharing your experience with Billion Automotive in Clinton. We are glad to have you as our customer for sure!
Called In for oil change and everything was handled very professionally .
Bob, Thanks for the recommendation, glad we were able to get you quickly and that you found our service professional!
John Moeller did an exceptional job through out the whole buying process.
Ed, thank you for your five star rating, we strive to provide exceptional service and value. Glad you and John got together and made your buying proc...ess pleasant!
Have always been very happy with Lauren at the service desk. She is the best.
Michael, Thanks for the recommendation! I am happy to hear about your service experience as being a good one.