Sewell BMW of Grapevine

Sewell BMW of Grapevine performed like a well oiled machine. My salesman, Harrison Redden, was absolutely great!! He made the whole car buying process smooth and not dreaded. Harrison was only helpful the whole way through (NOT PUSHY NOR ANNOYING), only helpful in helping me settle on the features, colors, style, etc. and then finding that car for me. Also, Joe Long was so patient and good at explaining all the technology in my new BMW. Thank you guys!!!

Sewell BMW of Grapevine performed like a well oiled machine. My salesman, Harrison Redden, was absolutely great!! He made the whole car buying process smooth and not dreaded. Harrison was only helpful the whole way through (NOT PUSHY NOR ANNOYING), only helpful in helping me settle on the features, colors, style, etc. and then finding that car for me. Also, Joe Long was so patient and good at explaining all the technology in my new BMW. Thank you guys!!!

Sewell’s mission is to deliver an exceptional vehicle sales and service experience, with a clear focus on building long-term “customers for life” relationships rather than individual transactions. This was my first experience with BMW of Grapevine, and it exceeded expectations, thanks to the attentive service and clear, consistent communication provided by my sales representative, Tim Bae. Mission accomplished—I am a Sewell customer for life.

What a terrible place to spend your money and time... Jeez. Sales manages sent me a message literally saying to not bother him if I want to buy a car lower that listing price... Wow, that an amazing approach that would definitely ruin your little shop. Do not buy anything from them.

I am sharing this review to document my experience with Sewell Motor Company of Grapevine after exhausting all reasonable attempts to resolve this matter privately with sales representative Manton Fain and dealership management, including Deborah Young. I entered into two separate lease transactions with Sewell, relying on clear and repeated representations made by Manton Fain (sales rep)regarding Guaranteed Auto Protection (GAP) coverage. Prior to signing, I specifically raised concerns about full GAP coverage and was affirmatively told it was included with the lease and would protect me from any and all payoff deficiency, including if in the event of a total loss. These representations were material to my decision to proceed. At no point before signing either lease were any exclusions, limitations, or qualifications disclosed, discussed, or provided in writing. No distinction was made between “traditional GAP” and any limited or alternative protection, nor was I advised that rolled-in balances, prior amounts, or other exclusions would not be covered. These are material facts that would have directly impacted my decision to lease. After my vehicle was totaled by a third-party at-fault driver who ran a traffic control sign, and after I had already entered into a second lease with Sewell, the dealership asserted previously undisclosed limitations and informed me that I allegedly owe $11,630.11. These limitations were introduced only after the loss occurred, not prior to execution of either contract. Compounding the issue, I did not receive copies of my signed lease documents at the time of signing for either transaction. I only received them on January 23, 2026—months later—and only after specifically requesting them again. I have sent multiple detailed, written emails to dealership management outlining these concerns and requesting a formal response. Despite the time-sensitive nature of the issue and the potential financial and credit harm, no response has been provided. Additionally, as of this review, I have still not received any communication regarding my vehicle registration, despite multiple follow-ups. I am not posting this review lightly. I made good-faith efforts to resolve this directly and privately. My concern is not with an accident or an insurance claim, but with the failure to disclose material limitations prior to signing, followed by silence once those issues were formally raised. Consumers deserve transparency before entering into major financial obligations. I hope Sewell chooses to address this matter responsibly and communicate directly. Until then, I believe it is important that others are aware of my experience.

Salesmen lied to me about selling the car to a party the party called me afterwards and tried to see me the car! Very disappointing!!

After seeing the car online, the discussions with Kim at Sewell were professional and to the point. Car properly described online. Transaction was very simple. Car is very nice and I am very happy.

Mike Scholz was very helpful as I was looking for a used Mazda Miata RF.

Salesman super professional and respectful and patient, no bad comments against him , happy with my purchase

I wish I could leave a negative star. I took my 2020 BMW X5 to Sewage BMW of Grapevine, the cold air was blowing on the drivers side but not the passenger side. It was 97 degrees out, so they know I need ac. They quoted $1,000 just to diagnose it. I asked them to just check and see if it was simply low on refrigerant (which is a common cause for the symptom I have since learned). The slimy service advisor said there is no way to check if the refrigerant level is low, they HAVE to empty the entire system and do a $1,000.00 diagnostic. This is a flat out LIE. All they have to do is hook up gages to see if it's low, like the mechanic I took it to did. The called with a quote for $7,000.00 that might fix the AC. No telling how many more thousands they would have tried to pry away when this didn't work. I demanded they get my car ready and I would take somewhere else. Some quick research indicated this is common with these sorry BMW cars, and it is typically a stuck water control valve or low refrigerant. The control valve is a $20.00 item on Amazon. This car was bought from this dealership and they certified it, but refuse to stand by it. This is a true stealership these guys are con-artists. This dealership is not even accredited by the Better Business Bureau. This screams volumes. Don't go here for service. Do yourself a favor and avoid this place.