West Covina Chrysler Dodge Jeep Ram Hours
I had been in contact with them several times prior to my visit, the price was well documented. When the time came to do the deal the price was suddenly... $10,000 higher than the website advertised price. Larry, the manager was totally non apologetic and proceeded in trying to sell me something else. This is typical FALSE ADVERTISEMENT!this is illegal and I plan on pursuing this to conclusion.
I purchased a used jeep from them 3 months ago. I called in late September to find out where are my plates. Diana tells me we posted fees and your paper... plate isn't expired yet, she said she had to wait for someone to look at the papers and call me, well it's been over two weeks and nothing. So I call on 10/10/19, they can't find anyone to help me so I ask for a manager. Cindy has an attitude, rude, and could care less. She said it would be done and send an email today, guess what I received nothing. That's what this dealership offers is nothing. Also it took over 5 hours to get finance to stop playing games and Raul tells me I have to buy the safeguard service and use other bully tatics on me. Please learn from me and don't buy a car here.
I bought from a dealership (West Covina) thinking they’d be more trustworthy than a hole-in-the wall place; I was completely wrong; I’ve had nothing but... issues for the past year. I purchased a certified preowned 2016 pro-master city with 20k miles. The biggest issue was my air conditioner went out and when I took it to a dealership closer to me (because this one is an hour away) they said that the vehicle wasn’t covered under warranty because it had been in an accident which was not disclosed to me or on any car fax reports. I called the West Covina dealership to ask “what gives” and they told me that “since they sold it to me in that condition they would take care of it.” They “fixed” the ac after three visits (one hour drive each way and had to call out of work each time because they “don’t do service on the weekend”) and after a week it’s broken, blowing hot air. My other issues I’ve had with the vehicle is the rotors were sold to me warped and need replacing and the tires were shot. I had a blow out on the freeway after six months of ownership (which the vehicle came with no spare) and a month later my other tire got a flat-I take it to get patches and they tell me they can’t patch it because it’s already been patched. Obviously this dealership makes as many budget cuts as possible and doesn’t actually partake in a full inspection of the vehicle.(unless they do and just forge the results to make a profit.) I’ve never had an issue with a car company before and this is just ridiculous.
These people talk a lot f crap. Don’t let them get you. I fought and fought and I won. They even gave me 3 yrs. free matience.
False advertising at its finest. Garbage management. Bait and switch. Wont sell as advertised unless you purchase their bs add ons. Tried to charge 8k... above sale price. Told them to kick rocks. Dont waste your time here, they are a joke.
So I first tried to call on a vehicle I saw online no answer strange but maybe they were busy, so I submit my interest online and get a response from Sales... man Geo he calls me and tells me the vehicle is still available that he just went to pull it up front asks if I'd like to go down and view it I reply and tell him I'd be there in 30mins. When I get there I ask for Geo and he tells me he has to find the car which I'm surprised because he told me that he just pulled it up to the front long story short he lied then after finding the vehicle he said they couldnt find the keys and kept me waiting for an hour with both update as to what was going on I got fed up and walked out this place is a joke don't come here unless you want you're time wasted
Beware, they will run your credit and ding your report by looking for loans before giving you any numbers or agreeing on a price. Not to mention, we ran... out of gas in the test drive.
I regret that I cannot give negative stars to this dealership. They fit exactly the stereo type of the old school Car dealers. I came here on an advertized... vehicle, negotiations took hours and they would not let me leave. Finaly we settled on a price, only to find out in finance they had added 2,900.00 To the price for a off brand low jack system. They tried to pull a fast one, I feel it was not very honest dealings, this was my experience you have been warned!!!!! In addition they have the worst customer service, no one answers the phones, you leave a voicemail and no one calls you back????? Over 90% negative reviews.... I should of checked the reviews first!!!!
Went in for a vehicle I seen on line was told to see DJ he had me see someone else then he was helpful but had me waiting then floor manager got involved... left will never go to this dealership again
False advertising , they try to sell you a tracking device and another add on device that totals 3000$ on top of price. They assured me over the phone... and in person the price that is online is the price I pay. No deal buyers beware!!! Definitely don’t recommend this place don’t waste your time and money here.