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Spent several hours looking at vehicles, found one that I was interested in. I adamantly inquired about remote start, I was informed that this vehicle... had remote start, it doesn’t. I did not know this until I have the vehicle home. They gave me 5 calendar days to return with the credit union check, the five days included Thanksgiving,Friday,Saturday and Sunday. Realistically giving me one day. This did not work because they did not provide the paperwork requested and required, so on Monday I had to go back to the dealer and request the proper papers. While there I asked about the remote start and was told that I had signed the “no regrets, no remorse” paper therefore I was SOL. Very deceptive sales, leads one to believe that the vehicle is more than it is. I am 72 years old and cannot sit down and read all the paperwork that it takes in California to purchase a vehicle, I have to trust the people who I am dealingeeee with to be honest and trustworthy. Warning if you purchase a vehicle from this dealer you are foolish. They are a far cry from Envision MBZ, from which I have purchased three vehicles with never a complaint or issue. Nuff said
Horrible customer service. And service department. Took two months for a single repair and they where passing the ball to one another, I would never recommend... this dealership to no one , including the management.
Bait and switch pricing here. Repeated claims "someone" listed the price lower than allowed. Will tack on unnecessary services to inflate the price and... refuse to remove them. They will try to sneakily raise the final price in the contract despite your handshake agreement two seconds beforehand. Be very wary and do not buy here.
Went in to buy a truck, before I could buy at their advertised price mind you salesman 4 months on the job told me the truck had a recall and they could... not sell it to me after running my excellent credit total waste of time deceitful lying deaIership. STAY AWAY FROM THIS BUSINESS!!!
West Covina has a great staff. I was helped by Angel Uribe he helped us out with our purchase on the VW Jetta would refer anyone to come here and ask for... him !!! Great guy !
Thank you for the 5 stars. We appreciate your feedback.
I had been in contact with them several times prior to my visit, the price was well documented. When the time came to do the deal the price was suddenly... $10,000 higher than the website advertised price. Larry, the manager was totally non apologetic and proceeded in trying to sell me something else. This is typical FALSE ADVERTISEMENT!this is illegal and I plan on pursuing this to conclusion.
I purchased a used jeep from them 3 months ago. I called in late September to find out where are my plates. Diana tells me we posted fees and your paper... plate isn't expired yet, she said she had to wait for someone to look at the papers and call me, well it's been over two weeks and nothing. So I call on 10/10/19, they can't find anyone to help me so I ask for a manager. Cindy has an attitude, rude, and could care less. She said it would be done and send an email today, guess what I received nothing. That's what this dealership offers is nothing. Also it took over 5 hours to get finance to stop playing games and Raul tells me I have to buy the safeguard service and use other bully tatics on me. Please learn from me and don't buy a car here.
I bought from a dealership (West Covina) thinking they’d be more trustworthy than a hole-in-the wall place; I was completely wrong; I’ve had nothing but... issues for the past year. I purchased a certified preowned 2016 pro-master city with 20k miles. The biggest issue was my air conditioner went out and when I took it to a dealership closer to me (because this one is an hour away) they said that the vehicle wasn’t covered under warranty because it had been in an accident which was not disclosed to me or on any car fax reports. I called the West Covina dealership to ask “what gives” and they told me that “since they sold it to me in that condition they would take care of it.” They “fixed” the ac after three visits (one hour drive each way and had to call out of work each time because they “don’t do service on the weekend”) and after a week it’s broken, blowing hot air. My other issues I’ve had with the vehicle is the rotors were sold to me warped and need replacing and the tires were shot. I had a blow out on the freeway after six months of ownership (which the vehicle came with no spare) and a month later my other tire got a flat-I take it to get patches and they tell me they can’t patch it because it’s already been patched. Obviously this dealership makes as many budget cuts as possible and doesn’t actually partake in a full inspection of the vehicle.(unless they do and just forge the results to make a profit.) I’ve never had an issue with a car company before and this is just ridiculous.
These people talk a lot f crap. Don’t let them get you. I fought and fought and I won. They even gave me 3 yrs. free matience.
False advertising at its finest. Garbage management. Bait and switch. Wont sell as advertised unless you purchase their bs add ons. Tried to charge 8k... above sale price. Told them to kick rocks. Dont waste your time here, they are a joke.