Vroom (Online Dealer)

1.3 out of 5 1.3
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 9:00 AM - 8:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since March 2017

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

1.3 out of 5 1.3
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 11, 2019

    ridiculously overprices cars. no mazda, especially a 2016 grand touring , with 70,000 miles should be this price. a joke of a company in many ways.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    November 2, 2019

    From the start of this process of buying my vehicle from Vroom - it's been a pain in the rear end. The girl I originally dealt with didn't know a darn... thing - I finally would only deal with her manager. When first set of paperwork arrived - it was wrong. 2nd set of paperwork - one of the numbers was different and they couldn't tell me HOW and WHY it was different. Then the delivery process - was pretty smooth. The truck driver called me 4 days before my delivery date to tell me he was in my city to drop it off. Um...ok - let me just drop what I'm doing when your 4 days early. Then vehicle registration - this has been the most screwed up. I send them everything that is requested in a timely fashion - then I hear nothing. I call them to request a new temp tag since my is expiring. I get them my dec page as they requested within 15 minutes and now I'm still waiting on my new temp tag and it expires tonight at midnight. I don't recommend this company. Clearly they need some tweaking. And they need to be proactive about getting new temp tags that are nearing expiration. Maybe set up an alert in your system as a reminder that your customer's tag is expiring. Be PROACTIVE not REACTIVE! This isn't rocket science people.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 1.0 out of 5
    April 17, 2019

    Their customer service is amazing until you sign your paperwork and hand them your check. They will intentionally mislead you about estimated delivery... dates to get you to buy a vehicle. My salesman promised delivery is 7 days "maximum" and it has taken MANY more days. Their support team has no idea where the vehicle is throughout the shipping. The vehicle waits for inspection for a week with no updates then another week of shipping come to find out there is one thing after another that delays it an extra week. I might be the exception, but they really let me down and left me hanging without a car. If I would have know the delivery was so horrible I would have simply bought another car. They need to be a lot more transparent if they want to have repeat customers.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    24 people out of 24 found this review helpful. Did you?
  • 5.0 out of 5
    August 16, 2017

    Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway.... It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 3.0 out of 5
    April 27, 2017

    Found a vehicle that I was ready to buy but their no haggle pricing was too high. As an online only dealer without brick and mortar investment they should... offer very attractive pricing. I managed to find a similarly equipped car for a much more attractive price. Their customer service was great so if you find a car that you like and you like the price I would not hesitate buying from them.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 10 found this review helpful. Did you?