Vroom (Online Dealer - Nationwide Delivery) Hours
With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national
online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.
Read reviews that mention:
Looking for a car for my wife and she had a specific model and colors that she wanted to find. Vroom had the a couple of cars and they looked great on... the website. Started the process to purchase with skepticism about buying a car from just pictures on the website and not seeing the car in person. However, the team at Vroom went out of their way to answer my many questions, went to the lot and took pictures of the car when asked (multiple requests) and verified all of my questions. They always answered e-mails or questions over the phone and showed great customer service. The entire process took right at 2 weeks from purchase to delivery. We also had a car to trade-in and they were very fair on the price and picked it up upon delivery of the new car. The delivery process for us was manageable even though the time slipped one day due to travel but the driver and Vroom Delivery support kept in contact each day. When we received the car we noticed 2 minor items that were broken and Vroom Customer Service worked to replace and paid the local dealer directly. Overall, a very good experience and I highly recommend Vroom and their team. You have to be willing to go into the process understanding it is a different experience buying a car from a website and be flexible with the process and communication.
Fast and easy.. Nice vehicles and good prices .Low interested rate. Hassle free. Very helpful asking me what can they do to help me get the vehicle I... want.
Hi - thanks for taking the time to provide your feedback. We're so happy to hear you had a great experience. We appreciate you giving Vroom a try. Enj...oy your ride! The Vroom team
I had never bought a car on line before and I was nervous that I fell for a scam because the delivery was delayed. The car did get scratched during delivery... and they paid to buff out the scratches. The heated seats and cruise control didn't work but the 90nday warranty fixed it and vroom paid me back for the $50 deducible. I was not happy with delivery but they made everything right. So no worries on buying through vroom, I would give them an opportunity again and if they are the best deal I definitely would trust and buy from them again.
Hi Mark - thanks for the detailed and honest review. We're sorry you ran into a few issues with delivery but are happy to hear our team was able to ma...ke things right. While it's our mission to give our customers a great experience the first time, we know things can happen and appreciate your patience in allowing us to correct them. Thanks for the recommendation and we hope to work with you again in the future. Enjoy your ride! The Vroom team
I'm just going to talke about the only thing that was really BAD. My target time for delivery was 6am - 8am. My car showed up at 8PM. Hard to check it... out in dark. I took the day off. And since it came so LATE that I had to call in sick the next day. (I get up at 3am for work) And the drivers door emblem was missing. Delivery drive said I had to prove it to him, that one was there when I nought th car, witch I did. He said there company would send me one. Yea RIGHT!!!
Trust Vroom in ALL stages of your car sale and acquisition! There was no issue with purchasing out of state and the people with whom I communicated were... truly professional and knowledgeable. I will definitely go with Vroom again when next I have an automobile need! I both sold my old car and acquired a new one!
Hi - thanks for the great feedback and for trusting Vroom with selling and buying your car. Enjoy your ride! The Vroom ream
Vroom deserves a great rating for their customer service, inventory of used vehicles, pricing and delivery service. All has been exceptional, my daughter... will enjoy her Jeep for years to come! Thank you for your time and consideration.
Hi - thanks for taking the time to provide your feedback. We're happy to hear you found our process easy and helpful. We hope your daughter loves her ...Jeep. The Vroom team
I usually spend hours at the dealership. Negotiating this or that and always feeling the stress of working for the deal you wanted. Then you go to financing... and it gets worse. There was none of that with VROOM I got the car I wanted with the features I wanted at the price I wanted at the rate I wanted. The agents were friendly fast and very helpful. Now my neighbors see my car and see that someone they knew did this and loved it .
Easy, no need to haggle professional staff, easy financing process, delivery proficient and punctual. My car is great..I would definitely buy by this... process again.
I have purchased 7 vehicles prior to purchasing my latest vehicle from Vroom. This experience was hands down the worst of my life! I was mislead by the... salesman, they claim to be easy because it's online and that's the furthest thing from the truth. In reality you end up doing everything the dealer typically does for you and when your car shows up it "rolls off the truck" dirty. Which is no fault of theirs they are shipping the vehicle, but when you look at it in totality it's worth paying an extra 1-5% and going to a dealer who actually helps you!
Hi - thanks for taking the time to provide your feedback. We're sorry to hear your experience wasn't great. We hate to hear this and will share with o...ur team. If there's anything we can do for you at this point, please let us know. The Vroom team
All was easy and efficient. Love the car. Very impressed. I was pleased to see the extensive variety of every make and model of automobile. Local car shopping... does not offer that and sometimes you settle rather than getting the car you really want. Not with Vroom.
Hi - thanks for the great comments. We agree, a huge selection and variety is a big plus. We're happy to hear you had a good experience and found just... what you wanted. Thank you for giving Vroom a try. Enjoy your ride! The Vroom team