Vroom (Online Dealer - Nationwide Delivery) Hours
With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national
online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.
Read reviews that mention:
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Hi Larry - thanks for the feedback. We agree - there's no need for haggling or leaving your house! We're glad to hear you enjoyed the experience and t...hank you for giving Vroom a try.The Vroom team
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed... process, of paper work.
Hi - thanks for taking the time to provide your feedback. We're thrilled you had such a good experience. Enjoy your ride!The Vroom team
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase... from Vroom again.
Hi - thanks for the feedback. We're sorry you had some bumps along the way but we are happy to hear our team made them right. We appreciate your busin...ess. The Vroom team
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which... they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Hi Brandon - thanks for the feedback. We appreciate you taking the time to provide it. We've shared your comments with our team and we are actively wo...rking to improve our process. Thanks for giving Vroom a try and for the recommendation.Enjoy your ride,The Vroom team
Vroom is with you from the beginning of the car buying process to delivery of your vehicle and beyond, They are easily accessible by phone or email to... answer any questions you will have. The whole process is handled very professionally. The car looks as good in person as it did in the pictures!
I have been waiting nearly a month for my car to arrive. I followed all of their directions had everything returned in a timely manner, and provided everything... they needed. I have already made a car payment and have not received my vehicle yet. Every time I call to ask what is going on I am told it is in one of the inspection phases. I have asked to speak with managers and have never been connected to one, being told there are none available. Customer service always just says the same thing it's in an inspection FaZe, they will look into it and get back with me. The problem is, no one ever gets back to me. I have called nearly every day. I was sent an email stating my vehicle was confirmed to be delivered yesterday between 10 and 2, at 1:30 in the afternoon I got a call from there delivery department saying my vehicle was delayed another day and I won't get it until today until 5 to 8 p.m. I am furious! I was going to take that car with me to go out of town, as my car was totaled in an accident. Now I have to make other arrangements and borrow a vehicle from a family member so that I can go out of town. Absolutely the most miserable experience I've ever had buying a car. My husband used carvana and everything went very smoothly for him oh, I wish I would have went that route, or better yet just gone to a car lot like I was going to do. My suggestion is do not use this company. Best of luck
Hi Jen - we're really sorry to hear about your experience. We will share your review with our internal team as we are working on many of the areas you... had issues with. If there's anything we can do for your at this point, please let us know. The Vroom team
First time buying online...
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan... department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Vroom had the vehicle I wanted at a fair price and the customer service was friendly, professional and very accessible. They did what they said they would... do and were eager to make it a smooth process. I do recommend VROOM as a convenient option for purchasing a quality used vehicle.
My entire buying experience with Vroom was fantastic. I highly recommend this kind vehicle purchasing format. They provided outstanding customer service.... Vroom has impressed me so much that I will recommend it to all my friends and family.