518 Auto Sales of Norfolk

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(538 reviews)
Visit 518 Auto Sales of Norfolk
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 5:00pm
View all hours
Service Sales
Monday 9:00am–5:00pm 9:00am–8:00pm
Tuesday 9:00am–5:00pm 9:00am–8:00pm
Wednesday 9:00am–5:00pm 9:00am–8:00pm
Thursday 9:00am–5:00pm 9:00am–8:00pm
Friday 9:00am–5:00pm 9:00am–8:00pm
Saturday Closed 9:00am–5:30pm
Sunday Closed 12:00pm–5:00pm
(757) 512-8861 (757) 512-8861


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About our dealership

This seller has been on Cars.com since March 2017.
518 AUTO SALES in Norfolk VA treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 888-722-9896.

Service center

Phone number (757) 512-8861

Service hours


Meet our employees

View all 13 employees View less employees


(538 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of 518 Auto Sales of Norfolk from DealerRater.

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Do Not Go Here to buy anything

Basically I have given 518 auto sales 8000 for a car I’m good condition. Have been going back to the dealership with issues since the second week of purchase with issues about the vehicle at this point they have the vehicle I’m paying monthly payment to a finance company and they offered to switch out the vehicle when he got his new vehicles in Friday contacting me telling me they had a vehicle and wanted to drive it around to make sure it was running properly without issues and then telling me i can afford any of their cars unless I put down more money having me take it to a dealership for diagnostic which uncovered even more issues totaling over 4000 dollars which I had to pay for diagnostic 206 dollars to pick the vehicle up and bring it back to the dealer to be switched out. Now they are ducking my calls forwarding me to wrong extensions. Being rude and short. And offering no time frame to when the issue will be resolved. All I want I a good running car for my children and I or my money back to get another car. This has caused me a tremendous amount of emotional distress and travel expense to my children as well as my sick grandmother back and forth to her appointments and being able to have transportation for my work as a caregiver


Sooo happy love my ride 👌👌

They were awesome . Will always Remember this experience . We had a issue on the way down , no hotels available lol , coming from upstate NY . Well worth the trip and the no sleep ..😂 They treat you the way people should be treated , like you matter .. ❤️


No one got back to me on if it was even available. I...

No one got back to me on if it was even available. I Didnt go


Very Good Services! i highly recommend to everyone Very...

Very Good Services! i highly recommend to everyone Very Good Services! i highly recommend to everyone Very Good Services! i highly recommend to everyone Very Good Services! i highly recommend to everyone Very Good Services! i highly recommend to everyone


This is the worst place I have had to deal with dont know...

This is the worst place I have had to deal with dont know what they are doing. Never called me back. Emailed with no return.


My son just had his first car buying experience at 518....

My son just had his first car buying experience at 518. It was not good. Bought a 2008 Cadillac on 5/28/2021, the very next day the car wouldn't start. He's been waiting all day for a tow truck to pickup the car, which never happen, but was told by 518 they would pick it up. Now he has to wait until 518 opens up again to deal with the situation, which he'll get the run around because he's young. I will be calling them as soon as they open!


Great Dealership! Very welcoming and professional. They...

Great Dealership! Very welcoming and professional. They went the extra mile for me by giving me more for my car than what it was worth and helped me to find the best interest rate.


So far, so good. Nick answered my call and we got the...

So far, so good. Nick answered my call and we got the ball rolling on the E350. Finalizing details now. Good trade in too. Happy.


This dealership is a fraud , be careful of them

They advertise what’s not available ,trick u into paying that it will be delivered , worst when u from out of state , they will toy a dead car to you, it happen to me , they heartless , no human feeling in how the operate , they nice until you pay , they can’t even keep track of inventory


Hello everyone, I'm a 25 year retired USMC veteran, and I...

Hello everyone, I'm a 25 year retired USMC veteran, and I feel 518 management doesn't value their customers after a sale is made! I've previously written a review stating how pleased I was with the exceptional service, well my opinion has changed. I would suggest anyone who thinking about purchasing a vehicle from there to take that vehicle to someone whom they trust prior to finalizing the sale and this is why. Three weeks after purchasing the vehicle the engine check light came on while my son was driving so he took it to have the code read at one of the automotive stores in VaBch. The code identified it was the battery so my son replaced the battery out of his pocket. The cost was a little over $200.00. I called the dealership and pretty much got the run around from the store manager Mr. G stating he would give me a call back but never did. Well it so happened the tags for the vehicle came in and I've received a call from the receptionist later that same evening. So I decided to go pick up the tags and registration myself the following day. When I arrived the sales representative who sold me the car recognized me and assisted me with getting the tags, and then I told him I needed to speak with Mr. G regarding having to replace the battery. After approximately 30 minutes later Mr. G approached me and asked me to step into an office. I then told him what we experienced with the vehicle and that the battery was replaced, and yes I brought the receipt with me. He begin to tell me how he had to buy his wife a battery after purchasing her a car and he wasn't aware of any problem with the vehicle and how we should've brought the car back to him first. He didn't want to reimburse the cost of the battery or take responsibility for a faulty/depleted battery. If he would have offered half of the cost I would have been satisfied but instead he decided to become very unprofessional. So, I hope that you tread very cautiously if you're looking to buying a vehicle from 518, especially if you're veteran, reservist/Guard, or active duty. Mr. B, USMC MGySgt Retired. For this I give them a rating of poor.

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