[{"id":468808,"personPtyId":35757240,"firstName":"Henry","lastName":"Baena","titleText":"Sales Associate","shortBioText":"I\u001ave been with Biltmore Motors for 16 years and in the car industry for 20 years. Laid back selling style. On my days off, I enjoy fishing and watching sports. Go MIAMI HEAT!!! Go Dolphins! Come see me for the best car buying experience.","emailTxt":"ennesva@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":100,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114205/employees/26df70ea804c.jpg","drDealerId":114205,"dealerEmpStartDtUtc":"1009843200","industryStartDtUtc":"883612800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":613647,"firstName":"Lissette","lastName":"Garcia","titleText":"Sales Associate","shortBioText":"","emailTxt":"lisset@biltmoremotorcorp.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114205/employees/192c7514e8f1.jpg","drDealerId":114205,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":460800,"personPtyId":36422857,"firstName":"Fernando","lastName":"Botello","titleText":"Sales Associate","shortBioText":"I am from Guanabo Cuba and migrated to Miami in 2002. I love to sing and engage in Martial Arts and have 5 belts in Karate. I love selling cars and helping mu customers get into the vehicle they desire","emailTxt":"fernando@biltmoremotorcorp.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114205/employees/3222f40d95de.jpg","drDealerId":114205,"dealerEmpStartDtUtc":"1396310400","industryStartDtUtc":"1080777600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":574829,"personPtyId":32305226,"firstName":"David","lastName":"Hernandez","titleText":"Sales Associate","emailTxt":"easyfinace305@gmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114205/employees/c3b443af4752.jpg","drDealerId":114205,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":465705,"personPtyId":35373856,"firstName":"Carlos","lastName":"Reyes","titleText":"Operations Manager","emailTxt":"carlos.reyes0925@gmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114205/employees/4d9fd8f74e92.jpg","drDealerId":114205,"dealerEmpStartDtUtc":"1270080000","industryStartDtUtc":"1112313600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":432454,"personPtyId":43073650,"firstName":"Angel","lastName":"Turcios","titleText":"Sales Associate","shortBioText":"El mejor vendedor de Biltmore Motors! Mas de 10 anos de experiencia.\r\n\r\nBest sales person at Biltmore Motors! More than 10 years of experience.","emailTxt":"angelturcios74@gmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114205/employees/bc53c14a7c61.jpg","drDealerId":114205,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"665366400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":432455,"personPtyId":43049051,"firstName":"Francisco","lastName":"Martinez","titleText":"Sales Representative","shortBioText":"Tengo mas de 20 anos de experiencia vendiendo carros. Naci en Honduras. Me encanta ayudar a la gente! Ven a compare to carro conmigo!","emailTxt":"adalid1965@yahoo.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114205/employees/4e17177d9166.jpg","drDealerId":114205,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"873072000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":612478,"firstName":"Jessica","lastName":"Garrido","titleText":"BDC Manager","shortBioText":"Well, to say the least in my short bio. Some people are born to fit certain careers and I can definitely say that when I was introduced to the car business I knew it was where my engagement connected in this industry. The goals that I set, not only to give the customer a great experience but to fulfill their needs on to what they are looking for in a vehicle and to help them conclude an experience that can last a lifetime is a satisfying feeling. I know what a new car really means to someone which is why I always work to my fullest potential in order to make unforgettable memories and help the next individual by understanding exactly what they are looking for.","emailTxt":"jessica@biltmoremotorcorp.com","combinedRecentReviewCnt":3,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114205/employees/e08a5be21764.jpg","drDealerId":114205,"industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":423413,"personPtyId":45603375,"firstName":"Richard","lastName":"Sommers","titleText":"Operations","emailTxt":"richardlsommers@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114205/employees/fcb85a1b977a.jpg","drDealerId":114205,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":611063,"firstName":"Efrem","lastName":"Hernandez","titleText":"General Manager","emailTxt":"Efrem@biltmoremotorcorp.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114205,"dealerEmpStartDtUtc":"1567296000","industryStartDtUtc":"1201824000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":612484,"firstName":"Denise","lastName":"Montoya","titleText":"Finance Director","emailTxt":"denise@biltmoremotorcorp.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114205,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":612423,"firstName":"Hamilton","lastName":"Mussenden","titleText":"Customer Service Rep","emailTxt":"hamilton@biltmoremotorcorp.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114205,"certifiedEmployee":false,"deptDscrp":"Internet"}]

Biltmore Motors

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM

Biltmore Motors Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 4:00 PM

About Our Dealership

Dealer on Cars.com since March 2017

Biltmore Motors comes from a chain of franchise dealers in the NE with a sister independent store in Palm Beach. We pri

...

de ourselves in customer support and service which gives us an A+ with the Better Business Bureau. Biltmore Motors has a 7000 square ft indoor showroom and are happy to offer quality pre-owned vehicles that are competitively priced, our relationships with lenders allow us to help and assist anyone looking to obtain financing. Even though we are not a huge car super center we will remember your name when you walk through the door and will be treated and respected like a family member.

Reviews

4.9 out of 5 4.9
255 lifetime reviews. Includes reviews of Biltmore Motors from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 16, 2019

    Excellent Jessica and Henry where very polite and helpful I would recommend them to anyone I know who is buying a car to see them when buying a car

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for your Purchase, hope you enjoy your new vehicle.


    Worked with:
    Henry Baena

    Sales Associate

    (5.0) 100 reviews

    Jessica Garrido

    BDC Manager

    NOT RATED

  • 5.0 out of 5
    November 11, 2019

    The best customer service ever . I would definitely recommend Biltmore motors to anyone. Jessica, David and Marco are amazing great people. Jessica showed... me what great customer service is, I loved it ...

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for your purchase and positive review, hope you enjoy your new vehicle.


    Worked with:
    David Hernandez

    Sales Associate

    (4.9) 31 reviews

    Jessica Garrido

    BDC Manager

    NOT RATED

  • 5.0 out of 5
    November 10, 2019

    Mi esposo y yo venimos buscando un pick up y lo encontramos un buen diler y henrry nos dio una ayuda excelente servicio estoy muy contenta con mi compra...

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for your purchase, hope you enjoy.


    Worked with:
    Henry Baena

    Sales Associate

    (5.0) 100 reviews

  • 5.0 out of 5
    November 6, 2019

    I bought a Cadillac from Biltmore Motors Thank you Lissette for great service. I really appreciate all your help The finance process was quick and I... left the dealership with a great car

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for your purchase, hope you enjoy your new vehicle...


    Worked with:
    Lissette Garcia

    Sales Associate

    (5.0) 6 reviews

  • 5.0 out of 5
    November 2, 2019

    I just bought a truck today and the service was amazing I would recommend to anyone to buy any car at this dealership. Thank you Lissette and Marcos!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for your purchase, hope you enjoy your new vehicle.


    Worked with:
    Lissette Garcia

    Sales Associate

    (5.0) 6 reviews

  • 5.0 out of 5
    November 2, 2019

    Jessica was very prompt in getting back to me after an online inquiry. And Lissette did a great job closing the deal for us. Everything was super easy... and straight forward. Thanks so much!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for your purchase, hope you enjoy your new vehicle.


    Worked with:
    Lissette Garcia

    Sales Associate

    (5.0) 6 reviews

    Jessica Garrido

    BDC Manager

    NOT RATED

  • 5.0 out of 5
    October 28, 2019

    Gracias por la ayuda, por buscar todas las soluciones y por fin llevarme mi carrito. HENRY EL MEJOR DE TODOS. Lo recomiendo volvere en unos años

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for your purchase


    Worked with:
    Henry Baena

    Sales Associate

    (5.0) 100 reviews

    Carlos Reyes

    Operations Manager

    (4.9) 24 reviews

  • 5.0 out of 5
    October 26, 2019

    Gracias a Lisette y David por su atención. Compre mi camión Gracias Biltmore Motors lo recomendó para compra de carros una esperiencia buena y profesional... muy feliz con mi camión Dodge ram 1500 hermoso auto gracias

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for your purchase.


    Worked with:
    Lissette Garcia

    Sales Associate

    (5.0) 6 reviews

    David Hernandez

    Sales Associate

    (4.9) 31 reviews

  • 5.0 out of 5
    October 22, 2019

    El mejor de desmerecer de Miami,pueden llegar a biltmore y preguntar por Henry.Para que les de un buen negocio.Gracias por tu ayuda.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for the purchase.


    Worked with:
    Henry Baena

    Sales Associate

    (5.0) 100 reviews

    Carlos Reyes

    Operations Manager

    (4.9) 24 reviews

  • 5.0 out of 5
    October 19, 2019

    Llegue al dealer buscando a mi vendedor de confianza Henry Baena y me ayudó a conseguir el carro de mis sueños con el pago q yo quería lo súper recomiendo... a todos a q pasen por aquí

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for your Purchase.


    Worked with:
    Henry Baena

    Sales Associate

    (5.0) 100 reviews

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