Capital Ford of Hillsborough

Reviews

4.6 out of 5 4.6
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    August 27, 2018

    We had the most awful car searching experience a person could have on 6.25.18. We had been speaking with Ashleigh all week about purchasing the Edge Sport.... Because we lived 3 hours away and work during the week, we would be coming on Saturday to pick the vehicle up. We had the Buyer's Order in hand from them and had been notified by Ashleigh Friday evening that we would be working with Craig Saturday when we got to the dealership. We double checked before leaving Saturday that the car was on the lot and the price with Craig and let him know the time we would be arriving. He never said once that they had SOLD THE VERY VEHICLE WE WERE COMING TO PURCHASE THE NIGHT BEFORE. Even the General Manager sent us a message to make sure we were still coming to our appointment, after he knew they sold the vehicle. So they let us drive 3 hours with our young child only to find out they had sold the vehicle we had been planning to purchase that day. Did they think that by not telling us they had sold the vehicle the night before and getting us in the door we would buy something else? Their only excuse was, "I just do what I'm told". And when we sent a message to the GM of the Dealership, there was no response. This is not a way to do business or treat customers.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 6, 2018

    Great deal on used F250 pickup. They took awhile in getting the aftermarket items installed but the work was excellent.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 2, 2018

    Very professional and customer oriented. Prompt service and follow up.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Claude, your comments keep us motivated and working hard for all our guests! We're always here to provide professional and prompt service at a great v...alue -- we hope you'll consider us again in the future!

  • 5.0 out of 5
    March 28, 2018

    Capital Ford was a stress free car buying experience for me. The Salesman Greg Martin was very helpful and listened to my car buying needs. It was the... best car buying experience that I have ever had. In no time I was riding off in my new 2018 Ford Escape.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kimberly, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than h...appy to assist you! Safe travels!

  • 5.0 out of 5
    March 27, 2018

    Outstanding car buying experience. Very easy to deal with and no pressure.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 27, 2018

    I schedule the maintenance service, they did the work in the time estimated, and answered some questions I had.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, we are glad to hear everything was completed at the promised time! If you have any additional needs or questions, we will be more than happy ...to assist you! Safe travels!

  • 5.0 out of 5
    March 14, 2018

    Excellent Service. All the staff were very hospitable, friendly and courteous.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2018

    Hillsborough Ford of N.C. Really took care of me on the sale and purchase of my new 2017 F-150. I drove up from Hampton,Va to buy this truck because they... were willing to make a deal and move fast to accommodate my timeline. The best thing...when I pulled into the dealership and saw my future truck all Clean..tires shining..and posted up right there in front of the dealership!!! The salesman “T.J. Was right there at my door to greet me as I stepped out my car...as if he had been waiting all morning for me , and like I was his only customer! Thank you to TJ and his support staff for assisting me to get the truck and my car to the next town over to pick up a Uhaul car transport to tow my car back home. The parts Dept and Service people were all nice and helpful as I purchase some accessories and spoke to a service lady about the 3.5 Ecoboost engine. Again...thanks to everyone, I enjoyed the trip up and back home. FORD for Life!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your experience with us, Shawn. We understand it is a big decision where you purchase... your vehicles from and we are grateful to have been chosen. Thank you again for your business and we look forward to your next visit. Safe travels!

  • 5.0 out of 5
    March 12, 2018

    best customer service ever when purchasing a new car from them

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles, thank you for your kind words and congratulations on your new Escape! We hope you continue to choose Capital Ford of Hillsborough for all you...r vehicle needs! Take care!

  • 5.0 out of 5
    March 12, 2018

    Thoughtful and fully explained the service and what should be done at a later time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews