LaFontaine Ford Birch Run

I went in needing an upgrade and I was greeted by a kind and professional salesperson. They helped me thru the entire process without being pushy and overselling. I left with a beautiful certified pre-owned vehicle.

Josh and Brett are the dream team. They are professional and personable. They took the time to listen to what I was looking for. And made me feel comfortable

Communication from the service department was poor. They quoted me $1500 in repairs, which I approved, and did not fix the problem for which I brought in the car. It took another 5 weeks for them to finally fix the problem, and they failed to communicate with me unless I reached out to them. They did provide a free rental after the first repairs did not fix the problem, but the lack of communication makes me want to never return.

Excellent dealer, provided vehicle choice, customer service, explanation of financing, financing, delivery of vehicle, and understanding of options, warranty and service. Entire process was the best I have received in years. Other dealers in Flint and Grand Blanc should learn from this dealer.

Would nor have even given 1 star but website will not let me give negative stars. Worst experience ever. Needed tires and an alignment. Took more than a week and vehicle still not done. When I did get it back, not everything had been completed. Will never take anything there and definitely would not recommend anyone take anything there.

Mr. Eddie, Will and Laura was great!!!! Thank you again for your hard work. It shows your team really care about the customers. Thank you again for you patience,kind words. And guidance to a direction of better self. Your team worked for days to get me the best deal you could and it was greatly appreciated. A lot of things was hard to hear but thank you for the transparency and positive influence. Miss Laura was amazing! That lady is the goat and She showed up 4th quarter ready! Lol Her welcoming spirit and ability to assist is a office bonus. I will be following the steps told to me and look forward to working with your team again. Thank you!!

Fantastic service experience from start to finish. Jessica was a great service advisor. Chris and Ernie handled parts very well. Will be bringing all of my vehicles here from now on.

Did a great job with recall work and when the inspect the truck they found a leak in the front seal and replaced it right there instead of having us bring it back.

No response from the dealer when asked for their best price out the door on a vehicle that I was interested in buying. They (like many other dealers) were asking a higher price for a Used van (2021 model) that was above the MSRP for a new 2023 vehicle. So frustrating... too many games.

Every Professional sales staff willing to work with my budget and got my to a price I was Comfortable with