John Elway's Claremont Chrysler Dodge Jeep Ram

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
37 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    November 4, 2019

    I requested the "exclusive e-price" since I live out of town. The price is the same as advertised so I don't know why its exclusive. Talked to Randy about... the van but was not ready to commit. I received a couple follow up calls but nothing too pushy. When I was ready I called and made an offer. Randy said he would talk to his sales manager and call me back in 5 minutes. Never called. I called back 3 days later and left a message for him again nothing. called again and talked to Michael told him what I was willing to pay he said he would see what he could do and call me back but again no call back. Guess they didn't want to sell me a vehicle.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand you...r point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Samantha Ernst, Customer Relations 909.962.8100

  • 5.0 out of 5
    December 25, 2018

    Oscar was an absolute pleasure to do business with and went to great lengths to ensure I was in the right vehicle, quickly and efficiently with very little... hassle and certainly very little effort on my part! I couldn't ask for a better interaction or a more pleasant experience. This was the best retail experience I've had in 30 years and I will buy here again~! -tf

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Reviews like yours are truly a breath of fresh air! Oscar is truly an invaluable asset and we appreciate everything that he does. We will be sure to p...ass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.Best, Samantha Ernst, Customer Relations 909.962.8100

  • January 17, 2018

    Cameron and Tom were both very helpful. I found the car I was looking for on cars.com, test drove and bought it and was driving off the lot within three... hours.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 21, 2018

    The honest helpful people. Willing to go above and beyond your typical dealership. Pointed out issues to address, warranty work. Even gave a loaner car... to use.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for this amazing review. We really appreciate your business.Best, Samantha Ernst, Customer Relations 909.962.8100

  • 5.0 out of 5
    December 10, 2018

    Thank you to Mikey, Robert and the rest of the team over at John Elway's. You guys Rock, your caring, very helpful and patient with your customers. I have... been to many dealerships, but haven't had the friendly atmosphere like here. You feel right at home as soon as you drive up, we need more dealerships like this! They made sure that I was satisfied with my purchase and worked out my numbers to the best of their ability! Keep up the great work guys:) Thank you, Z. Phillips

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking a moment to share your experience with us. We strive to provide each of our guests with 100% satisfaction and I'm glad our team c...ould do just that. Please don't hesitate to contact us if we can assist you with any future auto needs. Take care! Sincerely, Samantha Ernst, Customer Relations 909.962.8100

  • 5.0 out of 5
    November 30, 2018

    Ned was very professional, Very Transparent explaining estimate in detail. Will definitely return for future service. I came in to get recall completed... as well as Oil Change & Tire Rotation. Was able to wait, Work was completed in no time !

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It¿¿¿s great to know that Ned provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the tim...e to give us this positive feedback. If you have any further questions regarding your vehicle please let us know!Sincerely,Samantha Ernst, Customer Relations 909.962.8100

  • 5.0 out of 5
    November 24, 2018

    Spectacular service! In and out in less than 45 minutes for a factory recall. Professional and timely. Would recommend this dealer to everyone. Much faster... than the dealer in Ontario and that was without an appointment!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally shar...e your feedback with my team to ensure we continue to provide the same level of service for all of our customers.Sincerely, Samantha Ernst, Customer Relations 909.962.8100

  • 1.0 out of 5
    November 5, 2018

    Dealership has had our new 2019 Dodge Ram since the first 24 hours after purchasing it broke down. We had to get Corporate involved because the Dealership... failed to return calls and salesmen Mike Lopez never returned our calls either from day one. Extremely unprofessional staff they could use some training on customer service. To this day the Dealership still has our brand new truck and we have to pay on a truck we don't have. Beyond disappointing with the ENTIRE purchase and experience.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    November 3, 2018

    Austin was by far the most attentive and responsive sales person I have worked with. He remained professional and made the experience seem less. Would... definitely use in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review. I am glad to hear Austin and our team could provide you with a 5-star experience. Best regards, Samantha Ernst, C...ustomer Relations 909.962.8100

  • 5.0 out of 5
    November 1, 2018

    Issues solved quickly, quick shuttle home. No B.S. Honestly surprised, I usually dred going to dealerships. Victor Ned and Daniel were very helpful. ... Thanks.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are... extremely happy that you left satisfied and we do appreciate your business. Sincerely, Shane Boyd, General Manager 909.962.8100

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