Wheaton Honda

I bought a new Honda Civic 2016 and I was promised that they would install a 2-WAY remote starter in my car by a dealer while selling the car but they never came through. When I try to contact them about this issue they would just give me a quote for a new starter which is $1000 If I get it installed from outside they would void my warranty. WORST EXPERIENCE EVER.

Our sales man Altaz Motani was awesome , the manager as well. Im unsure of the mangers name , but we definitely had some fun bickering with price. Thanks for the laughs guys. You run a tough crew. Haha .We purchased a 2011 accura MDX . These men welcomed us and treated us with respect and equality. We were searching for a vehicle 2 mnths and this was our firt expierence with respectful nonpushing salesmen. If i know of anyone searching for a vehicle ill 100% refer them to Altaz Motani. Thank you again Altaz 😊 you made our purchase and visit comforting and we couldnt be happier. Happy new year to you all ! Best regards, Richard & Margaret White

It all started with an oil change for my Honda CRV on June 1st, 2016. They had a sign behind the service desk for synthetic oil change for $59, and I opted for that. While waiting, I was told that there was a nail on my right rear tire, would fix it for $45.00. Taking their word for it I said OK. Minutes after I was approached again, with another 'problem', my serpentine belt has crack, and suggested a replacement ($170.00). Again I said OK. I was told that there was a recall to replace the airbag inflator and they would take care of it. So, the $59 synthetic oil change became $333.70, including an $89.00 charge for the oil change, $30 more than they advertised. On the way home I noticed that the SRS light with the airbag sign was on. I went back to the service. The guy shouted back at me saying that it has nothing to do with their airbag replacement. I said the red rs light was not flashing before they allegedly replaced it. No,,NO. it has nothing to do with it he repeated. Well I want to fix it, I don't want to drive around with the sign flashing. I was told to make another appointment the next day which I did. When I went there to reset the srs code, I was told that there would be a scanning fee of $49.99. Again I said the SRS light came on only after their trying to replace it the day before. But the demand for the scanning fee persisted, and I agreed, hoping they would reset the codes. I was waiting when I was called in to pay the invoice. While paying, I asked the service rep, Meaghan (Kennedy), if the light was fixed. She said no, and thinks the problem lies with the seat belt buckle tensioner, for which I had to make another appointment and pay for the labor cost $140.00 (?) per hour + parts. She also said that if I did not fix it, the airbag won't deploy during a collision. Great News indeed!. Now my life is in their hands!! I thought this was really getting out of hands, and left the dealership thoroughly disappointed. After consulting with Honda Canada and with my lawyers, I wrote to Karen Germscheid, Business development manager at Wheaton Honda on 22 June, 2016 with the problems I encountered at their dealership. Two weeks later on July 5th, she responded to tell me that the sudden appearance of the SRS light, right after changing my airbags was "very coincidental" She also stated that they should have "never charged me a diagnostic fee to discover why there was a definite failed component as we received the vehicle with no codes and should have returned to you in the same condition" . She also admitted that Wheaton Honda had handled this situation rather poorly. However she stressed that I would have to pay for the labor minus the diagnostic fee they already charged me. I pointed out that it was their responsibility to reset the codes which might take 3 minutes to do it instead of dragging me down with numerous appointments day after day. These things happened 6 months ago. It was over a months ago, I made my last appeal to them to fix the problem of resetting the codes, and again received NO response. Based on my above experience, I have now grave doubts about the nail in my tire ($45.00+ tax), the defective serpentine belt ($169.00+ tax) and the $30 extra for the oil change package. I have been a regular customer with Wheaton Honda since 2012 and enjoyed their service until June 2016 when I experienced bad service, rudeness and excess greed as if they are working on a commission and bonus at the cost of milking their customers aggressively and ignoring the basic service. I have not given up my fight to restore justice yet. (This is just the beginning). I have been driving around my SUV over 6 months now fearing sudden death in the event of a collision as I was told that the airbag won't deploy. I have advised my next of kin also the decision made by Wheaton Honda in this regard, a sudden death due to the utter negligence of Wheaton Honda allowing a simple remedy escalating to a homicide for a few more dollars?

Staff was very welcoming and accommodating. Staff was very patient in answering questions and concerns that we had. Even though it was busy that day we did not feel rushed in making our decision. Staff were willing to work with us in order to provide a price that would work best for our budget. The dealership was child friendly.

This is Honda # 3 for us so we knew what to expect. We researched the H R V on line and knew all the features. Tony Neilsen made the sales process seamless, Happy with car and Wheaton Honda.

took my vehicle in yesterday for my new phone to be synced , employee never tested the phone after the process, I trusted it was done correctly and unfortunately this morning discovered it didn't work not set up properly, now I have to go back in to get this rectified. not impressed

Thank you Cameron Headrick for all your help and service with the purchase of our new CRV EXL @ Wheaton Honda I look forward to servicing our vehicle @ your dealership

I had a warranty issue with Honda Canada they sent me to Wheaton Honda where they diagnosed (at my cost) the issue and said it was related to the warranty issue. Honda Canada contacted me to quote my cost and the repair we needed I agreed. When I tried to book an appointment to have the work done I was told that the diagnosis was incorrect and I needed another one and they would not do the work. Essentially once they knew we would pay and Honda Canada would foot some of the bill they wanted to add more to the quote to get more money. Yeap the Service manager was belligerent and rude and actually hung up in my face. So if you go for service they will quote you what needs to be done then say they need to diagnose again - does not leave a lot of faith in the service they provide when they can't even stand behind their own diagnosis!

Great experience, felt that dealers/managers were knowledgeable and honest. They were also very accommodating and professional. Got a great deal, will be driving away smiling for sure.

This was my first time buying a car and I was pretty overwhelmed doing all my own research. I was expecting that when I finally visited the lot to be swarmed by overbearing salesmen. My experience with Altaz was completely the opposite. He made him self available for my questions but gave me independence and let me explore the lot at my comfort. Right away he got me test driving the cars I was interested in and from there helped guide me to the best car for me. Once the decision was made, I was passed on to James in finance who was extremely friendly and professional. Financing and warranty were explained clearly and I was given many options for which best suited me. Again, at no point did I ever feel pushed. The sale came together way faster than I expected and ultimately I was left just as excited about the sale and experience as I was about my new car. My experience would lead me to recommend this dealer to anyone looking for a car. -Sam