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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Ordering a Bronco at Island Ford has been such an

Ordering a Bronco at Island Ford has been such an exciting experience. Oliver Dash, our sales Associate, walked us through the whole factory ordering process. After submitting our order, he answered my many questions with a positive and upbeat attitude, always reassuring us that everything is proceeding as expected. I am thankful to the whole staff at Isand Ford for helping making a dream a reality. Thanks to Peter and Kyle, sales managers, Sandra in financing, and Linda at front desk. If you are looking to buy a Bronco, I recommend the whole team at Island Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave is Amazing, his effort to help me out for the Ford I

Dave is Amazing, his effort to help me out for the Ford I am looking for is out of this world. I never come across such an extreme service oriented professional in my career. Dave your extra mile effort now has made me to learn from you. All the best to you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

David Faithful is more than a salesman.

David Faithful is more than a salesman. He invests his time and effort to make sure that his customer receives the ultimate experience on vehicle/price and service. There is no pressure - just great service. You can't ask for more than that! Island Ford, thank you for making my Bronco dreams come true!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Beware of this dealer

I placed a $1000.00 down payment on a 2022 F-350. This truck was new on their lot. I told them I would like some additions to the purchase, spray in bed liner and a fifth wheel prep pkg. Two days later the market crashed and my financial position changed. I explained the situation and asked for my deposit back. They responded by saying the parts were on backorder and they had already paid for them?? The salesman said the bed liner had not been applied but would have a sales manager phone me back. He said they had contracted out the bed liner spray job but avoided stating it had been completed or not. The sales man also stated they did in fact have a buyer for the truck if I couldn't. I also stated that in event I recover from this downturn in the market I would order a 2023 F-350 depending on how they handled my deposit. They decided not to return my deposit. IMO, anyone who potentially was or are planning to deal with this bunch, STAY AWAY.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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David Faithful has an amazing ability to match potential

David Faithful has an amazing ability to match potential owners with the right vehicle! "Right" for them, not just a good match... the perfect match!! I am about to buy my 4th Ford from David, and again, I am confident the vehicle will be the right one for me. Barb

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This team of professionals were phenomenal when it came

This team of professionals were phenomenal when it came to customer service and making the process so streamlined and painless. I couldn’t be happier with my experience with Simon and the finance team at island ford. They really put my mind at ease when it came to the stress of finding a vehicle that worked with my budget. They’re truly an unreal group of men and women over there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional and welcoming.

Very professional and welcoming. No pressure salesman, open to negotiation. Answered all my questions and helped me make a wise decision. I will recommend Matt to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Matt and his coworkers were pleasant and helpful every

Matt and his coworkers were pleasant and helpful every step of the way for my new vehicle purchase (March 2, 2023). I could not have asked for more. Good job. Mark Henry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Friendly, courteous people working at Island Ford.

Friendly, courteous people working at Island Ford. I think they did their best for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Just purchased a 2013 Jeep Wrangler from here and it was

Just purchased a 2013 Jeep Wrangler from here and it was a great experience. Very easy to talk to and work with. Did not feel any pressure and worked around my schedule well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.