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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Went out of their way to accommodate my older truck

Went out of their way to accommodate my older truck trades, and put me in a vehicle that met my requirements Disappointed with the dealership's add on accessories , ( ie- wheel mud flaps, poor fit - window wind deflectors not wanted -negotiated (tonneau ) truck bed cover was a low end product initially. I feel that over paid for the better second cover that should have been part of the original deal. Small stuff but takes away from the overall enjoyment of buying first new truck in 17 years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service from Brandan

I took my 2019 Eco Sport in for regular oil change and left with a 2021 escape . I really wasn’t looking to sell or trade but Brandan was great! He worked to get me a deal that worked for me in a vehicle I wanted . They were quick and efficient to get it all done and the new car looks great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dave Faithful is a consummate professional and amazing at

Dave Faithful is a consummate professional and amazing at his job. He cares about people and goes the extra mile, and then some: assisting with ordering the vehicle and being more than fair with trade-ins, explaining all the extras, following up after the order is placed, quickly letting you know when the vehicle finally arrives and organizing delivery as soon as reasonably possible. Dave is very knowledgeable and explains the new vehicle to you from front to back before you leave with it, with no question asked being too stupid! It doesn't end there, his door is always open going forward for any issues or further questions. Well done, Dave!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Scott was great to deal with.

Scott was great to deal with. If he didn't know an answer he would find out instead of making something up. It was one of the best experiences buying a vehicle I've ever had. To get great service I am confident to recomend Scott. He kept his promises.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly and extremely helpful.

Friendly and extremely helpful. Dave Faithful goes out of his way for his customers to make sure they get what they are looking for

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave at island ford helped me into a car I fell in love

Dave at island ford helped me into a car I fell in love with! Absolutely no pressure trying to sell me any old car but let me go thru what I wanted to drive and test drive them. The whole process was refreshing and relaxing amazing service from start to finish. Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Simon was great to work with and was very good providing

Simon was great to work with and was very good providing us updates on production and delivery timing. The overall experience was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

As a driver with 60 years road experience, there is still

As a driver with 60 years road experience, there is still a lot to learn when purchasing a hybrid for the first time, so it is critical to have a competent person not only to facilitate a sale/purchase, but also to coach on this hi-tech machine. Simon Young is such a person, knowledgeable, courteous, and patient: an outstanding individual.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Dave was professional, courteous and extremely

Dave was professional, courteous and extremely knowledgeable. Sourced the ideal vehicle for my needs. Acquisition experience was seamless with no surprises. Dave was extremely thorough on delivery and surpassed my expectations, would highly recommend Dave and Island Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Island Ford is a beautiful state-of-the-art dealership in

Island Ford is a beautiful state-of-the-art dealership in an easy-to-access location right off the highway. We have bought multiple vehicles via Dave Faithfull and will continue to do so in the future. After experiencing high-pressure salesman in other dealerships, Island Ford was a refreshing change with a more relaxed approach to doing business. I recommend visiting this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.