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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Very personable people at this dealership, from great and

Very personable people at this dealership, from great and knowledgeable sale’s people to awesome business manager!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

We would recommend Simon Young as a great sales person

Bought my last truck from Dave in 2004, he was great to

Bought my last truck from Dave in 2004, he was great to deal with then so I went looking for him for this purchase, he knows his stuff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Terrible sales experience

Sales adds costs to the final agreement that they conveniently failed to tell you about. Look very closely at anything you sign if you choose to buy from them . I won't again .

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I only have great things to say about this dealership.

I only have great things to say about this dealership. We weren't even planning on buying a vehicle right that day and ended up going back to Victoria with a new Bronco! The sales representative Simon was so friendly and knowledgeable and was a pleasure to deal with. The sales manager was great too. I've certainly had painful experiences in the past at car dealerships but this was an entirely different experience. It was our first purchase at Island Ford but it won't be our last. I wouldn't hesitate to buy there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have been involved in two vehicle purchases and both

I have been involved in two vehicle purchases and both times extra costs were added on that were never talked about or mentioned at any time . If you choose to buy from Island Ford make sure you triple check , especially the fine print , any paper or form they want you to sign to make sure it's what was discussed . Not the type of BS I would expect to see at an established Ford dealer . I'll never be back . Buyer Beware !!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

It was a great experience with everyone being kind and

It was a great experience with everyone being kind and helpful in the purchase of our new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Worst car experience ever.

Worst car experience ever. My salesman, Amado, would ignore all my texts for weeks until I call the store and he would pick up. The sales manager, Kyle martin, wouldn't return my call until 2 weeks later. I was fed up with these people so I had to fight for my deposit back. Cars are also marked up 10-15k above msrp. I was able to find a ford maverick at a closer location for 10k cheaper than what I had a deposit on.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

We have purchased our 7th vehicle from Dave Faithfull.

We have purchased our 7th vehicle from Dave Faithfull. Always a great experience. With Dave's knowleadge and experience he always goes the extra mile to make sure you are completely satisfied with your purchase. Thanks to Edie in making the transaction seemless. I reccommend Dave and Island Ford to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Also want to give a thank you to Boris for looking after my all my vehicle service .

Dave was such a great guy to meet at the Ford dealership

Dave was such a great guy to meet at the Ford dealership when we bought our Ford explorer. Breath of fresh air. Highly knowledgeable about every little detail on our car. He's the guy you feel as if you have known him for years. Very happy, cheerful and abit goofy..Thanks for all your help and teaching me about the ford app. Edie made transactions simple fast through email. Was a win win. Thanks guys 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dave, a long time family friend and family car salesman,

Dave, a long time family friend and family car salesman, was once again amazing with helping us purchase a used Dodge Journey. I will always refer and recommend Island Ford and Dave Faithfull to anybody that asks looking for a new or used vehicle. This is the place to go if you want great service and great advice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.