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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Highly Recommend Island Ford in Duncan, B.C.

My Sales Professional, Dallas Hill was amazing. Communication prior to me coming into Island Ford Superstore in Duncan was really appreciated. I had time and support to find exactly what I wanted and had any questions answered very quickly, even in the evenings and on the weekend. Dallas was very efficient and knowledgeable when I came into the dealership and was quick to have my truck appraised for a trade in and take me test driving in the cars I was interested in. He quickly gathered the information needed to get the process started for me to leave with a car that I love. He even checked in with me a few days later to see if everything was still to my satisfaction. Best experience ever! Thanks so much Dallas and also to the Sales Manager, Ryan Leverette and Business Manager, Ryan Provencal! A fantastic team that gets you exactly what you want. They exceeded my expectations and I definitely recommend them as the #1 dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The whole sales force, from management down are proffesional

David Faithfull & Bryan Flynn are stand up guys in our community. I will always shop local and with these guys. The will look after you after the sale too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Go here first to get a vehicle on the island

Jesse and the staff where great and able to work a deal with me, also gave me a good trade in value on my civic

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience.

Fair and friendly customer service. No pressure, no cheesy sales tactics. Just people helping people. Matt Cadzow is genuine and professional. I'll be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Amazing experience!

I had an amazing experience buying my first car at island ford. David Faithfull and Ryan Provencal really went above and beyond for me. Would recommend to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service, very helpful.

I just purchased an SUV through Jesse at Island Ford. My circumstances were a bit unusual as I had to wait a month after choosing the vehicle and I live more than an hour away. I had sold my house and was very busy getting ready. Jesse very cheerfully brought the vehicle to me and let me test drive in my own area, then we arranged paperwork and information via email and phone calls. Jesse was always cheerful, professional, and helpful. I now have the SUV, once again delivered to me. I was thrilled at how well I was looked after.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Service and Delivered Vehicle to Victoria!

Dallas was great. Contacted me back right away after my first inquiry, followed through with delivery to Victoria after purchase. Start to finish very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent

Buying from Eli and the team was a very good experience we were treated so well and our needs considered we did not feel pressured at all and Eli and the manager were willing to deal and that's something we like a very pleasant experience all over and we love the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Loved the whole experience here.

Loved the whole experience here. Jesse kept looking until he found the vehicle we wanted and then drove it to our business so that we could take a look at it. A pleasure to do business here.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fantastic service

Rob was very professional, the ease of doing business was so smooth - I looked out at my new car and was shocked that it was parked in my driveway, at no time did it feel like a sale transaction

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.