Skip to main content

Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent, knowlegable and friendly service

I have recently purchased a new 2017 Mustang GT California Special from Jesse Hockin. Having previously purchased a car from Island Ford I had no hesitation to make my next purchase from them. The people are very friendly and helpful whether it is in sales, service or parts. I have been a satisfied Island Ford customer for the last 2 years and would highly recommend Island Ford for your next purchase or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Well worth the trip from Victoria

Went to Island Ford for the first time from Victoria after I found on the internet that they had a one year old Ford Edge, a car I was considering purchasing new. I was referred to sales rep Rob Dermott after making initial contact over the internet. Rob made me comfortable from the start with his personable and no high pressure approach. He professionally and honestly answered all my questions advising me on exactly what discounts I could receive if I decided to buy new and determining the value of my trade. As it turned out I did buy from Island Ford a brand new factory order 2018 Edge. In the course of my purchase, I had the pleasure of being assisted by Nicole Bentzen. Another outstanding employee who made my purchase an enjoyable experience. Chris and Dan also assisted me with great service, but the stars as far as I am concerned were Rob and Nicole and they are why I would definitely recommend this dealership. All in all, I now own a 2018 Ford Edge which I am very happy with, purchased from a great dealership, with professional people, at a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Certified pre-owned 2017 Ford Flex Limited Purchase

Very professional and knowledgable about the Ford Flex. I would recommend the certified pe-owned option when considering buying a vehicle. Island Ford makes sure that everything is in full working order and basically like new condition. This clauses all mechanical, electrical and interior items. Strict guildelines and checklist are performed which is a sigh of relief. Shout out to the boys that made the experience as comfortable as possible which are Robbie "big wheels" Martin as the sales professional, Ryan Leverette as the sales manager, and Chris Tanata as the buisiness manager. Good bunch of people on all aspects of buisiness!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lease Vehicle Upgrade

I can't say enough about the service that David provides to us. He always points us in the right direction for the vehicle we need. We have several Ford vehicles and wouldn't hesitate to return to this dealership in future for new vehicles and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

professional, friendly and comfortable

I felt valued and respected as a customer. I was given clear information and guided through all the decisions and paper work required to close the transactions, without pressure or fuss.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great team to work with!

Jesse and the team at Island Ford were excellent to work with and helped me find the exact vehicle I was looking for at the right price! I will definitely consider Island Ford for my next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

great service

good service helpfull sales staff i was looking for a used car for a commuter and Dave was very helpfull in finding me what i needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great guy. Great service.

I have been dealing with Dave Faithfull for a few years now and the experience has only gotten more amazing. His desire to please is unlike anything I have experienced at other dealerships. I would recommend him to friends, family or anyone looking for an honest no pressure experience that you feel good driving away from. Thanks Dave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly, no pressure dealership

We are thrilled with the service we got when we bought our Ford F-150 here. We drove from Victoria and it was well worth it. Rob Dermott is a super friendly, laid back guy who was honest and straightforward and made the experience enjoyable. Sales Manager Bryan came down to meet us and was extremely personable and Ryan Provincal was incredibly honest as we sat to pay for the truck, pointing out an error we made in order to save us a few bucks. What car dealership does that?? Highly recommended and wouldn’t hesitate to buy another vehicle here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service

I was referred to Dave Faithfull and would recommend him to anyone looking for a vehicle. Great customer service and goes the extra mile. Made buying a vehicle easy and makes sure you get what you want and need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.