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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Great experience

We bought a used Kia Rio from Rob Dermott at Island Ford, dealing with Rob, the sales manager Dan Spicer, and Ryan Provincial was a pleasure, we live our new car and will work with all the great people at Island Ford when we are next in need of a free vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

An enjoyable vehicle purchasing experience.

An enjoyable vehicle purchasing experience. Keegan was efficient, knowledgeable, accommodating, patient and thorough with a friendly communication style creating a comfortable stress free process. I will be bringing a friend soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

being 70 years old is not easy to shop for a new car.

At my age buying a new car is not easy.Island Ford made it quite pleasant to shop for a new car.My sales man ( ROBERT MARTIN ) went out of his way to get us a good fair deal.He made us feel more relaxed and treated us with respect .ALL the staff were really helpful.Rob has a people gift and we would like to see him grow in this company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Alot of Options and a Seamless Process + After sales service

If you are looking to buy a car and haven't checked out Island Ford, you are missing out on a real treat. One of the most efficient dealership one can deal with. Jesse Hocking showed a high level of professionalism and patience in ensuring that we both found the best option that suited my preference and budget. Ryan Provincial facilitated my paperwork and payment plan seamlessly with high level of transparency. I must also say that the after sales service is to be commended aswell as, I have received additional free services and follow ups following my purchase.. I love my Nissan Sentra SR and I am looking forward to doing more business with these guys....

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experiance

Dealing with Robert (Martin) and Dan (Spicer) from Island Ford was a real pleasure. They created a low pressure environment and were straight shooters throughout the process. In this day and age that’s rare in their business, and for that it I wouldn't hesitate to deal with them for any needs that come my way in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchase

I found the team at Ford very respectable. I would highly recommend them to anyone :) Thanks again guys! Also loved the lounge. Great area. Ashley

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent customer service

Sandra knows customer service! Picked me up from Nanaimo to take a test drive in the car I was thinking of buying. Was nice dealing with a woman for a change- no pressure, very personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing customer service

Dave new exactly what we would like even when we didn’t know we were wanting to upgrade! The smoothest purchasing process, Very honest, reliable and informative. Great we know we can count on Island Ford for our truck purchases and be able to have them all serviced and looked after is same place. Every time we are are there it we feels like meeting up with friends, Always well looked after. Great job. Highly recommended for all your vehicle purchases new and used!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My Purchase

Too long to complete the deal but happy with the outcome 6 hours at dealerships is to long,l was happy that Dan kept his word and gave me a better deal than I expected l tell everybody this. Disappointed that I couldn't resolve transfer of funds from warranty and disability in the deal,Ford should work on making this easier when they sell it they should be able to get it back. Thanks to Chris for giving a deal on a new ext warranty

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent group of people that are willing to help you out.

Bought a new to me 2015 Ford Focus, and I am very pleased with the payments etc, anyone can afford to go see these guys. Compliments too Robbie “Big Wheels” Martin and Chris Tarala in the the Finance department. Smooth sailing dealing with these gentlemen. Would recommend anyone looking for a new or used vehicle to go there first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.