SouthWest Chevrolet

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 3.0 out of 5
    October 30, 2019

    My family has spent over 80,000 dollars at Southwest Chevrolet in Kaufmann over the last 5 years buying 3 vehicles, the last i bought on new years 2019,... i drive 500 miles a week and have my equinox serviced every 3 months, my tires were worn down at 23,000 miles because the service department evidently never checked the tire pressure or added nitrogen to the tires, when i asked the service manager about it he said that the tires that GM puts on at the factory are cheaper tires than what you would buy elsewhere, so i called GM and it was of course not true, my tires had 28 pounds of nitrogen after getting my vehicle serviced only a month before and the tires were worn down to 1/8" of tread, that tells me the tire pressure was never checked for 10 months, im a manager myself and understand how employees dont always do what there supposed to but that falls back on the management, as a manager i find its better to be honest and up front with people instead of lying and making excuses, thats how you lose business and your reputation. We always liked Heather and delt with her, this is sad.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 17, 2019

    ALWAYS friendly and very fun place. I will always come here for service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2019

    Great service. Repaired my tire and sent me on my way in just a few minutes.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 5, 2019

    Bought used truck ( 2018 titan). had issues with tires rubbing and front end popping. Truck only has 7062 miles on it. I test drove it during a rain storm... which was a mistake. Called salesman to ask about working a deal on getting smaller tires and about the popping noises . He stated that I bought the truck as is and seemed to not be concerned about my issues. I plan on taking truck to shop here in town to get front end corrected and have already purchased new tires to correct the rubbing issues. Planned on purchasing new vehicle for my wife but will shop some where else.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2018

    I had a problem with my car and pick up. The service writer fixed both problems and I never needed to go inside, and at no cost. So friendly!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 11, 2018

    Clean facilities, smooth easy process, everything was explained well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2018

    Traded in my car for a new one. I purchased the car I wanted for the payment I needed. Heather is phenomenal at her job. No pressure and answered all... questions I had. Heather is a true asset to Southwest Chevrolet.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 23, 2018

    Loved your patience and willing to help me. Made the process of buys a truck so much more placent.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Luis, We are very happy to have provided you with such a positive experience! Justin Rogers General Manager

  • 5.0 out of 5
    February 8, 2018

    Best experience I have ever had buying a vehicle !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, We are very happy we could provide you with a positive experience! Justin Rogers General Manager

  • 5.0 out of 5
    December 12, 2017

    Your service guy was the best I've ever had. He was friendly and thorough and honest and the fact that my car was cleaned inside and out was awesome And... as a woman it was very important that he spoke to me as another intelligent customer not like someone who didn't know anything about cars I will go to you again just because of him

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Genna, We are so pleased you enjoyed your visit to SouthWest Chevrolet! Justin Rogers General Manager

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