My family has spent over 80,000 dollars at Southwest Chevrolet in Kaufmann over the last 5 years buying 3 vehicles, the last i bought on new years 2019,... i drive 500 miles a week and have my equinox serviced every 3 months, my tires were worn down at 23,000 miles because the service department evidently never checked the tire pressure or added nitrogen to the tires, when i asked the service manager about it he said that the tires that GM puts on at the factory are cheaper tires than what you would buy elsewhere, so i called GM and it was of course not true, my tires had 28 pounds of nitrogen after getting my vehicle serviced only a month before and the tires were worn down to 1/8" of tread, that tells me the tire pressure was never checked for 10 months, im a manager myself and understand how employees dont always do what there supposed to but that falls back on the management, as a manager i find its better to be honest and up front with people instead of lying and making excuses, thats how you lose business and your reputation. We always liked Heather and delt with her, this is sad.
ALWAYS friendly and very fun place. I will always come here for service.
Great service. Repaired my tire and sent me on my way in just a few minutes.
Bought used truck ( 2018 titan). had issues with tires rubbing and front end popping. Truck only has 7062 miles on it. I test drove it during a rain storm... which was a mistake. Called salesman to ask about working a deal on getting smaller tires and about the popping noises . He stated that I bought the truck as is and seemed to not be concerned about my issues. I plan on taking truck to shop here in town to get front end corrected and have already purchased new tires to correct the rubbing issues. Planned on purchasing new vehicle for my wife but will shop some where else.
I had a problem with my car and pick up. The service writer fixed both problems and I never needed to go inside, and at no cost. So friendly!
Clean facilities, smooth easy process, everything was explained well.
Traded in my car for a new one. I purchased the car I wanted for the payment I needed. Heather is phenomenal at her job. No pressure and answered all... questions I had. Heather is a true asset to Southwest Chevrolet.
Loved your patience and willing to help me. Made the process of buys a truck so much more placent.
Hi Luis, We are very happy to have provided you with such a positive experience! Justin Rogers General Manager
Best experience I have ever had buying a vehicle !
John, We are very happy we could provide you with a positive experience! Justin Rogers General Manager
Your service guy was the best I've ever had. He was friendly and thorough and honest and the fact that my car was cleaned inside and out was awesome And... as a woman it was very important that he spoke to me as another intelligent customer not like someone who didn't know anything about cars I will go to you again just because of him
Genna, We are so pleased you enjoyed your visit to SouthWest Chevrolet! Justin Rogers General Manager